Sheraton Duluth Hotel — Hotel in Duluth

Sadly VERY Disappointing - I have been a frequent visitor and have always been very well taken care of. Please be sure to read my final statement after reading the points I make below regarding the experience's unexpected awful visit:

1. Did not get the UMD discount for speaking on the campus. Front desk assured me before check in it would be honored and it was not. Furthermore, I have not seen a receipt sent to my e-mail, so I cannot verify the surprise charge to the account.
2. The pet policy was delivered incorrectly, and thus cost me additional money in finding a sitter for the weekend.
3. I was placed on hold two separate times when calling about early check in. Both calls were around eight minutes in wait time.
4. We arrived at 4:30, giving Sheraton a little more time to accommodate us as well as other guests. We did not get into our room until 5:45! We were offered a two bedroom to accommodate, but why would I take an extra bed from someone who may need it? All I needed was one bed! The front desk offered a bottle of wine which was greatly appreciated, but I was very disappointed to see the dirty room after a very cold three hours outside at the football game.
5. The TV was horrible, the remote didn't work and the TV had issues.
6. The ice bin had a hole in bottom, which leaked all over my desk.
7. The bathroom was clean overall but had streaks and water stains in more than a few places
8. The wi-fi was unfairly being charged for $5/night! I need that constant connection as I am always working, and though it was a blessing in disguise I as a young professional found it insulting to ask for that when I could go next door and down to the bar for the wi-fi. We don't pay a little extra to be caught by these petty and not-so petty charges. Renting Despicable Me 2 was around $15-$20. I could own it at that price!
9. Through no fault of Sheraton's, our previous dinning experience (where we tried to kill time for check in), switch our identical cards. When we checked in under my name, the card given was that of a female's and not the person on the reservation. I wanted to take the significant other out for a nice relaxing weekend, and we did not have it considering the 18 total hours we were at the hotel. To have found out she paid for this experience was a shock and major disappointment. OVERALL: This is the best hotel in the city, and I have traveled enough to content it is the best in the state. The drivers were prompt, and willing to help me, the front desk was able to provide me with the little things I needed to make the experience better, and the staff at 301 was again PERFECT. I come to the Sheraton because I feel my dollars are well spent there, the price is fair considering the accommodation I am used to receiving. I expect the best because the SHERATON DULUTH IS THE BEST. I understand the need to drive top line, but charging for internet, downgrading the bottled water sizes and not treating Starwood members with that little extra excellence we have come to expect brought light that we cannot be perfect, something I believed until this visit was Sheraton...

We stayed two nights at the Sheraton Duluth hotel. It was a rather disappointing stay for a Sheraton branded hotel. First, the wifi service is nonexistent. Sure it is free, but you get what you pay for, absolutely nothing. We had to leave the hotel to be able to do anything by wifi. If you are planning on doing any business that requires wifi go somewhere else. We complained at checkout and the clerk said, "I guess you got one of the dead spots" as if that was common. This is unacceptable for a hotel these days, especially a well respected brand as Sheraton. I was quite apparent others had the same issue as others had activated personal hotspots with name such as, "Sheraton wifi sux," etc.

Next, the restaurant was close to inedible. We had purchased the breakfast plan, which gave us free breakfast for two. Because we had four people we purchased two meals also. The food was unsalted, bland, and the eggs were rubbery. I ordered the corn beef sweet potato hash. It had no seasoning, the sweet potatoes appeared to have been boiled then drenched in oil, what was served was mushy, no flavor, and plain nasty. There was no carmalization and the corn beef was equivalent of shredded lunch meat. The breakfast was so bad we decided to eat elsewhere our second day although we still had two paid breakfasts available. I would never eat there again.

Third, the parking is in an "adjacent" parking garage. They don't tell you that you this very incovient. First finding a parking spot in a busy garage obviously used by other businesses and then not having dedicated spots available for hotel customers means parking at times a long distance to the door. Once to the door it is a walk of about 100 yards to another skywalk for about 50 yards then down a very slow elevator to the lobby level, then 50 yards or so to the lobby, and then an entirely different elevator to your room. Every time you need something from your car or you want to leave in your car you must take this long jaunt. You also have to stop each time at the front desk to get your ticket validated. Very incovient. We forgot to validate once, which cost us $7.00 to get our car out of the garage.

Lastly, some of the furniture is worn and broken. The desk chair arm rests were rickety and almost falling off, two light bulbs did not work, including for the full length mirror, and some of the carpet was worn. For a semi newer hotel, it is already showing it's age and evident lack of up keep.

Positives- very quiet, nice bed, good shower

The experience was very subpar for the brand and we will never choose to...

Let me start by telling you that I am a Gold Elite Member with Marriott. Anytime my wife and I travel we always prefer to stay at a Marriott Hotel.

Just because I give this hotel a bad review today does not mean I will no longer stay at Marriott hotels. I reached out to Anthony Capuano the CEO, Corporate, and general manager about this situation. All 3 have responded to me assuring me they will address Jared an employee that was very rude and unprofessional.

I refuse to allow one employee to ruin my loyalty to a great organization like Marriott hotel. Up until Saturday afternoon, I have always had great customer service at this hotel. My wife and I travel to Duluth Minnesota every weekend. We have stayed in several different hotels in the area but no hotel has great customer service like this one.

I was unpleasantly surprised on Saturday when this employee named Jared was very rude to my wife. He was very condescending and raised his voice at my wife. He stooped as low as to say if she doesn't like it she can check out and move to another hotel. I'm not the kind of guy that normally pulls out the race card and claim it was discrimination. But by the sounds of it, it sure looks like it was, in this case.

All this happen because of a service dog but it wasn't the situation about the service dog that upset me. It was the way Jared responded to it and was very rude and unprofessional.

Jared made my wife cry, she has never been treated like that by anybody let alone a little dweeb like Jared. The main reason I put this review is that if any ladies ever have any problem with this dweeb Jared, I recommend you send your husband or a male figure to confront Jared.

He likes talking down to women, I wish I was present when this happen. I would have never allowed him to speak to my wife as he spoke to her.

I would have never allowed him to speak to me like that. He would have thought twice before raising his voice at me.

I'm not sure if he was hurt by a woman before and now tries to belittle women. He might just get his joy by talking down to women or he's just insecure about himself. But I'm pretty sure he would never try to talk to a man like that.

There's a big possibility that maybe he was not trained properly. Nevertheless, he's a very bad representation of a great company like Marriotts in my eyes and has no people skills whatever.

I hope he's never allowed to speak to another woman the way he spoke to my wife in a hotel with such a great reputation like...