Do not waste your money! From check in our guest experience was negative. We booked using a virtual card through the Marriott website and at no point during the reservation process online was it mentioned that the physical card must be present. Front desk staff was completely uneducated about the Marriott programs and what we were using. This prevented issues and a huge delay at check in causing delayed time with my family and time to enjoy the experience. Once we got up to the room we had to call both Marriott and the virtual card company to make sure we were not double charged taking more time away from our experience. Once we were off the phone we changed to go to Sound waves. The first thing we done was went to rent a locker and the locker was broken so I had to go try to find someone. I ended up having to wait in line outside of sound waves to speak to someone. Caleb who helped us was great! He came and corrected our locker issue. My husband and I then walked upstairs to the adult bar and pool we waited at the bar for fifteen minutes for no one to show up to serve us. We walked back downstairs to the restaurant where we ordered chips and salsa and a side of fries and two double jack and cokes.We told the lady taking our order what happened and she yelled across the room and said no one was upstairs and her coworkers responded that someone called in and it wasn’t staffed. We were standing in front of the bartender while he was making our drinks. The bottle he was pouring from was almost empty and he poured one cup a single and the other cup he ran out of only pouring a maybe three count into the cup and filling the rest up with coke. We paid $56 for a splash of Jack Daniel’s and a coke so I said something to him. The bartender sounded aggravated and walked off to grab another bottle. When he returned he took the two cups he had made before and poured some out of each of them. The bartender then opened the new bottle of Jack without putting a pour spout on it and dumped Jack into both cups on top. By this time I was very upset not only because of how the drink would taste but the unprofessional approach and lack of knowledge of the law that alcohol bottles are not to be married into the same bottle or glass. The bartender went to dump them out and I said don’t worry about it we will just drink them. We waited another 20 minutes waiting on a side of fries and chips and salsa with everyone around that ordered after us getting their food. I saw Caleb and asked him if he could check on it he apologized and took care of finding our food. The bartender approached us while we were sitting there trying to eat trying to make excuses for the drink issue and we asked to speak to Caleb again. Caleb came over and sat down and actually cared about our guest experience and was very understanding why we were upset and was more than accommodating.

My husband and I went to enjoy time with the kids at sound waves the overall atmosphere was ok and mediocre at most not worth prices that the resort charges.

We made dinner reservations at Ravello and was hopeful it was going to be amazing. It wasn’t! We were seated and waited for our server. Like I do an every new restaurant we’ve been to I ask for guest favorites and recommendations. The server was not helpful at all so I ordered something that would feed our table. Drinks came out slow and it took forever for her to take our order. My husband ordered the monthly special pizza. We ordered the bolognese, Alfredo, Cornish hen, and a cheese pizza. First, the salad we ordered was a Cesar salad and it had no flavor. We waited 45 minutes for the rest of our food but before we received it the server came to the table saying she made a mistake on what the monthly special pizza was and they could make something else but it would be a wait. We said just bring out what she had so they only brought the pizzas and nothing else. So my husband did not get what he ordered and none of us got our food until ten minutes later. The food was awful and uneditable. No flavor and cold. We were done!