Michaels — Attraction in Miami Township

I had an incident occur at this store that will cause me to never spend money in there again. I stopped in after I got off work last night. I'm aware that they close at 9pm, I arrived at 8:45 just to run in and out for a single item (a piece of velveteen cloth to line the bottom of a jewelry box with). I didn't see the item I was looking for and grabbed a square of felt as a backup. I started heading to the front of the store when the manager saw me. I'm assuming she must not have seen me come in because I heard her say to her coworker "are you kidding me, what is she doing in here?" The time was now 8:48pm. I work in retail myself, so I understand that when it's close to closing time you're ready to go. But I thought her comment was uncalled for. She approached me and asked me what I was looking for in a very rude tone. I told her I was looking for fabric to line the bottom of a jewelry box with, she gestured to the felt I had grabbed and said "it's in you're hand". So rude. I told her I was looking for more of a velvety textured fabric and she rolled her eyes at me and said "felt, you're supposed to use felt. We don't carry fabric here, you need to go to Joanne's". This woman needs to learn how to be more courteous in my opinion. I purchased my item and was out of the store by 8:51pm. I was not holding anyone there past closing time. Very rude behavior, and from the person thats supposed to be the manager? Wow, what a class act. I didn't deserve that kind of treatment, and I will never be shopping here again, especially with Hobby Lobby and Joanne's right around the corner. Not to mention that the store looked dirty and disorganized, what ever happened to taking pride...

Michaels is a beloved destination for craft enthusiasts, offering an impressive array of supplies for almost any creative project imaginable. From painting and drawing to scrapbooking, jewelry making, and needlework, their aisles are packed with options, often including both their own private brands and popular external ones. The seasonal sections are always a highlight, providing inspiration and materials for holidays and special occasions. While the selection is vast, prices can sometimes be a bit high, making those frequent coupons and sales absolutely essential for budget-conscious crafters. Customer service can vary by location and time, with some shoppers reporting excellent assistance and others experiencing difficulties, particularly with online orders or specific department knowledge like framing. Despite these occasional inconsistencies, Michaels remains a go-to spot for many, especially given its sheer variety and the convenience of having so many crafting necessities under one roof. It's a place where creativity can truly take flight, if you're strategic about...

I want to compliment employee Kylie Potts at store 9771. I had my sister in the car, waiting for me. She has dementia, and panics when she can't remember where I am. She is mobility challenged, so she can't really go into a store and shop. I had a return of damaged Christmas ribbon. Even though she was ready to clock out , she waited for me to go find another roll of ribbon for replacement. She was friendly, courteous and helpful. Rare to find in a cashier at this time of year. She was so kind to assist me timely so I could get back to my sister before she panicked. It's hard to find employees who don't only do a job, but go the extra mile to make a...