Alaska Airlines - The Hub — Attraction in SeaTac

UPDATE August 2024: After many months of back and forth using the BBB and DoT complaint processes I was able to recoup most of my expenses, and then ultimately I did win my claim in King County Small Claims Court. The judge decided in my favor and has forced Alaska Airlines to pay the remaining balance of my expenses. It's very unfortunate Alaska forced me to waste so much of both of our time. This chapter is finally closed and I am done with Alaska Airlines!

Initial review November 2023: I am quitting Alaska Air after 10+ years and 200k+ miles flown as a gold member. Alaska Airlines' service has been degrading consistently over the last few years. After flying well over 200k miles with them over the last 10 years and even being "gold" status the last few years, I am no longer using this airline. The last straw was when they lost my 3-year-old son's checked bag on a direct flight from SEA to LAX recently and refused to take responsibility or reimburse me. This is despite their own baggage policy and it ruined our vacation for just the 2 of us. I was blown away at their compelete disregard for the well being of myself and my son. He had absolutely nothing to travel with without that bag and what made the experience worse is they lied to me a number of times telling me the bag was found and would arrive within a few hours, they kept me hanging for 48 hours, repeating that I would get the back any minute. During that time, we were unable to enjoy our vacation and had to sit at our vacation address waiting for a deliver that never came. The first night was absolute torture as my son couldn't sleep. It was the single worse experience I've had as a father. I ultimately had to replace his basics like some clothes and some medical equipment he cannot sleep without and they refuse to reimburse for any of it. Truly a dumbfounding experience, especially after giving so much business to this company for all of these years. I will do everything in my power to avoid flying...

Alaska Airlines is awful! I used Alaska to fly to Kona Hawaii this past weekend for the IRONMAN World Championships. I’ve been home for 2 days and my luggage is still lost. When I called the airlines to complain I was provided a substantial list of items that are not covered by Alaska Airlines domestic baggage policy:

Some items placed in baggage are judged to be unsuitable as contents of checked baggage. Alaska assumes no liability for loss, theft, damage, or delay in the delivery of these items, and excess valuation may not be purchased. Some of these items include:

Cash, currency Jewelry, watches Cameras, videos and photographic equipment Electronic equipment/devices, personal electronic equipment/devices, including compact discs and video game cartridges Computers and related components Binoculars, telescopes, optical devices including eyeglasses Precious metals, stones or materials Art objects, sculptures Historical artifacts Original manuscripts Irreplaceable books, publications collectibles such as baseball cards Antiques, heirlooms Furs, including coats, gloves, hats Game trophies, antlers, and pelts…

Honestly what’s the point in flying with Alaska Airlines, a carrier that takes no responsibility and is constantly understaffed? America is a beautiful country, drive to your destination if you possibly can if you can’t choose another carrier rather than...

What a great retail store. Mainly Alaska Airlines clothing but they also carry airplane models and lots of other Alaska gear and products. The best thing is the bang for your buck - it's pretty obvious that Alaska isn't running this store to make a profit. Cutter &Buck shirts Alaska Air logo shirts look to be half the price of non-logo products. The tshirts are made of great soft cotton. And they've got a clearance rack of even further discounted items. Helpful staff as well. Two...