Planet Fitness — Attraction in New York

I'm a relatively new member to Planet Fitness--I've been a Black Card member for three months, and my closest location is the Broadway spot in Bushwick, Brooklyn. While I prefer alternatives to going to the gym, winter makes outdoor exercise challenging. The $30/month Black Card membership and access to two hydromassage beds and two massage chairs are what drew me in. I figured if I spent an hour or two, (I averaged four visits a week), I could use the treadmills, weight machines and, most important for me, the massages. But even for that price and those perks, I couldn't ignore the gym's overall poor upkeep--machines frequently out-of-order, a noxious sour musky mildew stench. Empty paper towel dispensers. Missing or unfilled bottles of cleaning equipment wipe-down spray. Dirty paper towels littered around machines and floors. Overflowing trash bins. The women's locker room? Hair and grime everywhere. Using the showers? Unthinkable. Even the massage "spa" equipment--the very thing that made me sign up--was unreliable. While there were technically two hydromassage beds and two massage chairs, 95% of the time, only one of each actually worked. And the chair? It was five or eight minutes instead of the standard ten. It wasn't until I visited other Planet Fitness locations--Herald Square (35th St) and Midtown West (55th St) in Manhattan, plus two in Southern California (Encino and Sepulveda Blvd.)--that I realized just how subpar the Bushwick branch really is. Those locations were clean, well-maintained, and had fully functional, newer equipment. The difference was staggering. If you have the option, go to another location. Seriously. The redeeming factor here is the kind staff, but that's not enough. Whoever owns and manages the Bushwick Planet Fitness--step up. Do better. Your members deserve better. Much,...

I’m living in nyc for college and previously had a planet fitness membership. I was excited there was one close to my apartment here. I couldn’t be more disappointed with the state of this facility.

Compared to other planet fitnesses I’ve been to, this one is far below subpar. Free weights are constantly either in the wrong spots, strewn about, or just flat out missing. It’s a guarantee that every time I go, I will have to search the whole building to find the weight I’m looking for at least once. Either enforce your cleanup rules or buy more equipment. The photo here show Amy missing dumbbells on a relatively unpacked day. Additionally many benches are missing.

Secondly, this facility is laid out nicely and has seemingly enough space, but it could be 9am in the middle of the week and still it’s hard to find any open racks. They need more than the 4 they have.

Many people who go here are disrespectful, loud, slamming weights and grunting, or trying to start fights. It doesn’t surprise me nothing is ever clean or where it’s supposed to be because many of the people who go here act like animals and cavemen with no regard for others.

If you’re able to, do not go to this gym. Find a better location or different gym. This location fulfills every negative stereotype Planet Fitness has. I’m this close to canceling my membership while I’m in school. I can’t wait until I graduate and go back home so I can go to a location that’s decent and...

I tried to resolve the situation for over three months. I've had enough. Planet Fitness charged me an extra $15 every month, more than the monthly membership. It turned out later that it was due to an error because they couldn't charge me the first time (even though there was money in the account), so they charged me later with a $15 fee. I tried to contact the manager, but he was never available—either too busy or the system wasn't working. So, I contacted my bank and got a refund for the money I shouldn't have paid. After that, Planet Fitness charged me again, but this time it was $50! It was shock. I filed another claim with the bank, but this time the money didn't come back. I went to the gym (I moved to Staten Island, so it's kinda not comfortable and expensive) and finally managed to talk to the manager. They offered me three months of a free membership because of this mistake, and I agreed. Before I could close the claim, Planet Fitness charged me again, this time $50 and I can't create another claim! The bank refused to pay the first claim. So, now I have -$100 on my bank account, which shouldn't have been deducted at all. Planet Fitness is not resolving the situation. I don't need the three-month membership anymore. I want...