Blink Fitness (PureGym) — Attraction in New York

This gym is convenient for me as it is close to my home. However, the management here is ridiculous. " Steph " ( what she told me when I politely asked for her name) needs to read BLINK policies and refrain from trying to be a bully to members. She made me and my son feel unwelcome, when I stated he was my guest. He is already in the system ( which I told her after she asked) along with a picture associated w/ his name too . I also politely let her know he is in the system multiple times because staff had re-entered him multiple times ( something she could easily correct in the system, but brushed me off with ). She then made him give her his ID. Asked him after he provided it, if he was over 18. When requesting ID, shouldn't it be read to get that type of question answered? Proceeds to eyeball my son and I, and then told us we can enter. I'm tired of the attitudes, and unprofessionalism I've had to endure from this location. This isn't the first time dealing with this type of behavior, and I've seen other guests given it too. Totally childish and uncalled for. Blink please pay attention to your staff- respectfully. UPDATE: Manager was behaving suspiciously afterwards, having a PT come up to me numerous times to deal with the issue SHE caused ( fyi personal trainers are not supposed to work the front desk, and they work off commission). No accountability on her end ( just excuses ) and no apology for her behavior, calling everything a "miscommunication" that it clearly wasn't ( I'm not surprised about it either). I also noticed her sending the same staff member "Bryan" around everywhere I wanted to workout at (for about an hour), and it was as I stated earlier- CHILDISH. Whoever, is "Steph's" manager needs to look at the camera to observe this behavior. Whoever, is Steph's manager's supervisor, needs to look at this too. Besides, what manager doesn't greet their guests with courtesy, and properly identify themselves when asked? This female always has an attitude, and dampens my mood ( I don't know her, so why is she bothered by me?). I go in happy, ready to workout, only to face negativity. I do not entertain entitled behavior. Staff should do their job as per policy, nothing more or...

Came in with a friend for a short trip workout, got told by the manager that the $22 membership waived the initiation fee with a promo and included guest passes. Sounded fair, so we signed up. Then we saw “zero guest passes” on the account and realized something was off.

The same manager checked and admitted he “accidentally” gave us the wrong information. The guest passes and waived initiation only apply to the higher membership, not the one we were sold. When I asked for a fix, I said at least give us a free day pass since we were misled. He refused, saying it was a “liability issue.” I even offered to show my ID and give all my information to make it official, but he still said no, that we’d have to pay the $15 fee. That’s not liability… That’s laziness and a lack of responsibility.

He then attempted to make me upgrade to the same monthly plan my friend had, which is tied to a yearly contract. Now my friend is stuck paying a cancellation fee when he leaves. I immediately refused and he gave me the shoulder as if nothing ever happened.

This is the kind of careless service that ruins trust fast. If you tell a customer one thing, stand by it. We weren’t looking for a free ride, just honesty and accountability. Instead, we got excuses.

If you value clarity, honesty, and good customer service, go...

I’ve been a loyal Blink member for months, but I am extremely frustrated with this new policy making it mandatory to download the app just to get into the gym.

Not everyone is comfortable putting another tracking app on their phone, and it feels unfair that we don’t have a choice. What if I don’t have a smartphone, or I simply don’t want to use the app? I should still be able to access the gym I pay for without being forced into something I didn’t agree to when I signed up.

I come here to work out, not to feel controlled or pressured into giving up my privacy. This gym is convenient for me, but this policy makes me seriously reconsider if Blink values its members’ comfort and rights. At the very least, there should be an alternative option for entry (like scanning a key tag or checking in with ID) for members who don’t want to download the app.

I hope management listens, because forcing an app on customers is not the kind of “member experience” I signed up for and I’m honestly gonna cancel if it doesn’t change by my next bill date because I refuse to download the app ....