Olympus Spa — Attraction in Lynnwood

I've been pretty sick over the last year and have been going to Olympus as a part of self-healing and recovery. It has been a God-send up until a few days ago, when a family crisis occurred during my all-day-pass stay. In order to respect others I planned on having a vital phone conversation in my car. I got fully dressed and handed my locker key to the front desk person. No one else was in the front lobby, and I clearly told her I had to run to my car and would be right back. She gave me my car keys in exchange for the locker key and I headed outside to make a phone call. The party I needed to reach wasn't available so I headed back in a few minutes later, to find out she had given my locker key away to someone else (I had left all my personal belongings and wallet, etc. in the locker so this was a bit alarming). I mentioned again that I had just ran out to my car and had already told her I would be back. She went to get the locker key back from whomever she gave it to, but did not offer an apology to me for the mistake. Seeing as though it was the first time I had ever had a problem at Olympus I overlooked it and continued to the restaurant to have lunch.

Following lunch, I decided to try and attempt to make the phone call again. The crisis which I will not get into here was weighing heavily on my mind and heart, and it was difficult to relax and enjoy myself. I was eager to make the phone call and have it over and done with. I again gave my locker key to the same front desk person and mentioned I needed to make another phone call so my car keys were returned to me once again. As things happened, the call was intense and lengthy, and following 40 minutes or so I re-entered the spa, emotionally distraught and with a few tears to boot. I thanked the front desk person for my locker key, gave her my car keys, and headed for the locker room. Once there, I was cornered by a women named Katie, who lectured me about leaving the spa and how I should have been charged a re-entry fee for being gone so long. I told her I just left to make a difficult phone call and was dealing with a family crisis. She was completely unsympathetic and condescending, and told me it didn't matter and they have this policy because "some people leave to go eat." Her manner was rude and it was inappropriate to corner me in the locker room. I've given a lot of business to Olympus and always eat at their delicious restaurant. I had no intentions of depriving them of any additional income and tried to explain my situation. Needless to say, I no longer felt welcome and left the spa immediately.

As a result of this terrible experience it seems Olympus has grown fat with profits, and being a place of refuge and tranquility for women to escape their aches, pains, and troubles has been replaced with the pursuit of the bottom line. In the slight chance anyone in management reads this, I advise A) if you are charging nearly $40 for an all-day pass, you give what the customer has paid for - all day access. At the very least, have policies clearly - and kindly - communicated by the front desk staff at the time a customer needs to step out. And B) hire staff members who have been properly trained in customer service and know how to treat customers with kindness and respect. I...

Been going to Olympus and loving the place for 15 years. Best Korean style day spa in the Seattle area. I bought 20 passes for all my friends and family this Christmas. I know my scrubber Joanne by name and always request her! Olympus has a wet area and a dry area and a Korean restaurant within. The wet area has 3 hot tubs, a cold pluge, a steam sauna, and dry sauna. It is where the scrubs and moisture treatments take place as well. You can be nude in this area, it's all women, the whole place. In the rest of the spa you must don your pink robe with matching shower cap. There are several heated rooms to lounge around in. The mud and Jade room is the hottest at 170°, the Elvin Stone has been bags and is only 90°, the Sand room and Charcoal room are both 150° and my favorites, there is a salt room that I think is 130°, and there is a Chill room I think 60°. Olympus is a very relaxing place. Over the years I have tried all their treatments, yes all of them. I think the scrub is far superior to anything else they offer. It cost 90$ I believe and entrance to the spa is $40. You can have a very nice day just lazing about the facility and having Korean food lunch or dinner at some point. Anyway I do love this place obviously and maybe you're wondering why I gave 4 stars instead of 5. The front desk staff is why. They are non chalant to the point of rude and just don't seem to care. I have experienced this the last two times I went Aug 2018 and Jan 2019. However this most recent time when I was leaving I saw them treat another woman who I didn't know this way. I couldn't hear exactly what was said but could tell she was leaving upset and irritated and the front desk staff had a "so what" we wanna close and get out of here attitude. The last thing you wanna feel is irritated after you have spent a lot of time and money to relax. Anyway I wish they'd hire a more gracious front desk staff. Additionally when I bought 20 gift certificates online for my friends and family before Christmas, they took two weeks to mail them to me. They typed on them in TWO places the amount I had paid for them. I felt embarrassed to give them as gifts. I have purchased them at the spa before and there was nothing written on the certificate about how much it coats. I called the spa and told them my dilemma. I was told they should be able to fix it for me, but she wasn't totally sure, and that a manager would call me back. No one EVER called me back. I ended up putting stickers on them to cover up the amounts and gave them anyway. But just another reason I feel the front desk staff has...

I thoroughly enjoyed my recent visit to Olympus Spa! I got a gift card for my birthday and was able to enjoy a wide variety of services during my time at the spa.

I did a body scrub first, which requires a nice long soak in the two hotter pools ahead of time. I was welcomed into the scrub area by Joanne, where I enjoyed a 40-minute full-body scrub - when I say scrub, I mean you can see the skin coming off your body, and the warm water rinse is phenomenal. My skin felt so soft afterwards and the scrubbing itself is invigorating.

My next service was a body massage, and Jasmine asked me what my body needed before starting. I'd never had a massage before and I'm a desk worker, so she focused on impacted areas as well as standard areas throughout. I could have floated out of there after my 50-minute session!

I enjoyed some time in the various rooms - I used the salt, charcoal and reading rooms, spending about 10 minutes in the first two (hottest) and then about 15 minutes in the reading room where there's comfy bean bags and areas to read and rest.

Finally, it was time for my body moisturizing, and this is done in the same area as the scrub. I took a shower and popped into the sauna for a few minutes before Joanne came to get me. I started with a Mugwort wash/rinse, and then went into the scrub area for another 40-minute session of pure relaxation. I didn't realize how much went into the body moisturizing service - a variety of moisturizers are used, including milk, olive oil, and honey, the staff will give a mini massage to get everything rubbed into your skin nicely, and there's a cucumber mash for your face, warm towels draped over your body and face, and then I was left to relax for a few minutes (I fell asleep almost instantly!). Everything is wiped off afterwards so you can enjoy your super smooth, soft, moisturized skin (you can't use the pools or sauna, and it's recommended not to shower for 24 hours after - you can go back to use any of the other rooms though).

Note: To anyone who might not realize, this area is entirely nude, as are the scrub/body moisturizing areas (while you can use a towel to cover you as you move around the pool area, there's nowhere to store it in the services area).

While I was apprehensive about an all-nude spa, the staff are so welcoming, everyone makes you feel super comfortable, and other spa-goers are equally respectful of everyone else. Remember to take a book or magazine to read (eReaders/Kindles aren't allowed) and treat yourself. I highly recommend this spa for a few hours...