Costco Wholesale — Attraction in Everett

THEY GAVE ME SHORT $120 ON THE REFUND OF A CAMERA

I used to consider this place not so bad, even though several employees here were very rude on many occasions (mumbling, bitching about their customers and other stuffs), especially at the checkout. Unlike several Costco that I've been to in Washington, the return service can be unfriendly. I'd played the dumb Asian until recent incident, in which I was given short $120, or 6 x $20 dollar bills for the refund on a Nikon D7100:

Around Thursday's evening, I and my girl went into Costco for some working clothes, grocery as usual. In a crazy moment, I picked up a Nikon D7100. However, once it had been checked out, I realized it was too much for me, so I decided to return it right there to avoid the coming back and saving any further explanation. I was supposed to receive $1487 and some changes on the camera. While the cashier was working to process my refund, I was stupid and checked out my game on mobile device (since I was in a COC clan war and they wanted my participation and I only had 40 secs left to attack); another reason was my trust in Costco (I've been their loyal membership for the past 4-5 years approximately).

Then the Cashier (I think her name is Wendy) gave me the cash and I asked her if I could get large bills, like 14 x $100 instead of all $20 but she told me it's not possible. She also told me to recount the money but she left in a hurry for something else. A guy came in to replace her post. While he was working the line, we were standing at the other end of the table counting the bills. There were 2 x $500 blocks/stacks with rubber bands holding($20 dollar bills) and the rest $487 plus some changes (mainly $20 dollar bills). When my girlfriend was counting the last stack of $500, we were shock to realize the missing of $120 or 6 x $20 dollar bills. We counted it several times before calling the Costco's employee there to help.

As a result, one of their managers came in to check, then he left to discuss something in the back, then he asked several times if we had walked away in a pushy tone. After we repeatedly confirm our problem, he went to bring out the original cashier. Here is the FUN part:

Wendy, our original cashier claimed we had walked away She believed she had counted the money correctly, twice in front of me - BUT how could she'd accomplished this around 1-2 minutes (around the best possible time I was on my phone). Moreover, "she was extremely considerate to arrange 3 portions of the refund, with rubbers on 2 500 stacks. The manager there seemed to not believe our story, but he did not ask the employees standing at the entrance, or the guy substituting Wendy, or the camera. He kept telling us they had all the number in their system, we might be making an error or if we considered ourselves making an error. But there was no mark on our receipt, there was no support in his theory that we had walk out except their presumption. Somehow, it's our goddamn fault. Although Costco has my contact, he still inquired my info, such as phone number. It's both hypocrite and funny. Before we left, I offered him to check us if need but he refused. Thanks God we did not carry much cash on us at the moment lol.

In the end, we got home with all our money back but extremely unhappy. The idea of something wrong with that "victimized" cashier is still...

Previously Rated this location 5 stars, however my experience today was poor. My mother and I are 2nd and 3rd generation Costco members. In all those years of shopping with Costco this is the first time we've been mistreated. We were waiting in line to check out. Joe, the cashier helper was assisting the customer in front of us by putting her small items on the belt. When it was our turn, instead of coming to put our small items on the belt, Patricia, the cashier turns and rudely says "You can start putting your items on the belt, thanks." We brushed it off and put our items up. As our items were rung up, Joe began to put our small items in the cart. I asked him could he please get a couple boxes for the small stuff and he responded he "couldn't," and "the boxes are over there, you can get some on your way out." Recognizing this comment was unnecessary and rude, I stepped away to find a manager to intervene. While I was gone, my mother paid for our items. As she was looking for her card, she grabbed another and went to pay with it. Realizing this was the wrong card, she put it back and found the correct card, Patricia demanded to know if the card "was a Mastercard?" my mother told her it wasn't and Patricia turned to Joe and said "these people are going to be a problem." when I recounted the incidents to Antonio, one of the managers, he crossed his arms and said he was sorry for experience and would speak with Patricia and Joe. I told him this was unacceptable, considering we have memberships to shop at Costco. my mother joined us and recounted the "these people are going to be trouble" comment. afterwards I interjected to add a point when Antonio snapped "I'm talking to your mother right now, not you." before we left he took our number and said he would get back to us and next we came "to come and see him." Later, Antonio gave us two $1.50 meals of hotdogs and soda free of charge. While nice, we didn't want this, we wanted an apology. I called the Corporate Complaint Hotline and told them what happened. were appalled and assured us they would file a complaint and have a corporate representative contact us. Instead, Jim the store Manager reached out saying Antonio spoke to Patricia and Joe, and that he himself would do the same. He offered the excuse that they were "having a bad day and would get their medicine" personally from him. We told him we didn't buy the excuse, noting they had no issues with customers before and after us, offering them full service, and that they could have been motivated by things beyond our control. he said "that's a slippery slope" and that we "should be careful making accusations you couldn't prove." If this is how Costco is going to handle its members going forward, I don't want a membership to a shopping club where we're treated poorly compared to other members. I'm also disgusted that the Everett managers feel free to lash out and threaten customers and then think that $3 of hot dogs and sodas makes up for it is ridiculous. I'm not even mad, I'm just...

Title: Extremely Disappointed with Costco's Appliance Delivery Service

I have been a loyal Costco member for 18 years and have always been one of their biggest supporters. It pains me to write this negative review, but I feel compelled to share my recent experience with their appliance delivery service. I’ll also be sending this to their corporate office.

I ordered a Samsung stove, side-by-side refrigerator, and microwave online. The delivery was scheduled almost four weeks ago. On the delivery day, I took the day off work to ensure everything went smoothly. However, when the delivery team arrived, they immediately claimed they couldn’t deliver because they "didn’t have time" and stated I needed to move a hallway shelf, which would have taken me less than five minutes. As I began moving the shelf, they abruptly left, saying I’d have to reschedule the delivery.

Reluctantly, I rescheduled the appointment, which took another three weeks. On December 6th, the same delivery team arrived. This time, I had cleared the hallway entirely to avoid any issues. Despite this, they again claimed they were “pressed for time” and said they couldn’t deliver the items. When I insisted that rescheduling was not an option, they became unprofessional, yelled at me, and stormed off.

I followed them to their van, demanding to speak with a supervisor, but they refused to provide any contact information. I immediately contacted Costco’s customer service, where I spoke to three different representatives, hoping to escalate the issue to a supervisor. Despite taking detailed notes, the representatives offered no meaningful solution and simply advised me to leave feedback online.

I understand Costco uses a third-party logistics provider for deliveries, but this experience was beyond unacceptable. Not only did I lose nearly six weeks trying to get my appliances delivered, but I also had to take multiple days off work, only to be met with lazy and unprofessional behavior from the delivery team.

This experience has left me with no choice but to purchase my appliances elsewhere. Costco needs to take responsibility for their logistics partners and provide better oversight to ensure customers receive the service they deserve. As a long-time supporter, I am extremely disappointed and will never buy an appliance from...