Target — Attraction in Glendale

I am writing this complaint due to a horrible experience I had with Target as a company. On Wednesday, December 27, I bought two 2nd generation Airpods, from the Target in the Glendale Galleria. After arriving home, and opening both, I realized that they were both very scratched and dirty, and clearly very used. On December 28, less than 24 hours after the purchase, I went to the Target in Pasadena at 12:30, where I was told I couldn’t return them because he serial numbers didn’t match, I was then told to go back to the Target which I had originally bought them, I received the same response to my request to return them there as well. I was told by the, manager in the Target in the Glendale Galleria, Denice, that the problem was between me and Apple, and that Target, who is simply a distributer, had nothing to do with the problem, even though they were the ones that sold them to me. I was told to contact Apple, and so I went to the Apple store in the Glendale Galleria, and was told that one of the Airpods was bought on Amazon 3 YEARS ago, and the other was bought at the same Apple store that I was in, at least a year ago, since the warranty had expired. I went back to the Target, told the manager what the employee at Apple had told me, and I was brushed off, told that there was nothing that could be done, and was given the number to customer service. After a long dispute between, me, the manager and the customer service line, which lasted a total of an hour and a half, still nothing was done. For example, the first call with Targets Customer Service, lasted 40 minutes, and mysteriously disconnected right when the person on the other end of the phone was about to tell me the next step, she also didn’t write anything down about what was happening, so on the next call I had to start from scratch and explain myself again, this call was 30 minutes long and also disconnected out of the blue. And so after 1 hour and 10 minutes, I had gotten nowhere, and this entire time was spent at the Target in the Glendale Galleria. Throughout this dispute, Denice, the manager at that target location, was extremely unprofessional, and showed little to no empathy. After being instructed by customer service to check the security footage, Denice walked through the aisles on the second floor of the store, essentially pretending to go check, and after maybe 2 minutes came back and told me that the employee who had sold me the Airpods, took them from the correct place, and that they had not been previously damaged, even though that wasn’t the problem, the problem was that I had been sold a used product, which I was told was new. Throughout this whole experience she had a look of carelessness on her face and did the bare minimum of what was asked. At this point I had given up with this Target, and so I left and called Customer Service for the 3rd time, this time around, they were actually helpful, I was told that I could return the Airpods at any Target location, and I was also given a reference number, so I could call back, This call lasted 7 minutes. I got to the Target In Pasadena again at 4:30, where I called back to Customer Service, and gave them the reference number, this call lasted 4 minutes. At this point I had been on call with Customer Service for around 1 hour and 30mins and spent my whole afternoon at Target. At this Target, I actually got to return them successfully. I’d like to finish this by saying that the main problem in this experience is that Target sold me a used product as new and most Target employees throughout this experience were...

I have been going to this particular Target for years now (as it's in my neighborhood) and since the Covid-19 pandemic it's been very convenient.

There are a lot of good people that work there. I used to work at Target in Sacramento as well so I know the difficulties of working retail.

Okay so here's the issue, (and I'm pulling out my Karen hat now) some of the younger people working there seem to forget that we are in the middle of a pandemic where people are getting sick, losing their jobs and dying. There are protocol's in place to protect people, and many people are on edge. I currently have three family members in the hospital right now and am unable to work in my field regularly due Covid-19 restrictions.

So, here's the problem...

Whoever the guy was that was working the self check outs on the first floor at around 11:50am today wasn't sanitizing the stations after the customers finished their transactions. I had to ask him to. I am not sure what his views are about the pandemic in general but I know, right now, in Glendale that his not being on top of the cleaning is seriously out of compliance.

And I am a full time college student as I ride this pandemic out. And one of the benefits of that is that we are eligible for EBT (food stamps) during our lock downs and that's very helpful.

So the other problem, he did not know that EBT card holders get free bags with their purchases. I generally go through the self check out and have never had an issue with this, but he came over and sharply told me that I was supposed to add the bags.

This was a very small thing, but it rubbed me the wrong way and was annoying as hell. I have never had an issue here before and now this? I told him that if I put the bag numbers in, it would charge me for the bags. Still with a sure tone in his voice, he walked off and then came back and asked me what kind of card I had that gave me this. My response was loud, "EBT!'. He walked off again, spoke to someone above him, and a few minutes came back and said, 'Okay, just put zero in for the bags.'

No apology. No 'I'm sorry for annoying you's' , just a tone that was like, 'Oh oops, my bad.'

Usually, the people that work at the self check outs are more helpful and on top of their game. This time, it wasn't the case. I think a little more training is in order.

Besides the annoying bag gaffe, my main concern with this team member was that he wasn't on top of the sanitizing. Like at all.

That's a big deal during a pandemic as there are many people that have Covid-19 that don't have symptoms. And not doing so is a danger to those in the community like the elderly who shop...

Ive been the ATT and Cricket wireless account manager for this store for about the last 3 years and I can say that I was met with rude and disrespectful words and actions. Generally speaking ive had good experiences with this Target and many many others as I have covered legitimately every Target in the greater Los Angeles area. I cannot remember the individuals name but her name started with L and she interjected that she was a team lead. She coerced me into signing the vendor log and obtaining a name tag. Yes that is correct. Coerced, she threatened to call security on me if i did not! Didnt even ask to begin with. So I kindly oblige as its not in my nature to cause a scene. I come back after signing and getting a name tag and inquire about our PlanOgram being fixed. She then proceeds to give a slew of objections and excuses as to why It cannot be done. One of which and I quote "the team is very bad". I had to chuckle a little bit. All that statement tells me is you as a "team lead" is that you are not fit to lead a team. You cannot have even the easiest of tasks completed how can you expect her to lead? She then proceeded to assure me "it will get done when they get to it". This person clearly has no understanding as to how national retail ultimately works. Hope leadership reads this and understands how unwelcoming and rude this person was to a long time ATT employee whos company pays Target millions and millions a year to have that 3 foot space in their stores...