The PC Clinic/Tech-Nichol — Attraction in Durango

My name is Larry Ruiz, and I am writing through my wife's account because my personal gmail was blocked, most likely by the PC Clinic. I’m writing this one-star review, not out of being malicious towards PC Clinic and the owner, Chris McCotter, but because Chris has given me no other choice due to the lack of communication on his part. Around mid-January or February, the Solid-state drive (SSD), on my personal desktop computer crashed. I contacted Mr. McCotter at the PC Clinic. The hard drive was beyond repair and Mr. McCotter stated that since the SSD was only two years old and came with a five-year warranty, there was the possibility I could get a refund. Chris McCotter sent the SSD back to the Manufacturer, sometime around the end of February or beginning of March. On March 15, I sent an email to Chris McCotter asking if he had heard from the Manufacturer about the status of the warranty of the SSD and if I had received a refund. Mr. McCotter responded on March 17, stating, “No news on the drive yet but I sent out an inquiry. In the event of an approved warranty claim, a refund would not be issued, but rather a replacement drive. At that point I would have to sell it in order to get you a refund. More on that when I hear back from the manufacturer.” On that same day, I responded back via email to Mr. McCotter, I would like my own new hard drive back if they honored the warranty. At some point between March 17 and April 8, Chris McCotter sent a message stating that the manufacturer was not going to honor the warranty. On April 8, I replied to Mr. McCotter to please send me the email communication he had received from the manufacturer and that I would like the information for my records. Since that last communication from Chris McCotter between March 17 and April 8, I did not receive any further communication from Mr. McCotter nor the PC Clinic. On April 15, I emailed Mr. McCotter, again requesting the communication from the manufacturer that they had not honored the warranty, via a written communication On Tuesday, April 26, I emailed Chris McCotter, this time stating that it had been several weeks since he had communicated with me about this issue of no written proof that the manufacturer had honored or not honored the warranty. Within this email, I stated that if I did not receive any communication from him by April 27, 2022, that I would file a claim with the Better Business Bureau and publish a one-star Google review. On Wednesday, April 27, Mr. McCotter responded to this email stating that there were a lot of threats in my email and explained away his lack of communication (over 1.5 months) as being too busy. On that same day, I responded back with the following: “There are no threats at all. I have been trying to get a response from you for over a month now…please get written proof one way or another that the manufacturer has rejected the warranty.” As of this writing on May 5, 2022, I have not received the requested response from Chris McCotter, therefore I have no choice but to submit this one-star review and contact the Better Business Bureau. Google reviews only allow 4000 characters, so I had to abridge the events. I imagine that Chris McCotter will respond to this one-star review as he responds to all negative reviews. With threats and anger. There is absolutely no excuse for this extremely poor customer service. Unless Chris McCotter shows actual proof from the manufacturer rejecting the warranty, I can only assume that Mr. McCotter now has a new SSD in his possession and has stolen that money from me. I will be more than happy to delete this review if I receive proof from the manufacturer with the contact person’s name, email, and phone number. If I do not by the end of the day, May 6, 2022, then the Better Business Bureau will be contacted, and this review remains posted. I have given Chris McCotter and the PC Clinic every chance to come clean with this issue. He has left me no choice but to say he has lied and stolen from me. There are no threats Mr. McCotter....

Responding to Chris McCotter’s accusations. If Chris considers it a threat to contact the Better Business Bureau, then so be it, and the ultimatum has manifested to me contacting the Better Business Bureau. When a business is dishonest and aggressive towards their customers, then action (honest action), needs to be taken.

It does not matter that the manufacture did not honor the warranty. There must have been communication between the PC Clinic and the manufacturer. Mr. McCotter should easily have been able to prove this. If not, and as I stated before, then he is not being honest to a customer.

The text that I am sending the Better Business Bureau shows all email transactions and communications between the PC Clinic and me. I did in fact call and email him. Many, many times in a one-month period, and not once did I hear from him.

I hope that people read this and take it to heart that Mr. McCotter is aggressive towards his customers and dishonest. Go ahead and respond to this review Chris. Every time you do, it makes you look very bad. Warning to any future customers out there: for the PC Clinic, the customer IS NOT AT...

I would give a minus rating if it was available. We hired Chris to review our security system for our business. He insisted the system that we already was inferior to what we needed and insisted on us purchasing a new system through him. Once received per our agreement he was going to come by and install the new system and make sure it was functioning correctly. The system was paid for upfront in June. It is now January of the following year. After us calling, emailing, and even stopping by his office for multiple months he still hasn't been able to get the "simplified" system he had us purchase functioning.

When I suggested we return the system and requested a refund he became confrontational and blamed his inability to complete the project on a number of situations.

No, I would not recommend this...