Drivo Rent A Car — Attraction in New York

I rented a car from Drivo through Priceline in NY by JFK airport. Drivo, Ace, Fox are all the same company. Since Drivo has a nation wide policy, my experience applies to this location also. I paid through Priceline $246.52 for a 12 days car rental. As in many times before with many other companies, I declined the optional Collision Insurance. Always, whatever I would pay through Priceline, has always been the final bill. However, as I was getting ready to pick up the car at Drivo’s counter, the associate told me that I would have to buy “mandatory” Collision Insurance. I told the associate that no one had made me aware of such. As a result, I had to pay an additional $399.90. In essence, I ended up paying more than double the original price and way more for other listed car renting deals on Priceline. Subsequently to surrendering the car, I reached out to Drivo in order to ascertain what is really their Collision Insurance policy. However, before reaching out to Drivo, I performed a test run on Drivo’s website to see how their renting of cars works. The first website page asks the customer to pick a car (photo of page enclosed). The next page asked me if I wanted to proceed without buying Collision Insurance, which I declined (photo of page enclosed). The next page had the Pay and Book button (photo of page enclosed). The final page has the credit card fill ins information and the Confirm and Pay button (photo of page enclosed). I didn’t finalize the transaction because as stated above I was only conducting a test run. I was pretty stunned to find out that Drivo’s website allows customers to rent cars while at the same time allowing customers to declined Collision Insurance even though Collision Insurance is their mandatory policy. Question to all……….Who thinks that Drivo’s behavior is ethical?

After contacting Drivo, they wrote back to me. Drivo admitted that Collision Insurance is mandatory to customers to buy. Drivo also stated that indeed their website allows customers to rent cars without making them buy their policy, mandatory, Collision Insurance (photo of email enclosed). How is that not false advertising/misleading? At that time, it became clear to me that Drivo engages in “Trapping.” The reason for such is that once customers are at a car pick up counter, customers would have no choice but to buy Drivo’s “mandatory” Collision Insurance. At that point, customers won’t be able to cancel their rental agreement because the cancellation window would have expired by then. What is unbelievable is that Drivo tells customers that they can provide to customers Collision Insurance as an option. What Drivo is really saying is that the customer either buys Collision Insurance from them or the alternative; the customer cancels the reservation and loses all paid monies.

Everyone that I have spoken to about this matter agrees that Drivo is engaging in false advertising/fraud. I’ve have filed a grievance report with my local Better Business Bureau and the NY Attorney General office of Consumers Protection. I have also filed a report with a local news TV channel that investigates fraudulent businesses. The next step will be to formally notify my local and state political representatives. I will let this process play out before taking legal action against Drivo, unless Drivo decides to be more transparent with customers.

I’m looking forward to see what will be Drivo’s response to this review. The reason for such is because they always post the same template; “I apologize for”……………………If you feel that you have been the victim of Drivo also, reach out to your local Consumers Protection entities and TV news outlets that investigate fraudulent businesses. Perhaps more importantly, reach out to you local and state political representatives. Will post you on further developments, Very...

Walked into the Drivo rental store around 5pm May 25th Saturday right after budget not having any vehicle for me, Randy was my agent and I had told him I want to make a reservation for 10:30 pm for a day. I can come back later to pick up the car but he had stated that he has a car ready for me, I had told him that I’m only able to drop it off after 10:30 pm. So he had said that I can pick up the car now which is 5:30ish pm and drop it off at 9:30 pm next day and I’m still getting charged for a day. When I had picked up the car and few minutes later got the email about the reservation price in detail, I had came back to the rental location to notify Randy that I have been charged twice for all the insurance and the toll. He had said the next day when I drop off the car, let his manager know and he or she will fix it up for me. The next day I was in stuck in traffic and had called the rental location around 5:45 pm letting them know that I’ll be late to drop off the car. They had said I have 40 mins grace period so I’m fine if I drop off the car by 10:10 pm, I had told them I think I’ll be there around 11:10 ish pm. And I had asked them how much will the charge be? The representative on the line said $25-$30 estimate for an hour late fee and I was fine with that. (I have the call history) So I dropped off the car at 11:10 pm sharp. Later when the agent Mo had gone for an inspection, he had said there is a damage to the car and was asking for a police report. I had told him, I had no such accident with the car or I hit anybody or anything. He had said the right side bumper was slightly off and there was a circular hole in the grill. I had told him that the bumper became like that when I drove seems like a screw loose and I just pushed it back in and it looked like brand new once again. And for the grill there was a plastic cap on the right side covering the circular hole Nissan Altima 2021 model .. which had prolly flown off in the highway. I have paid for a full coverage on all the insurance and the agents were demanding a police report. I had told them, how can I have a police report when there was no accidents occurred in the first place. If the car’s bumper slightly comes off then doesn’t it mean the car is faulty or the screws is always loose …

