Ulta Beauty — Attraction in Kennewick

I had an incredibly frustrating and uncomfortable experience at the Kennewick Ulta store. From the moment my daughter and I walked in, we were followed and stared at by two employees as if we were doing something wrong. Every time we picked up a product to look at, they would watch us closely, making it nearly impossible to shop comfortably. It felt less like customer service and more like surveillance which is both disrespectful and offensive.

As we were about to leave, another employee approached us and asked if we needed help. I politely declined, and instead of moving on, she stared at me and laughed as if I’d done something wrong a look I won’t soon forget. The overall atmosphere created by the staff was unwelcoming, judgmental, and deeply unprofessional.

I had originally picked up several items to purchase but ultimately put most of them back and only bought one essential item because I didn’t have time to go to Sephora instead. That said, I won’t be returning to Ulta after this experience.

I’ve spent tens of thousands of dollars at places like Sephora I’m always treated with respect, regardless of what I’m wearing or how I look I’ve been treated better than I was at Ulta. When I spend my hard earned money, I expect to be treated with dignity not suspicion.

If Ulta employees want to sit around judging customers, they should at least treat them with the same level of service luxury brands offer like Louis Vuitton, where customers are respected and even offered sparkling water or champagne. If you’re going to act high maintenance, at least act the part with professionalism and class.

Ulta, do better. No customer deserves to be made to feel like a criminal for simply shopping...

I struggle with this place. They have a lovely array of products. However, they are not so helpful. Case in point; is my experience at the Benefit section. Benefit was created for women of a certain age, I am in that age group. Each time I have been in the large area that includes the make up station, frankly, I have been ignored. I even asked one of the folks who worked there, who was having a conversation with another client. He (unsure of that person's pronoun, apology if I used the wrong one) said, "I'll get you someone in a minute 'Hun', "and turned around and kept going with his conversation with the other client. He called no one, nor did he help me when he was done. 1st, I am not your 'Hun'. We do not know one another well enough for you to attach such a name to me, unless you are from Baltimore - where Hun is the equivalent to Dude. 2nd, while you were having fun talking about your personal life with other customers, I was struggling, hoping and waiting for your expert guidance. 3rd, pay attention to who is in your section - I continued to wait, while you took 3 phone calls, after your 'fun' customers left. Finally, someone from another area came over and helped me. She was not really familiar with the products, and struggled herself with helping me. I greatly appreciate her efforts. In the future, I will use the Benefit website, obtain guidance from them, and then just go in and have a purchase plan in mind, so I don't need to ask for help, and feel annoyed and frustrated when I am in need of guidance. The happy customer tells 3 people of their experience. The unhappy person tells 12. I am...

What A Disappointment. It is a sad day when I know more about cutting and coloring than the stylist. I took my 10-year-old granddaughter in to have her hair colorized and cut. From the start it was as though it was the stylist first day in school. She was unsure how to mix the coloring. I had to tell her “Don’t you have color samples we can look at?” “Oh yeah” was the response. I pointed out to her that what she was doing as far as the coloring was not what we wanted. She then went to confer with another stylist. After 5 minutes I went to see what was going on. I was told that when a customer changes their mind it takes longer. I pointed out we did not change our minds; the process was being done incorrectly. I would have walked out if it were my appointment but, my granddaughter was excited, and I did not want to disappoint her. The final cut was uneven, the back was a mess and I had to ask her to clean up the coloring off her face and I had to ask to have the neckline trimmed evenly. Conversation is a big part of styling, chatting up the customer. This stylist was beyond quiet to the point that when we were in between steps, I had to ask her if she was ready for us. She just starred at us as we walked around the store. With almost $300 invested into this cut, the final product was beyond disappointing. I suggest that if anyone goes into ULTA after reading this review, you should ask to see the stylist license. I am sure this one was on her...