The LEGO® Store Fashion Valley — Attraction in San Diego

My partner and I recently visited the LEGO Store while working on a very special project—our wedding guestbook—and I cannot say enough good things about the incredible team there.

We were in the store for hours (seriously, we outlasted shifts and lunch breaks), and not once did we feel rushed or dismissed. In fact, the staff went above and beyond to help us find the perfect combination of pieces. Their dedication, patience, and kindness truly made our day.

I want to give a special shoutout to Jesus and Cat—they were absolute rockstars! Not only did they stick with us through the long search, but they even organized and combed through the back inventory to help us find specific elements we needed. These two were thoughtful, tireless, and genuinely excited to help bring our vision to life. They need a raise. Immediately. No questions asked.

Huge thanks also to Sherry, who was wonderfully supportive and welcoming, and to Noemi, Erik, and Eric for all the help and positive energy throughout the day.

The whole team made what could have been a stressful, overwhelming experience into something joyful and collaborative. We left the store feeling taken care of and inspired—and with everything we needed for a meaningful, personal touch to our big day.

This is customer service at its absolute best. Thank you...

We came to San Diego to go to Legoland but the weather did not cooperate so our first few days were doing other tourist things. You can imaging the child though, was severely lacking Lego. Dad found this nearby Lego store and we headed there. First off, as Canadians, an outdoor mall is an attraction in itself haha! It was a bit of an adventure to find the store, and while it's not that big it's well set up to be entertaining. We loved the larger Lego sculptures, and then the areas to play with new sets, and build minifigures (always able to spend so much time at minifigs!) kept us busy for a while. I got to shop the pick a brick wall which had some perfect-for-Valentines shapes (we were there early Feb), and the little got a new set for a deal with our Lego Insiders membership. Thanks to the staff for being friendly...

We are on a small vacation visiting our family who is stationed in San Diego for a few years.

And today our son in law (Marine) took us to Fashion Valley to walk around since we are leaving soon. As we take the kids into LEGO store we come upon Eric right by the entrance, and let me tell you… we have been to MANY MANY LEGO stores , back home and different cities and states and never have we ever seen anyone so committed and compassionate about their job and explain how much they love to work for your LEGO store. He made our boys and our visit to Fashion valley very memorable, we enjoyed our brief visit.

Not sure if Eric is a manager at this Lego store or not but he should be.

Thank you Eric, for your hospitality, we will definitely be visiting...