Crunch Fitness - North Bergen — Attraction in North Bergen

If your apology were truly sincere, I would have already received my refund by now. Instead, a full month has passed, and I am still required to communicate with my bank to explain the situation. I firmly believe that I should not be required to pay any fees to Victor, especially given his repeated use of racist language and body-shaming comments during our training sessions. He personally apologized for and admitted to making these discriminatory remarks, including confirming that he slapped my stomach and asked me what I had eaten, clearly implying that my stomach was excessively large. On the same day he apologized, he also informed the manager that he was willing to personally reimburse me for the fees I had paid for his one-on-one training sessions. His reasoning was straightforward: I should not be paying for a coach who is consistently late, leaves early, behaves unprofessionally, and disparages Chinese women.

Do you genuinely believe that I should be paying your organization fees to be subjected to such humiliation?

If your apology had been genuine, you would have immediately acknowledged that such behavior is completely unacceptable, rather than dismissing it as a “joke” or attributing it to a “language barrier,” or “ he is coach it’s normal he ask you what did you eat and attempting to shift the blame to my name being difficult to pronounce. For instance, if "Cindy" were difficult for him to pronounce, I would understand if he mistakenly called me “Cinly” or “Cinsi” due to pronunciation challenges. However, he repeatedly referred to me as “China,” despite my multiple, clear, and firm objections. Let me Emphasize this—I said NO DO NOT CALL me like that multiple times. Even after I canceled his sessions, he continued to address me in this derogatory manner. Are you seriously attempting to justify this as a mere issue of language barriers?

On January 5th, I requested the front desk to notify the manager regarding the processing of my refund. Yet, to date, I have received no updates. If your apology were sincere, you would not have repeatedly tried to make me feel as though I am the one causing trouble by seeking basic fairness and respect. If your apology were truly heartfelt, I would respect it, accept it, and move on—because we all make mistakes. As long as we acknowledge them and take responsibility, we all deserve another chance. However, the way this matter has been handled is nothing short of disappointing and unprofessional.

I demand that my refund be processed immediately. Furthermore, on November 7th, 2024, Victor did not provide me with a lesson, as this was a date he personally scheduled. I expect no charges to be deducted for that session. The last lesson I attended with him was on October 29, 2024, which was also the day he arrived late.

If you insist on forcing me to pay for training sessions where I was subjected to humiliation and discrimination, I will have no other option but to proceed with alternative measures. However, in the least, I request that you refund me the fees for the final month as per our agreement. Additionally, as a reminder, I did not attend any session with Victor on November 7th, 2024, and therefore, you should not charge me for that missed class.

Lastly, I sincerely hope that this type of behavior does not happen again to others at your facility. I take great pride in all individuals who work hard to improve themselves through fitness, regardless of their body type. Simply stepping into a gym and striving to become better is already an incredible achievement.

The front desk staffshas always been friendly and welcoming, and I genuinely enjoyed this gym before this unfortunate experience. It is truly sad...

Update: I tried to contact the manager twice by email after the response I got from this review but of course once again I had no response by email about solving this case. Wonder is this is just an automatic response here for all reviews. Or if anyone were able to really contact the manager and solve any issue...

ALL LIES! DO BETTER CRUCH! BE AWARE OF THIS SCAM! Something very unfair recently happened to me at the crunch in North Bergen. When I signed up there was three plans that I could choose from. The “base” plan that you can only to do lift weights and cardio on the machines; the “peak” plan that I had been told I would be able to do all the classes that the gym offered including the riding and the “peak results” plan that I could bring a guest. I choose the one that included the classes and riding since those were I was looking for. I have been doing it all for a long time until one day out of nowhere I was trying to book my riding class on my app and I couldn’t. I called the gym to ask and the person that I talked to said maybe I was having trouble with my app and he couldn’t do anything to help. I sent an email to the manager with no response. A week later had the same problem, sent another email to the manager and no response again. I went to the gym and the front desk said to call the day before and he would put my name on the list. Another week past and same problem again, I decided I would go in person to talk to the manager and solve this problem. That day I was just told that my membership no longer includes riding classes. It doesn’t make any sense to me that they can just change what includes on the membership that is already been signed up for and it’s under contract. Front desk told me riding classes was a privilege that they could take away any moment. It’s just funny that no one told me that was a privilege when I signed up the gym more than a year ago. And of course let just blame covid because everything that happens now it’s covid fault. Ok, so - told them I wanted to cancel my membership, but I wanted to get refund for my annual fee which it was just charged 2 weeks ago. But they said they couldn’t do that. So, if you remember, I have been trying contact with someone to solve this problem a while. I never got any notice or anything saying that anything would change. It’s just very easy to let people pay the annual fee before realizing they would not be able to do the classes they want to do it. Then they just say that they “CAN’T” refund the money paid for… very easy And just force you to switch membership and pay more monthly if you want to keep the classes you once were able to do with the membership you signed up for. Fair it would be whoever signed up before the changes should keep whatever you agreed under contract. It’s very hard now days to believe what people say. You can’t really trust anyone, not even a recognized company. It’s very frustrating! Do better crunch! Maybe this would help you who is looking to sign up a membership with a gym to don’t fall for the same scam that...

Update 6 months after the review below: management decided to raise the membership fee without my consent. Nothing has improved within the gym itself. The staff are rude and the ladies have major attitude for no reason. It’s still hot. It’s still dirty. It’s still the same old junkyard with old and broken equipment and I am looking forward to canceling my membership.

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I became a member here because it’s the closest gym in my area. They have new management, so I’m hoping things will change from the scathing reviews that cautioned me to join in the first place. In the last month of me being a member, I’ve noticed the following:

Most group class instructors do not speak English very well, which is odd if you’re a trainer.

The group class room is disgustingly dirty and the weights and yoga mats are thrown all over the place and not maintained well. There is no clean or organized system for the props.

The assisted pull bar needs to be oiled or updated because the assisted pad barely moves to the point I had to cancel my workout on that machine.

The ladies room is dirty and there is only one (broken) soap box on the opposite side of the wall, forcing women to wait for one person to finish washing their hands in order to get soap in the first place.

One time I noticed a huge jug of soap sitting on the counter instead of in its soap box. The cleaning solution with paper towel rolls seems so cheap and unsanitary. Why can’t they upgrade to sanitizing wipes tubs all over the floor like Blink Fitness does?

The database must not be getting updated because I’ve received phone calls and emails about inviting me for a tour even though I signed up a month ago. If you’re going to do your job, do it efficiently.

The app is cool but needs updating in real time because when it reports the activity is moderate in the gym, it’s actually pretty heavy, and I look to that to avoid coming when it’s crowded. I appreciate the discount codes for retailers like gymshark and enjoy the training challenges.

The weights on the far left of the floor never seem to be available and always missing. My guess is people take them and walk away and never place them back when they’re done. There should be employees walking the floor to scoop them up and return if they see any lying around.

I’ve managed a gym before. They can and should do a whole lot better. And there should be no reason why the group class room is cooler than the rest of the gym. I left class one day and walked into a hot box when entering the rest of the gym.

Fix the errors. Do better. Please. I need this gym to just do better. And DO NOT REPLY WITH “Contact us at manager@crunchfitness…..” be for real. We shouldn’t have to email you to get your...