Target — Attraction in Rancho Cordova

I am now officially over shopping here. There has been far far faaaar too many times I've come in after work (8am opening time; I work overnight and like to shop on my way home) where I have shopped for upwards of 100 dollars in groceries only for there to be ABSOLUTELY ZERO lanes open to check me out.

On multiple occasions I have asked the woman at the self check-out aisles to assist me - and my over a dozen individual grocery items - and been told "only self check out".

Today I didn't even bother arguing with her. I walked up to where the check out lanes were, with a cart that had close to 100 dollars in groceries, saw that there was zero lanes open - as per usual - and decided "F this I'm not dealing with this b.s. again".

I left the cart and walked out. I'm not here to pay you to do your job for you. That is absolutely insane.

We were sold self-check out as a convenience in the case where you have a few items and want to avoid waiting in line in the regular check out lanes.

There is nothing convenient - at all - about going to check out with over a dozen grocery items totaling upwards of 100 dollars and being told that you will not be checked out.

Sure I could probably throw a fit or ask for a manager to get someone to DO THEIR JOB but there is no way I'm doing that AGAIN (yes: this is the current solution up to this point).

This is insane. This isn't a one off thing. I've been told by your employee - and it's a person who works there regularly - that I will not be checked out and that I have to use self check out.

Are you going to pay me? Seriously.... even if I had a 50 cent pack of candy you need to have at least 1 lane open - during your normal business hours - to check me out. I'll wait.

I shouldn't have to ask for someone to check me out - only to be told that it's self check out only ....AT TARGET .... - and then have to throw a fit to get the basic bare minimum service from any functionally competent store.

Then again, there is no way in hell I am going back to your store until this is sorted out and this doesn't happen again. ...

Being judged that I'm not to be treated with common courtesy and basic respect at Target just because I am wearing locs got old today. I'm tired of be invisible or treated as if I'm a revisiting kleptomaniac. I entered the store around 9 a.m. and the store was virtually empty of customers. The sells clerks were out and as I passed them all, none greeted me. Then I'm standing by in a virtually empty store while a clerk is ignoring me. All I want is to know where the peroxide may be found. She started out assisting another shopper then pulls out her phone to show the shopper pictures of her grandchild. I ask her if she works at Target. She says yes and begins to ask if I need help and gestures that she helping the shopper all at the same time. I lost it because I'd been watching her for over 5 minutes doing nothing but share non work related information while ignoring me. Unprofessionalism is my pet-peeve! Every time I go there there is one rude clerk putting a damper on my shopping experience after another. Being a Black female working professional who wear locs is a nightmare shopping there. They need to stop the sterotyping. One check out clerk was so friendly towards a customer in front of me I couldn't wait until it was my turn to interact with him but to my dismay when I was next he looked at me, said nothing, and changed his attitude to warden mode. I asked him where did his friendly character go and aren't I worthy of it? He then acts like he wasn't the troll just a minute ago and begins to over zealously chat aka being fake. So I pretended to. Really the internalized racism of the staff needs to be addressed. I work extremely hard to make my money and this Target is not worthy of my patronage any more. When the Black and other minority staff learns to stop inflicting racism onto other Blacks I'll be back but until then: ...

Went to the store to purchase a Playstation VR bundle. They only had one in stock and when we brought it out to purchase it was clear the box had been opened though it was missing the label to indicate it was a returned product. We went to guest services to get it marked as a rebox and purchased it at a reduced price. When we got it home we discovered that it was missing the voucher for one of the games included in the bundle. I called the store to inquire if it was necessary to return the whole bundle or if we could just pick up the missing game. I spoke to a gentlemen who had me give him a bunch of details from our receipt and was told I would be called back in 30 minutes. After this timeline had expired I began to suspect I wasn't going to get a return call. I called guest services back and was told that I needed to call "Xbox" to get the missing voucher as it was "their fault" it was missing and that I could not return the product unless it had everything in it. I expressed my confusion that I purchased a product from their store that was missing basic parts of what was advertised in the bundle...and I wouldn't be able to return it? She said she was going to get her super visor to see what was possible and after a pause a heard a voice that sounded remarkably similar to the original telling me the same thing... that I needed to call "Xbox" to get them to handle it. After pressing the issue I did get her to agree to allowing me to return the bundle if "Xbox" wouldn't fix the issue for them. Overall a very disappointing experience with customer service. It was clear that the employees here were simply trying to avoid responsibility and the inconvenience of dealing with selling incomplete products to their customers. This experience will certainly prevent me from purchasing anything of value beyond a bag of chips from this store...