Rooms To Go — Attraction in McDonough

I recently had the pleasure of working with Brittany, a remarkable sales consultant at Rooms To Go, and I must say that she completely exceeded my expectations. From the moment I walked into the store, her genuine warmth and enthusiasm made me feel instantly comfortable. Her exceptional knowledge and expertise in the furniture industry made my shopping experience an absolute joy.

Brittany's professionalism and attention to detail were unparalleled. She took the time to listen attentively to my needs and preferences, asking the right questions to truly understand my vision for my home. With her guidance, I was able to find furniture that not only fit my style but also exceeded my expectations in terms of quality and durability.

One aspect that truly stood out was Brittany's commitment to customer satisfaction. She went above and beyond to ensure that I had all the information I needed to make informed decisions. She patiently answered all my questions, providing valuable insights and suggestions without ever making me feel rushed or pressured. Her level of dedication and personalized attention made me feel like I was her top priority.

Throughout the entire process, Brittany demonstrated exceptional professionalism and integrity. She was transparent about pricing, promotions, and delivery options, ensuring that there were no surprises along the way. Her genuine passion for her work and commitment to delivering an outstanding customer experience was evident in every interaction.

Beyond her expertise and professionalism, Brittany possesses a rare combination of friendliness and approachability that made the shopping experience truly delightful. She fostered a warm and inviting atmosphere, creating a genuine connection that made me feel like I was shopping with a trusted friend. Her positive attitude and infectious enthusiasm made the entire process not just productive but genuinely enjoyable.

In conclusion, I cannot recommend Brittany highly enough as a sales consultant at Rooms To Go. Her exceptional knowledge, professionalism, and commitment to customer satisfaction set her apart from the rest. If you're looking for an amazing shopping experience and want to work with someone who genuinely cares about your needs, look no further than Brittany. She will turn your furniture shopping experience into an absolute delight, and you'll walk away with not just beautiful furniture but also a newfound appreciation for outstanding...

This place is an absolute nightmare. Every experience was horrible. There were constant injustices and lies and I had to fight every time and still did not get everything rectified. They sell mattresses with toxic fumes that gave me a bad reaction. I let the mattress air out for 5 weeks before I could even attempt to sleep on it. My mother bought a different mattress from them in the past and I wanted to exchange for that one and they refused because it is cheaper. They made me buy another item just to put the exchange through. The paperwork says that you can exchange for a cheaper item but you will not get the price difference refunded to you but they want to get more commissions so they lie and say they can't do it and force you to buy more items. I notified them that I have medical problems and I got the adjustable base so that I could sleep sitting up to help with acid reflux but due to other inflammations and injuries of my body I was unable to use the item and sleep with it sitting up. Even for medical reasons they will not even exchange the adjustable base for a box spring.

I qualified for 58 months of financing and the salesperson lied to me and told me that I did not qualify just to force me to buy more things that I did not need to increase the commission.

My sales person told me that she was about to leave in 5 minutes and when I came back 10 minutes later the customer service desk told me that that's not true and she could come help. She just cares about commissions and did not want to deal with my issue.

She does not care about what's best for me she only cares about trying to sell me the most expensive mattress. Every time I don't agree to buy the most expensive mattress she says she has other customers and she leaves me to figure things out on my own.

When I went to exchange my mattress for another mattress they told me that this would disqualify me for my original financing terms. This makes no sense especially since switching out for a cheaper mattress does not entitle you to a refund so the dollar amount remains unchanged so why would that disqualify me from the previous number of months. It does not they just want more commission they want to try to force me to buy more items.

I will never do business with Rooms to Go again and I will tell everyone I know to stay away from them and I will get my mattress box spring from somewhere else and anything...

I am a caregiver for my disabled husband who is a Wounded Warrior and I try to make things easy for me and him by purchasing items that are convenient and with quality. I purchased a kitchen table set and dining room table set on 7/21/2021 and have waited very patient to get my items. The kitchen table set was delivered approximately a month later with no problems. The table portion of the dining room set was delivered 3 weeks ago. The server to go with the dining room table was just delivered on yesterday 10/11/2021. When the delivery crew arrived (I was the last stop #14) they informed me that the server was damaged, the sides were scratched up and the doors were detached. He stated that the item was used and I should request a new one immediately. He advised me to allow them to let the damaged item to sit in my garage and someone from corporate would contact me shortly to discuss replacing the damaged item. Guess what???? No one ever contacted me. I called Rooms to Go corporate to discuss my dilemma and no one was aware of ANYTHING that happened. The delivery guy lied to me about making anyone aware of my damaged server and that there were plenty more severs in stock, that was a BIG LIE as well. When speaking with corporate today the earliest that they could replace my server is April 2022. The items have been paid for in full. I purchased an entire bedroom suit with a Tempur-Pedic mattress, I purchased a Tempur-Pedic mattress for my mother, a sectional living room suite, and accessories in September of 2019 and had major problems with defective furniture. I tried to overlook ALL of the problems and purchase additional furniture this time because of the stellar customer service that I received from Demetrius. I made a terrible big mistake again but I have learned my lesson!!! I will NEVER purchase another item from Rooms to Go again!!! CAREGIVERS AND VETERANS PLEASE BE AWARE AND NEVER SPEND YOUR HARD EARNED MONEY HERE!!! Once they get your money your are discarded like a piece of rubbish. I have pictures and videos to show proof of the...