Wingate by Wyndham Orlando International Airport

The location of this hotel is great. You can walk to restaurants and it's a calm and peaceful area. Now for the worst part . After arriving at the airport, I called the hotel requesting to be picked up by the complimentary hotel shuttle. I asked for the pickup location and was given B4. We rushed to the location because the desk lady Eliza said that she was calling the driver. Just to let everyone know, Orlando is hot, so we are sitting outside because inside the terminal, you can not see the pickup area. After 1 hour of sitting in the heat I called back to the hotel again to speak with the same person again who I asked was the shuttle coming because I called nearly 1 hour ago and the same lady gets rude saying it's only been 40 minutes since you called before. Again, after keeping tabs on when I called, I asked if the shuttle is coming. Again, I get I'm calling him with a very long hold of the phone, so I'm thinking the driver is close and she is telling him where we are When she finally comes back on the phone, I told her B4 is the location, and I again asked what color van and what does it say. She again says Wingate or Wyndham or something like that. There are vans arriving, so im asking all drivers, "Are you from Wingate and all i get is no. This one van pulls up with Ramada on the van, so I asked the guy, "Are you picking up Wingate he looks at me and says, " No Wingate." Then, as he gets back in his van, he says Wingate and drives off. Again we waited for 1 more hour in the heat and this time my wife calls to get same person and tells her we have been waiting for nearly three hours, when is the shuttle coming or is it coming. She asks my wife where your location is, and again, we are at B4 and have been standing here for three hours. She again is checking time, but it has not been exactly three hours since your last call. She says the driver has picked up 20 people from there since you called and you must have moved when the driver came and my wife said no we have been standing here since we called you the first time. My wife asks what does the van says, and she tells her Wingate by Wyndham or Ramada or just Wingate or something. So this other family of 5 people and different race arrives and I hear them say we need a shuttle to Wyndham and in 10 minutes the shuttle arrives but has Ramada on the van with the same driver who told me no early walks up and announces Wingate. I asked him why did you tell me no earlier and he would not answer me. I just gave a grin. This is unacceptable and if they didn't want to pick us up then you don't want me to stay at your hotel. We are all people and deserve to be treated equally. If it had not been for the rude desk person and the driver acting like it's a joke we would give a higher rating.