A modern, safe, clean hotel, convenient to local attractions, however lacking some basic room conveniences and exceptional customer service. Solo or couple who plans to stay out most of the time then it's suitable, but not good for families or budget conscious people. If this hotel fits your needs, I recommend trying the W!

Details: Valet was very friendly and professional, at a mandatory $60.50 per day, I would expect courteous service to say the least. They made the exchange comfortable and allowed time to collect ourselves after a long drive. We left our car hours before our check in as we went to one of our tourist destinations, saving on parking fees. Neither valet nor the front desk offered a luggage cart so we hauled our bags up resulting in a bruise on my shoulder. Check-in process was easy and courteous. Typical $500 hold on your CC for incidentals. Wifi is free with Marriott membership, just choose a paid option and it will be adjusted at checkout. Wifi is mandatory because there was ZERO reception in the room, and we have a leading mobile carrier. Forced wifi could cost you an additional $15-25 per day. I expected exceptional service to be the highlight of the stay, but we were not addressed outside of a typical business manner. I know many people are probably in town to celebrate but the "above and beyond" service is what sets apart the experience and determines if it becomes the routine place to stay. This customer service was basic. There were several opportunities during interactions through the app chat feature and through front desk interactions to show personalized service, but our special moments were never acknowledged. I asked about tourist options and mentioned we were celebrating my fiance's 40th birthday and we were to be married in a month (never mind he's 20 years in the Navy and I'm a teacher which was evident by our ids at check in), and the CSR did not even acknowledge our plans, just a conclusion of "I can have our concierge email you the information" which was not much to offer. I don't expect to be treated like royalty, but a simple congratulations and thanks for choosing our hotel would have been nice. Other missed "exceptional" opportunities during requests and interactions were minimal, but needs were always met. The room: clean, comfortable, well maintained. Toiletries are quality but the shower gel was obviously used. Shower pressure was nice, but you have to walk through water and can't keep your hair dry. There is a window from the bedroom into the bathroom, mostly frosted so you cannot see the person on the toilet but it's unnecessary. Fridge was small (too shallow to fit a leftover box) and was fully stocked so I had to make room which means these beers/drinks have been room temp then re-chilled repeatedly=unsafe! A full mini bar= typical full size bottle prices for a tiny bottle. It's a very modern minimalist room, so only a desk/dresser with a couple of shallow drawers and 2 nightstands. No additional table or sitting space to eat or do your makeup. The light up mirror was broken, no microwave, despite multiple lamps the lighting was too poor to do makeup or even read/work, and curtains do not block sunlight. They entered our room the 1st day even though we had a do not disturb sign on our door. Guest areas have a nice ambiance, chill music vibe, feels safe with security all around. It doesn't even hint at the unsightly population of homeless people around (it's LA, IYKYK). The bar offerings are tasty but pricey. Ordered pork belly sliders, buffalo chicken sliders (3 sliders both w/ a palm size serving of shoestring fries), and a paloma. In total before tip was over $80 for the 3 items. Checkout was also very easy however they do not give you your total receipt until later through email. We had no unusual charges, but if you do then I can see how it might be a back and forth to resolve.