DO NOT ORDER COUNTERTOPS ONLINE Please read full review. Just know there could be thousands of $$$$ of additional fees.

I did not make my purchase online, but have learned that online orders are processed and cut right away. So you CAN NOT GET A REFUND for ONLINE ORDERS. Or at least that is very very unlikely.

What I've learned from this experience is Homedepot uses 3rd party contractors to remove and then install countertops, backsplashes and possibly cabinets (didn't do cabinets). These contractors decide a lot of the fees. Homedepot quotes low and contractors come in a quote/charge more later.

I went to a store in the tri-state area made a purchase for countertop which is actually just an estimate. Contractor wanted me to do demo before giving an estimate and even doing measurements. I didn't feel comfortable with that so I requested a refund. Luckily no products or services were received. Contacted Homedepot for a refund. Rep said a request for reimbursement was sent. When no reimbursement came I had to request it a second time. This was 2 days later. I made this purchase w a credit card so I could always dispute the charge if I had too. My purchase was also very small. I'm not sure if that makes a difference.

I'm hoping to receive a refund in the next few days. As a note if you decide to make a large purchase like this make sure to get a refund or dispute the charge before the billing cycle on your card closes. You could end up paying hundreds (easily thousands for a bigger kitchen). My card company is known for reimbursing large purchases in the thousands. Just something to keep in mind.

I WILL BE UPDATING OR REPOSTING THIS REVIEW. Waiting to see what happens.

I just want to note the salespeople and staff at Homedepot both in the store and online have been very professional. Sadly this purchase just didn't work out. Luckily they are a big company so I may get my money back. I'll keep you posted. Kitchen update was going to be substantially more than what home depot quoted.