Santa Claus Winter Wonderland — Attraction in New York

My family of 4 was there the evening of Friday, November 25th-Black Friday and came across many issues. We were there as a family with our two daughters ages 6 and 8. First being the over an hour wait to check all to receive a paper wrist band that was never asked to be shown the entire time. One worker for general admission and one employee for VIP. Then was told they are short staff. Like what? On Black Friday at a new event. Terrible! and the line has over 100 people. It was crazy. We saw and spoke with people who literally just walked in without paying because they thought it was free. Once inside we had to pay an additional $80 to skate, waited on the longest line for terrible cold hot cocoa for over 40 minutes. Unorganized, not sanitized, saw a staff member licking her fingers after almost every serving, it was disgusting. We only gave the hot cocoa to our daughters because we waited so long, but we’re very turned of by how this employee was serving people. Super low on staff through our the entire event. No food, no santa, and honestly not much to do. It’s advertised very different. Never saw a staff members that wasn’t behind a counter at either the hot cocoa stand of ice skating. Went to write a card for Santa no pens at all and no staff member to ask for assistance. My daughter almost got severely hurt on the slide, it’s a free for all. Kids, adults and many people going down at once. We saw multiple children getting hurt and walking away crying. My daughter got injured goi no down and a olde Reid’s rushing behind her causing injury. It’s very very unsafe. The slide was covered in black skid marks from people shoes causing a huge rubbed build on slowing down the slide mid way causing people to topple over at the point. We saw so many injuries before and after ours that we left directly after. The only great part was the NYC view.

It was a very unpleasant, unsafe experience and we would love a refund for our 4 general...

Some co-workers and I went last night. The scenery was nice and everything else was horrible. We paid the $195 for 4 ppl for an igloo. It stated nothing about sharing the igloo with other ppl. It rained heavily last night so it wasn't as crowded as it probably would have been. One we got seated, the menu they have online when you book is different from the menu put on the table in front of you. I informed the hostess lady that I had an onion allergy and I was worried about cross contamination. She said she'd speak to the chef and let me know. She came back with this tiny piece of paper giving me 2 options, which weren't even really options, for something to eat. Chili and Sliders. I was told I couldn't get the regular cheeseburger cuz everything is cooked on the same grill and there would be cross contamination but she told me sliders would be ok. Ummm, no. And I don't like chili. So my 3 co workers ate while I sipped water. Then she said she'd give me a dessert free of charge. The only 2 on the list were churros and cheesecake. So I chose churros cuz they are hot. She told me they could be cross contaminated because they are warmed up on the same grill. So the whole night all I had was warm tap water and piece of cheesecake that wasn't even cold. Nothing in the fine print said anything about ppl with food allergies so if you have any, you are shit out of luck. Don't waste your money going. The decorations of the place were very festive, there was a campfire for smores, and the Brooklyn Bridge was right behind us. Honestly not...

The one star is all that is deserved. For the quality of the food itself. This half-assed excuse of cobled together event. You'd think John Witherspoon's character uncle Willie Jones from Friday after the next through it together. Overpriced food of decent quality, dollar store games for kids, marshmellow smores six dollars! Igloos made from the cheapest plastic and portable heaters right in easy reach of small children. They had a filthy coin operated small childs merry-go-round that looked like J.D. from barber shop stole. Literally looked stolen. The coin operated mechanism was clearly broken open with wires exposed and coin box missing. Don't get me started on santa. Man could of had the decency to wipe the crumbs out his clearly fake beard, which was whiter and shinier than a white quasar. Rushing my kid off when they barely get a word out about what they want for christmas just so they can sell me a photo they automatically printed for $25. They just gonna throw it away anyways if I don't buy. Hurry fast this exclusive event with will disappear with your money quick with no way to address as they got no phone number to contact them. Don't be fooled by the positive reviews folks these people will snatch your money and christmas spirit faster than a Kardashian...