JCPenney — Attraction in Flowood

I was in this store on December 10, 2019. The Store was not busy as I walked through a few departments on my way to the Jewelry Dept. As I was walking and shopping, I noticed very few Store Associates and was not acknowledged by the few I did see. I was not greeted, not asked if I needed any help or even a facial expression of recognizing my existence. When I made it to the Jewelry Dept. I did notice what I thought was a customer, leaning on a showcase facing away from me. I browsed and looked in every single showcase for a particular pair of diamond earrings for my wife. After about 20 minutes, I gave up and started looking for someone to help me. The person I thought was a customer was now standing behind a showcase intently reviewing something she had on clip board. Not wanting to disturb her from her work, I stood waiting until which time she might look up from her work and could then catch her eye. She did not look up so I approached her to ask for help, asking for the particular type of earrings I was searching for. She quickly said she probably did not have the ones in question and offered no other similar items. There was a small sale Ad laying on the showcase so I asked if I could take this home to show my wife. She gave it to me and I departed. No, thank you, no come back, no Happy Holiday, just back to her paperwork. In conclusion, No one was rude to me but it was obvious No one cared that I chose to do my Christmas shopping there. I don't blame the Store Associates but I do blame Management form Top to Bottom. If Corporate Management and Executives continue to strive to please Stockholders more than their Customers, they will continue to fail. I hope I see the day someone will have the Courage to stand up for what is right and go back to providing Basic Customer Service. I am 64 years old and have been shopping at Penney's ever since I was old enough to remember. My dad took me to buy my first Shotgun there, it was the first place I applied and got a Credit Card and it has been the same place I have bought jewelry, fragrances, clothes and other items for myself and family, for more years than I can count. Good luck and I truly wish you a Merry Christmas and a Better New Year!! Sincerely,...

So far not having a great experience. I bought a ring from JCPenney Black Friday. Less than a week later a diamond fell out. I had to return the ring for repair. I was told it would be back in 2 weeks. I have not heard anything from them. I haven't had an update. I was really needing the ring for Christmas. The insurance company told me that because it was a return and not a warranty claim, they cannot see the status and I have to call the local store. However, I cannot get an answer when I call. Even the main 1-800 number is all automated and you cannot get to a real person. My ring is beautiful but the reaching an associate is impossible. They have had my ring longer than I was able to enjoy it.

*update: it has not been 5 weeks since i dropped my ring off. I was able to speak with someone at the 1-800 number but they were no help. They told me to call the local store. So I decided to go into the store to ask. (Which is out of my way) And they told me it could take up to 5-6 weeks to get it back. I'm NOT a happy customer. Would NOT recommend shopping jewelry...

The location had two levels of doors unlocked. An employee spoke to me while I was shopping, as if nothing was wrong. I went to pay for a shirt and was told they were not open. The item was taken from my hand, and I was escorted out. The time frame of them opening is not the issue. Lock the doors if you are not open. If someone is cleaning then perhaps there should be processes in place to ensure the doors are locked. I wasted time in this location. And if I was to return I would probably waste more time looking for the exact item and size that I retrieved. Also, if the employee merely said “Hey, I’m sorry we are not open. I’ll place this here, and at 11 we will get you squared away” then it would’ve been a different experience. I am a Manager. There is a sound to professionalism, even when it’s information a customer does...