Cellairis (Phone Repair and Accessories) — Attraction in Florence

Brought in a iPhone 13 Pro with a cracked screen, was quoted 250$ to repair the screen within 1hr and 30mins. we aslo got a phone case and she told us we would get a free screen protector for getting a case. We returned to the store and they told us they didn’t have a 13 Pro screen and accidentally tried to fit a standard 13 screen on, now after the phone has been taken apart we where told it will take 3-4 days to get the screen in. The new adjusted price for the pro screen was added to that so now the total is 450$ They understood mistakes where made and decided to atleast mark down the price to 350$ and they gave us a loaner phone for the time being. We returned to get the phone a week later and ended up paying 411$ with a phone case that didn’t fit and no screen protector! we walked back in again to get a different case that actually fit. left the store and about 2 hours later realized why the phone wasn’t having any service.. they didn’t replace the SIM card! they didn’t call us or anything but when we returned yet again they had the SIM card on the table waiting for us to maybe return, they didn’t care if we did or didn’t get it.

Thought this would be the most professional place in town but was mistaken. Don’t waste your time or money. And remember their quotes double once they take your...

My wife dropped a tablet off for a screen repair. The tablet worked but the battery was dead when we dropped it off. The employee said it would take three or four days and we could come pick it up. After a few days we called to check on the tablet and they said the new screen was faulty. They had to order another one. They then broke the second screen and bent the frame on the tablet. The third screen also broke, and they blamed it on the bent frame. Finally they tell us that the new screen is in.... but the tablet doesn’t work. They then issue us a refund and we receive a tablet that no longer works at all and a screen that doesn’t even fit in the tablet. They then claimed they would do nothing else because the tablet never worked and that the frame was bent when we brought it in. Employees in the store were in helpful and rude. And the corporate people are zero help if they answer the phone. DO NOT SHOP HERE OR TRUST THEM TO...

I went there to get 2 iPads fixed. One screen was $189 I got the other screen at $59. I got the bundle plan and it totaled up to around $430. I had to go there 2 times just to fix one of them( which the home button was still messed up) I had to actually sit there 45 mins so they would fix it instead of the quick fixes they do while people shop. I heard Tasha tell everyone to give her five stars while I waited. I called they said the other one was done I went and got it ( third time) it was in the wrong case they said they must have sold the one I ordered. I told them about the home button on the other one so I waited until they got it in and they said they would fix the home button when I came back ( 4th time) I go there they have no home buttons so I get partial refund . I would recommend going to your carrier to get work done...