HOTWORX - Flowood, MS — Local services in Flowood

Beware! Be sure to read the user agreement that they have you sign without explaining.(They later send you a copy to your email "for your review" after you've signed it). Just an FYI, if you cancel after your 90 day commitment period you will be charged a $100 cancelation fee even in the middle of a pandemic that prohibits you from safely going to the gym because you have an underlying health condition. And if you call to discuss it, the manager/owner will attempt to berate you, discount your point of view, and say things like, "You go to the grocery store, don't you?!?"

My initial plan was to reinstate my membership once it was safe for me and I had clearance from my physician. Now I would NEVER even entertain the thought. I'll take my money to Club4!

Update in response to the the owner's reply: When I called to place my account on hold, the cancelation policy was not even mentioned, let alone explained. Nor was it mentioned when I initially signed up. I was only told that there would be additional charges if I didn't finish the 90 day commitment period (which I did). Again, that is my fault because I should have sat there with your electronic tablet and read every single word before signing up. Also, I wasnt even given the opportunity to "mention an underlying health conditon" before being belittled for "going to the grocery store and gas station" (not quite sure why you would assume that I don't have someone to run errands for me). I will definitely find another establishment that respects me as a...

I loved to workout here, but came to a point in my life where I couldn't afford it anymore. After being a member for almost a year and a half, you would think some grace would be offered at cancellation, considering the amount of money I have poured into this institution, however, HOTWORX makes it so difficult to cancel. instead of being able to outright cancel, you either have to pay for 2 months up front, or a $99 cancellation fee. All I am saying, is if you are considering getting a membership here, think carefully about your choice. Things happen. Life happens. And HOTWORX does not care about you or your financial situation, all you are is money to them. I will add that the one in Madison seems to be more sensitive to people, and their situations. Having been a member of both locations, Madison treats you like family, as...

Double payment details for joining!

This review is purely for their joining policy, nothing to do with the faciity or staff. The staff have been very courteous. When I decided to join after the free initial session they offer, then came a curve ball. They need 2 different payment details citing if one is not working/expires. This is a ridiculous policy of them. I don't know about others, but my bank details should be accessible only to IRS other than myself and my Bank. And coupled with the fine print that nobody ever reads before/after signing the agreement, it's only a recipe for disaster later!! Thank you but no...