AT&T Store — Attraction in Olive Branch

My experience at the store was not a bad experience, but everything that has happened as a result and after my visit has been a complete headache. I originally came in a couple of days ago to try to port over a prepaid number (was once postpaid until I paid the phone off) to a postpaid account/new phone that I was forced to get because my phone having issues. What I found was that the prepaid number couldnt be ported over which wasn't a huge deal. Where the problem came in was that the phone that the prepaid number was supposed to be migrated/ported to already had an active number associated with it and even had a bill that was due today actually. When the prepaid number could not be ported over, I was given a new phone number and essentially a new account that I was not aware of until after I left. I was under the impression the new number they gave me, replaced the one that was activated on the account (granted I couldn't understand why I would be getting a new number to begin with when there was a new one activated with the phone I brought in). Long story short, once I got home and went into my accounts it was discovered I now have two active wireless accounts. I spent about 2-3 hours at the store, and unfortunately have spent that same amount of time speaking with the Loyalty Dept & Customer Care, both of which cannot figure out why a new account was opened and why I was given a new number with a new account. Long story short, I have to either go back into the store (they have advised me not to return to this one) or to get a new SIM card sent out so they can revert me back to the old number that has an active account and bill due. I also can no longer login to my AT&T account because the phone I brought in that they activated a new number on, I no longer have access to to receive the security code to get into the account. Now I just play the waiting game until the new SIM comes so they can try to close the new account out and get rid of the latest number I was given. Please be careful with people's accounts. This has caused me so much unnecessary stress. Had I not caught this after I left I would be receiving two bills and having to go through even more steps in order to try to...

The my second bad experience with the sales person misrepresenting. If I can give them a zero I would. Several years I was told that if I buy one iPhone I would get the 2nd iPhone free. At the time the store was out of the second phone that I wanted but I ported over my phone anyway with my old phone until the new phone came in 3 weeks later. I was told that one I activate the second phone it would then start the BOGO. Once I activated the phone the representative Colby said that it would take 2-3 billing cycles. So I waited. I continued to keep getting billed for both phones 6 months later. I called customer service and they said they had no record of a promotion and I need to go back to the store. I went back to store and they said we don't keep copies if our promotions. If this a corporate store why don't you have copies. Customer took 2 years to research and give me a 250 credit and that was it. Long story short i ended up paying for both phones bc I never received the proper promotion. After phone was paid I left I att service. I only came back this time bc my current service doest work well in my new house. This time I was told by Charona that I wouldn't be in a contract. I could get a new phone and I would receive $700 credit for old iPhone. So I upgraded my phone and selected a samsung that 999 and I offered to pay the difference in the 2 phones and that way the phone would be clear and free. The sales rep convinced me to put it on my account until customer service applies the $700 credit for my old so I reluctantly agreed. I knew it was a catch. Now I'm in a contract and I only received 350 credit for 256g iphone. Im stick with paying 650 for phone that started out at 350. Never believe the sales person either they don't know what they are doing or they are purposefully lying to...

Recently visited AT&T. Vicki, the girl who helped us switch over, was great. She was super helpful and informative and her customer service skills were great. We had some issues and she was able to over come them fast and get us on our way. However, the reason I give this store a 2 star is because of their store manager. I came back in later to fix something another manager told me to return for and the man who helped me seemed very unhappy to be at work. I asked for a manager to help because he wasn’t very friendly or helpful and the store managers way of helping was to speak to me from multiple feet away with a response of YEAH. She wasn’t very friendly either to say the least. I ended up leaving that visit without a resolution because neither of them wanted to help me, and honestly they both were disrespectful. The manager herself spoke to me later and I am in disbelief of how ill she spoke on one of her employees. A manager should never belittle an employee to a customer or make them seem unable to do their jobs. It should be an internal fix, never brought into light in front of customers. I’m pleased with my original visit. But I am very disappointed in the lack of professionalism from the second...