Overall I’m getting charged $402.08 When I had just asked for a day rental … And since now there is a claim they are holding my deposit and god knows when I will get my money back or reimbursed. I had called them as well and spoke to Ramon and he was of no help as well. They all are repeating the same thing. “Police report” “police report” and trying to put the blame on me saying that I was charged for 2 day rental because I was late to drop it off but I had called in regarding the late drop off and awas charged twice when I picked up the car in the beginning of my rental. Today was my 3rd time going back to the LaGuardia location and I had spoken to Bob, He couldn’t do much and said there will be an investigation and the managers will check the camera . He asked me to come back tomorrow around 11 am once again because the manager BACK will be there.

There is also a picture of another Nissan Altima where the grill’s circular cap is shown !

Mind you I have paid for a full coverage insurance ..

Would give it a Negative star if I can …

Most likely my first and last time with this company … They are out there just to scam, I had no such problems with budget ..

It was a really simple process plus Before I’m signing anything the receipt and what I’m paying for was shown in the screen … but with this rental I got the receipt which was an email receipt after I signed everything and put my card In. … I’m really dissatisfied and frustrated with...

Deceptive marketing, horrible customer service. It would be better to walk around the corner to any other car rental company than to gratify these thugs with your business.

First, even if you have full coverage for your own vehicle, Drivo reps don't want to see your proof or your declaration. They charge the highest rate for daily car insurance that I've ever seen at any rental car company. The agent, "Farrah Z" very charmingly attempted to convince me that I did not have what they require, even though I have full coverage, which he neither wanted to see or verify.

You will pay more than two - three times the average daily car insurance rate at Drivo/Ace, compared to any other company.

In addition to refusing to verify car insurance, their deception is underscored by their refusal to disclose what you're agreeing to in writing: While they sit in front of a monitor telling you the terms, you trustingly add your signature only to find completely different terms on the receipt, than what was verbalized.

My attention was really had when I wanted to extend the car for an extra day and saw that Drivo never honored the rate I secured through the third party I used. They charged a few dollars more, and they also tried to charge me for car insurance twice on the same day. So "Logan" a different rep, was again trying to undermine me by expecting me to just sign instead of read the terms. I couldn't return the little car fast enough.

Of course I called customer service and reached just one man every time, "Logan" who was the sole customer service rep for the LaGuardia branch as it turns out, and also the supervisor. He weirdly attempted to disguise his voice several times, pretending to be different people. But it was evident that he was the same person due to his tone, accent and attitude. I asked to speak to his boss but he either left me on hold never to return or hung up. Then he encouraged me to report him, which I did in several different places in fact, for consumers.

I decided to call a different branch where I reached someone called "Thomas" - it's very professional that all the reps are on a first name basis. And Thomas said after reviewing the cameras, there was no proof of me presenting my car insurance coverage, which was redundant considering my complaint was that the agent did not want to see it and would not accept it, and talked me into $12 daily for insurance, but actually charged me $39 dollars, bringing my total for a tiny car to just shy of $200 which is $75 more than what I initially booked the car for. I went to Enterprise after that and spent the same amount on a rental for one week.

If you decide to give Drivo your business, do not go through third parties. They loathe people who look to save money with third parties. Put your insurance card or declaration in their hand even if they don't want it. You should not sign anything without seeing it first because they will lie straight to your face.

Looking back, when I initially showed up to get the car, the line was long with disputes at every counter seemingly and I thought the consumers didn't have their paperwork together. But now I realize they all got ripped off.

Anywhere else you go, it seems the reps are willing to take the time to verify insurance and have you sign on an iPad so that you at least know what you're agreeing to. Why throw money away if you don't have to?

Drivo has the audacity to tell me to call them after the time and money I wasted being scammed by them. I hope they wait for my call like I waited for...