Kevin Jewelers — Attraction in Palmdale

I'm so upset right now I'm going to try to leave a review without so many negative words but honestly I can't.So I have my wedding this FRIDAY,I bought my wedding band from Kevin jewlers and waited to get it sautered together with my ring till yestarday.aTELL ME WHY THE HECK I PICK MY RING UP AND ITS NO LONGER ROSE GOLD!!!My wedding ring and band are both rose gold!where it was put together it was a little off in color and had some black stuff all over it so I asked them to fix it.Tell me why the heck when I got it back the whole bottom was silver!!!!!I showed them and they said he would fix it because he has some rose gold whatever in the back, I also showed them some scratches and a Hole..YES A HOLE that was left between the ring and the wedding band!.WHAT THE HECK RIGHT??!..wait it doesn't end there it gets worse..they tell me it will take about 30 min to 45 min so I thought ok cool I have my hair coloring appointment for my wedding right now so I go get my hair done tell my fiancé to pick up the ring which he does and my ring is ALL GOLD STILL WITH THE FREAKIN HOLE AT THE BOTTOM!!!i look at the placement of my wedding band and it's crooked!!!when I mean crooked I mean CROOKED!!!like you can see it from a mile away!!!on both sides!!!like what the heck!?!??my fiancé says the jeweler is gone when he picked it up!!so I leave my hair appointment because of this and March my happy butt to Kevin jewlers,I get there and show them that my ring is GOLD and they try to tell me that it's rose gold I pull out a necklace (that I just bought there THAT DAY for my soon then he step daughter)and showed them the difference and then they go oh yeah.Well if you bring it after the wedding they can fix it...are u freakin kidding me?!?!?the ring is going to be in pictures and videos!we spent at least $3000 on just professional video that will have the ring up close and personal!!for it to be crooked and the wrong freakin color!!!im sooo mad I couldn't even talk to them I had to have my fiancé talk to them.I will find out how to attach pictures on here and do it!They tell me to bring it back!?!so the same jewler who doesn't know what he is doing to mess my ring up more!?!?i call northridge and they say they can fix it but there will be a charge but they can do it asap .i tell Palmdale and all they say is oh yeah they will charge u....wow this is the worst!i am so upset !!me and my fiancé are sick to our stomachs with how horrible service is here.People are great and friendly BUT SERVICE hmm waaay off to the middle of no where!i hope they fix this asap!im going to call corporate and see what they are going to do about this.ITS THEIR BRAND that is getting thrown out the window!we are loyal customers and this is how they treat us !?u have got to be kidding me.If they don't fix it or help us out asap there will be another review to corporate and on here!i will keep everyone updated....

UPDATE

ITS NOW SEPTEMBER AND MY RING IS STILL NOT FIXED!!!!Im getting thrown back and forth with them and customer service now!To make a looong story short I've been sent back and forth with them in my ring about 4 times and now they have REALLY SCREWED UP MY ENGAGMENT RING!!!They kept dipping it and the jewler dipped it in ALL GOLD when my ring was originally rose gold...so then they took it and dipped it again and now the top halo is stil gold !We showed the manager and all he said was he would send it to HOME OFFICE which they did...AND I GOT IT BACK AND THEY FIXED EVERYTHING BUT THE TOP HALO!!!I showed it to him the same day the MANAGER looked at it and stayed quiet 3 other workers saw it and said oh yeah u can see it!!!I am soooo ANGRY NOW AND UPSET!!Ive been crying over this ring for months now!!!And all the manager said was he would call home office and see mind u I had to call him Monday...Tuesday...and Wednesday (today)he told me Home office fixed everything but didn't touch the middle ring and I told him no DUH because it's still gold!Now he is cleaning his hands and says I have to deal...

My fiancé and I made our second and third purchase today and it was exquisite service. I feel bad I forgot the name of the salesperson who helped us but she was attentive, patient, informative, and did not pressure us in any way. It was our second time in the store , the first time I went a year ago and found a wedding ring set that was perfect in my opinion. What made it perfect is that they were not radiated black diamonds, I understand places radiate the black diamond to get the deep black look but it causes the diamond to lose value. Kevin jewelers had the salt and pepper look that is a true sign that you are truly getting a black diamond. My fiancé and I were students and still are, needless to say I needed a payment plan and they were able to fix up a payment plan for me. Today we went in to get my wedding band and the same salesperson that helped us showed a wide variety of options that could match the black diamond/ rhodium plated ring I got my fiancé, and we found something just in our budget. I wanted to get my fiancé diamond earrings for Valentine’s Day, after she made her purchase I sent her shopping and made my purchase, they’re diamonds are cruelty free they have lab grown options as well, I still prefer natural diamonds and the clarity level they carry is beyond satisfactory. On both purchases I have gotten the lifetime warranty and it is worth it. Kevin jewelers has proved its commitment to customer service/satisfaction and I would definitely recommend them to anyone looking for their first major purchase...

I don't know how I just held that in... honestly I can't believe it

So about 6 months ago I needed to get my wedding ring resized so Kevin jewelers said it would cost $50 and 6 weeks for the ring to come there is no Kevin Jewelers in Fresno so I did it back home in Palmdale when the ring arrives and I went to go pick it up there was a ginormous hole through the clear coat of the ring in the carbon fiber so they went to order me another one it would take another 6 weeks when I went to go pick up that one they ordered me the wrong size again they reordered and so today I came to pick up again and there's a scratch across half of the ring through the clear coat and... The lady says to me your just not meant to be married maybe you shouldn't be married.......... I wanted to explode and text on a page does not describe the way I felt at that moment I am totally outraged and have contacted Kevin corporate and the district manager will be give me a call on the subject I am very surprised at myself that I kept my cool all I said to her was that I did not appreciate her comment and that it was not funny Sitting in my car still in disbelief I can't believe that someone in their right mind what ever say that to their customer I hope Kevin's jewelers deal with the matter and she...