Get Out: Omaha - Escape Rooms — Attraction in Omaha

UPDATE: Following my previous review, the owner of Get Out Omaha contacted me and made an effort to reconcile the experience of my group. As part of his effort, we were invited back to try a different room; today, my friends and I participated in “Y2K.” The room was a fun and nostalgic nod to the year 1999. It was well put together and challenging, but not impossible. Our game master was Marcas, and he was very attentive, even offering us small tips when we were on the cusp without having to use a clue. I appreciate the business’s effort to make sure we had an amazing experience, and following this visit, I would recommend Break Out to friends!

This evening, myself and seven friends participated in “The Gambler” at Break Out Omaha. The room was beautiful and challenging, however, the service was very poor. I want to be clear that the employee working did a fine job, but he was the only person working. While in the room, we asked for a clue (as instructed to do) and did not get a response for over ten minutes. On two separate instances during that 10+ minute lack of response, a member of our party left the room to find the game master and ask for help: the first time, we was taking a photo of a group that had just finished; the second time, he was not in the main foyer area. Because we were stuck with no assistance for over ten minutes, we all became very frustrated and disenchanted with the game. I’m writing this review in hopes that management recognizes the need for adequate staffing. It’s frustrating to have paid $200 for an experience that was not...

For a company named “Get Out” they sure lived up to their name because that’s sure what they did to my group. Unfortunately I cannot give a 0 star, but a 1 star will have to do. A situation happened and a key broke. No it was not intentional and all we were doing was turning the key. We paid $160 for a half hour. We did not get any sort of a refund and were disrespected by the employee. I had a different key get stuck in a certain spot and when telling the employee about it, I got a disrespectful response of “well that’s not the key I’m worried about.” Very disappointed to say the least. Accidents happen and the guy acts like we were doing it intentionally. With no offer for at least a partial refund, I am at a loss for words besides “WOW, what a joke”. I can confidently I will never be coming back and know of multiple other escape rooms in Omaha to...

Our time was cut short and the staff was not willing to help. We showed up exactly at our start time and the manager told us our time would be reduced because we didn’t show up ‘on time’. I told them I wasn’t aware that we needed to show up early and they pointed to the fine print in a confirmation email. Unfortunately I didn’t read the fine print... but who does? If this is so important I would expect the requirement to show up early would be very prevalent at the time of booking in order to avoid this type of situation. Also, we were told they would not consider allowing us the 6 minutes of time we needed to complete our hour time slot because another group was waiting... come to find out there was not another group waiting. This was a fun experience and it’s unfortunate we left...