Yugo Flagstaff Central — Attraction in Flagstaff

I have been with this complex for two years now and I can confidently say that since Yugo has taken over the quality of living has declined dramatically. It has been made abundantly clear that Yugo only cares about obtaining new residents rather than sustaining a decent quality of life for their current/returning residents. The complex as a whole is cleaned once a year when a new lease term is starting, as they obviously want new residents to be under the impression that this complex is a clean place. However, that is extremely misleading. There is animal feces in the hallways, stairwells, sky deck, and outdoors by the gym at all times. Elevators and stairwells are consistently sticky and dirty.

Additionally, at the beginning of the lease term packages and mail are easily received, but as the lease term progresses there are continual complications with receiving packages. I have had packages lost, and damaged. A christmas gift was written on with sharpie, promised to be replaced, and then administration failed to replace the damaged item.

Furthermore, parking for residents is nearly impossible to obtain. As of recently the administration at Yugo has made it clear that parking is only a priority, again, for new residents. Current residents are towed relentlessly, but have been given little to no alternatives for parking, if passes are not an available. If you are a new resident reading this or thinking about living here, I would 100% not recommend bringing any type of vehicle, not even a bike (as those have been threatened to be removed on multiple occasions as well.

The prices go up every year and the quality continues to go down. I pay roughly $950 a month for a bedroom that is so small that my desk sits at the end of my bed, but the desk cannot be used as the chair does not fit comfortably between the desk and the bed. The room is also too small to rearrange. The walls are very thin, as the place is built very cheaply as a whole. Also worth noting that I’m in a 4x4 apartment.

To discuss the quality of maintenance, my garbage disposal broke over the summer and it took 3 weeks for someone to come and fix it which created a horrible smell in the apartment for all 3 weeks it was broken. I also had toilet parts left in my apartment for 2 weeks with no updates as to what to do with it after they sent a notice about water related repairs. My toilet has also been flushing weird ever since these “repairs” were completed.

Complaints are met with little to no resolve, and I can fully say I never felt as if I mattered as a resident to this complex or that I was getting my money’s worth out of it. Yugo as a national company seems to have a pretty bad reputation, upon doing my own research on their socials and looking at student housing reviews in other states. There is so much more that I could say about this complex in terms of having a negative experience but this review is already pretty lengthy. My best advice is to avoid this place at all costs, and if given the opportunity to do things differently, I would’ve never renewed...

The Yugo experience can only be described as horrific. So much in fact that I was motivated to leave this review.

The managerial staff has no interest in addressing issues that may require an explanation containing a modicum of specificity where charges and fees are concerned. They could give a clinic on how to be unprofessional.

Upon receiving the Final Move Out Bill several of the charges were concerning. For example a twenty five dollar fee for throwing out cleaning supplies my son left for the next tenant, who is a friend from school. There were other charges for larger amounts on the bill but I highlight the aforementioned to illustrate the absurdity of the fees Yugo wants to charge residents. As one might expect, someone paying this establishment nine hundred dollars a month might want to reach out to management and discuss the bill. Attempts to contact management staff were met with the evasive tactic. " all disputes are being handled through email ". I explained I would rather discuss the charges first over the phone and then follow up via email if necessary. The managerial staff deemed the request unworthy of consideration. The General Manager, a Mr. Bovi, sent me an email that was beyond disrespectful and hostile to my request to discuss the charges telephonically. His email articulated " he is in no way obligated to speak me over the phone ". To move the process along, my son and I decided to address the billing issue via email.

Exercising due diligence, upon receiving a response to our email from General Manager Bovi, I attempted to follow up telephonically. I called multiple times during the week and at different hours in an attempt to touch base. I was told he was out or could not come to the phone. I left several messages but there was no return call. When I finally did manage to get Mr. Bovi on the phone, he immediately took a hostile and disrespectful tone.

During the call Mr. Bovi reiterated that he wouldn't discuss the bill over the phone, stated my multiple attempts to reach him by phone were" ridiculous " and said he was going to instruct his staff not to answer my calls. After suffering through this tantrum, I asked, you don't have five minutes, to which he replied " NO " and hung up.

Yugo clearly is aware of the logistical dynamic where student housing is concerned at Northern Arizona University. Perhaps this insight has led to an overall atrophy where customer service and civility is concerned. Literally for management five minutes, three hundred seconds was too high a price to pay. Less time than most of us use to drink a cup of coffee.

For purposes of specificity, I would have given this establishment ZERO STARS but it currently is not an...

I would not sign a lease here, hallways are always dirty (the elevators ALWAYS look like the photo and various parts of them have been broken). The front office staff are nice but some have no idea what they're talking about, parking situation is horrible and they also told me I could park at the hotel next door, I called the hotel and they told me they tow residents. You have no guest parking so don't plan on company unless they want to walk from the apartments a block away. They will tow you if you park in yoga so leave hazards on if you need to unload groceries or something parked there. I've been on the parking wait list since before I moved in. However, talking to other residents who got parking before me without waiting I've found out if you just throw a fit over it they'll just bump you to the front and give you a spot. So I guess a word of advice if you want anything you have to annoy the office and have a Karen tantrum and you'll get it. Wish I was brave enough to do that lmao cause I'd have a parking spot.

My bf also asked them if we could store furniture and the man blew him off and told him they don't do that confused as if we were making it up, I called telling them I was thinking about moving in and asked if I could store furniture and they said of course ? So now we have two couches in our studio...

Any holiday or event happens and there's vomit in front of the elevators and it takes staff a day to notice sometimes. Had vomit outside my apartment door once for almost a whole day before someone came and cleaned it. Elevators are never clean. Gym equipment quality is poor, the grills never work, I called the front in December and they told me they don't know when the grills will work.

The walls are paper thin, you can hear everyone in the halls and I can hear everyone as I pass apartments. You can always tell when neighbors are having a good time....

The good is that the apartment aesthetically is nice and some of them have really pretty views. The residents are really nice. It has in unit washer dryer and the dishwasher works well. It's good if you're not staying long but I just feel like I'm living in a dorm with all the noise and the hallways having vom, dog piss in elevators, dirty carpets in the halls, and the random fire...