AMAZING PLACE! Best claw machines I have ever been to, inside and outside of New York.
Before I jump into the machines and all I want to shoutout Kathryn, she was terrific, super welcoming, friendly, and helpful. If you read this Kathryn--sorry if I misspelled your name (correct me if I'm wrong) and send the polaroid picture my way! Anyways she was attentive the whole time walking around and enjoying our close catches alongside us while offering some tips or tricks.
Some of the plushes were easier to grab by the head while others were easier by the body. Kathryn also explained the double click maneuver to everyone who came in rather than sitting behind the counter. The first click brings the claw down and the second closes it with a stronger grip than the default. If you're good at timing, it's a game changer. She genuinely cared about our experiences and that's what made it wonderful.
If you want a readjustment, the staff will gladly help you out and position a prize better. There are some stuck in corners but the claws don't extend to the very edge, so this is where that's helpful. Kathryn wasn't bothered at any point so it really didn't feel like a hassle to ask her and I appreciated that. At other spots, employees might respond all annoyed and make you hesitant about reaching out, not here though.
Such an interesting selection of plushes from Pokemon to Digimon, pets like shibas, Sumikkogurashi, Gudetama, Rilakkuma, and others. Also figurines from various animes like Dragon Ball. Prizes were actually desirable unlike all around unlike other places.
Many of the prizes were harder to find online so I couldn't quite grasp the value, but I'm also paying for the experience, venue, and overall activity so I am quite pleased with Anime Claw overall, leaving with 6 plushes is an added bonus despite the hit...
Read moreHeard about this place from Instagram and thought it would be a nice family place to visit with my baby daughter. Came with high expectations since we had seen so many great experiences but had the most awful experience. To start of one of the machines stoped working as we where playing it so one of the workers had to open it and hand the little ball to my baby which took the whole experience part away, but that was not all, my daughter had picked out a small toy from the front and we placed it by her carriage while we continued to play the games, we even left the stroller by the front cashier unattended . when we were done I started to look for the item to pay it and pick out more toys since none of the machines actually let you win but the worker had the toy in his hand by the register and asked if I was looking for this.I was baffled because first of all he made us feel like we were trying to steal when clearly we were trying to walk around to see the various items they had, but the worst part is no matter what the situation is you do not go into anyone’s stroller or belongings without their permission. As a mom I have been to many stores and this has never happened, I felt this situation could have been handled better by the staff, he could have easily asked if we where taking that rather than taking matters into his own hands and if he would have waited just a couple mins he would have not even had to ask because we where already getting ready to go pay hence looking for the item and would have purchased more items my toddler had already picked out. Overall just the worst time ever and a waste of time, ended finding a nicer cafe called PLAYDATE with claw games near by had a...
Read moreI want to preface this by saying that I was not, and may never be, a patron of this establishment, and this isn't intended to be a review bomb, but rather critical analysis.
With all that out of the way, the reason for the negative review is that while you CAN technically fit a wheelchair through those spacious doors, you kinda need the ability to reach that lower level. I understand the fact that there's at least 3 set of stairs and no ramps or elevators to reach said level is not directly their fault or within their control. What IS within their control is their wheelchair accessible label being incorrect on Google.
Not being able to enjoy their establishment was very crushing to my partner, as they wanted to visit all of the exciting claw machine vendors nearby for her birthday, and Anime Claw's supposed disability inclusion was a large part of the reason for our trip across state lines yesterday. Unfortunately, the fact that she uses a wheelchair meant we couldn't attend.
Until the wheelchair status is changed on Google to reflect reality, please save yourself some time and potential heartbreak, and just go to Gatcha in Tangram across the street, especially if you are a wheelchair user.
+1 star because the selection did seem impressive in quality for such a small venue, and the person at the counter was friendly and seemingly apologetic in our...
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