The LEGO® Store Disney Springs — Attraction in Lake Buena Vista

I'll start here with a bit of the most incredible customer service I've pretty much ever experienced!! (Kinda a long post coming)

So- On our last day of vacation a week or so ago we decided to stop by Disney Springs, specifically the LEGO store to feed our borderline obsessive addiction

The staff in the store was great and helpful as with every experience I've had in a LEGO Store.

Then there was a problem.

We had a few sets shipped home as they were kinda on the heavy/large side and we're sure if we'd have the available weight or space to bring them on the plane. We were a little surprised they charged for shipping on a large order, but we're completely OK with it (the website generally has free shipping).

Well after multiple messages from UPS changing dates and times of delivery, we of course ended up missing the arrival of the first box on Wednesday, so I had to go to a drop off location to pick it up.

When retrieved, the outer box was rather mangled, but whatever. It happens. When we opened it, one of the sets was open, had a random bag open and parts everywhere, the instruction booklet opened and those items scattered as well. A second box was rather damaged as well.

Out of frustration and annoyance I emailed photos to the Store Manager of the location. Not placing blame on anyone as I don't know when/where the damage occurred. Whether it was in the packing process, or UPS' shipping. I wasn't expecting anything in return for this other than MAYBE an "I'm sorry this happened, we will look into it and ensure it doesn't happen again" kind of generic message (if there was a response at all).

I just received an email form the manager stating the damaged sets would be COMPLETELY REPLACED!!! I'm absolutely elated and shocked. This is so far above and beyond that I can't even find the words to begin to state my gratitude.

I want this to be as public as possible to give this individual and his store the credit and recognition that are so rightfully deserved.

Ian, and Michael of the Disney Springs LEGO Store.... if by some chance this somehow reaches...

One of my favorite day trips is going to the LEGO Store at Disney Springs with family and friends. They have a massive variety of exclusive sets and merchandise you won't find anywhere else. If you're into classic City sets, challenging Technic builds, or iconic themes like Star Wars, Harry Potter, or Marvel, they've got something for everyone.

The displays in this place are mind-blowing and include giant Lego sculptures and ever-changing dioramas. My favorite this time was the life-size Spiderman hanging upside down from a wall. Kids love the interactive play areas with open play Lego tables. The staff are always incredibly friendly and helpful.

At the Minifigure "Bar", you get to create your own custom minifigures - it's like playing dress-up with Lego people, mixing heads, bodies, legs, and accessories to make your own unique characters.

MUST DO is the Pick-a-Brick wall – an absolute treasure trove where you can stuff a cup with your favorite Lego pieces. Perfect for those unique bricks you need for your own creations. Tip - put some tiny pieces in the very bottom and then gently shake your cup as you add pieces.

Whether you're a kid or just a kid at heart, this place unleashes your creativity and lets you have an absolute blast. It's not just a store; it's a celebration of all things LEGO. Parking is free to the public at Disney Springs and the LIME Garage is the closest if you don't want to drag your haul for miles...

We always enjoy stopping by the LEGO store while visiting Disney Springs and the selection is always fantastic with wonderful customer service. The reason I 'm giving a 4 star review today rather than a 5 is because we had a very terrible and unprofessional experience today with one of the workers in the mini-figure factory area. We were simply looking around and speaking to a very nice female employee since our son was interested in building one for the first time and as we turned around to leave the area to see what we need to do to make one, a male employee with black hair and glasses working the counter in that area approached us saying " Excuse me....HELLO!!!!!!" and proceeded to waive his hands very closley in the faces of myself my husband and 8 year old son because we hadn't "checked in yet" and weren't standing where he wanted us to. Essentially, a sale was lost on building a mini-figure today and we ended up buying a LEGO set in a different area of the store where we were checked out by a very kind employee. I'm not one to usually complain but hoping this review reaches a supervisor as this very rude individual shouldn't be working with the general public with that type of attitude, especially around children. Aside from that encounter, it was a great visit with a happy child who got a...