Alaska Air Group Inc — Local services in SeaTac

Just don't understand how Alaska Airlines can win a magazine's National airline award with so many complaints here at their corporate office map page.

Years ago, I called 3xs to see if I could bring bear pepper spray from the BayArea to Alaska for a fishing, hiking trip. "Sure, no problem in checked bag. We do this all the time." When I got to SJO San Jose and checked my duffel, I went thru TSA to the gate and was told by the Alaska Airlines agent, "Your spray bottle and holster of bear pepper spray were confiscated." Out $35!!

Got to Anchorage and waited for next flight to Yakutat.i asked the female gate agent if the small jet flight was on time. So rude, "Just sit and wait!" ,and she was not busy.

Got back South to Yakutat and was told my check duffel of rain gear and clean clothes and toilet kit, pills had been put on the wrong plane way out to the Aleutian islands! And it would take 3 days to get back to Anchorage and South to Yakutat! The counter AA girls were so rude when I picked up my duffel.

Our 3 Father-Son teams caught lots of red sockeye salmon and 200# halibut, flash frozen, and in many 70# boxes. We flew to Anchorage and Seattle where our flight to SJO was cancelled! So we put all these many $ boxes of our caught fish in the SeaTac airport freezer, tho we found out later it was barely freezing 32F. Stayed in a distant motel at AA expense, taxi dinner and breakfast and taxi back to SeaTac.

Got on the SJO San Jose flight the next day, a day late. When we arrived at SJO we were told that many of our70# boxes of fish were on the plane in Seattle but went missing somehow in SJO San Jose!

We were handed claim forms and we filled them all out. After many days we got a check for Retail Price for all this stolen "lost" fresh frozen sockeye salmon and halibut fillets. So we went down to famous Race Street Fish Market and bought a huge amount of sockeye salmon and halibut to fill all our home freezers for the year, as we did every year with Super Captain Mark. I doubt the SJPD every found the SJO luggage thief...

And,,, I got a last minute invite to go to Maui for Christmas, peak season, super expensive, little available in flight seats. But instead of United or Hawaiian I was able to book on Alaska Airlines. 5 hour flight.

The plane interior decor was white walls and blue seats, like Hawaiian, boring. The worst was the flight crew most hid in the aft galley, so service was lousy. I slept some and waited to use the smelly restroom. Never again! Southwest...

There is so much publicity about Alaska and the lack of care for their customers in the newspapers, I now understand.

I was traveling on Alaska airlines and paid $99 for an upgraded seat. The one way ticket itself cost $475 plus the $99 brings the seat up to approximately $575 for a one way seat with extra leg room. The problem arose when the person next to me had a full size 60 lb. dog with him. I enjoy animals, but this was not an acceptable situation for a 6 1/2 hour flight. The large dog did not stay on the floor with the owner. The dog was all over the place. The owner of the dog spread his legs out and put his feet into my floor space, which was limited since I had a middle seat. He felt the need to offer his dog more space and thus took up mine. The dog was an agitated dog and did not like noise either taking off or landing. The dog kept standing and sitting and was even standing on the owner's lap looking out the window. The dog continually licked my feet, knocked over my lap top, moved into my foot space and laid on my feet.

This may be cute in some situation, but it was not cute on an airplane and was not considerate of my personal space, particularly with an additional $99 fee.

I asked to be relocated to another seat with extra leg room to the same extent that I had in my seat, and since it was a very full flight, there were no options, even in first class.

I understand how dogs behave, and I like dogs, however, there should be a designated "dog" area on the plane if people are bringing dogs on planes to keep themselves "calm". What about the passenger next to them?

I wrote an email to the executive offices in Alaska and did get a reply. The representative that contacted me said they are aware that some travelers take advantage of the allowable dog policy in special circumstances. Who can subjectively say when this occurs? The airlines did compensate me for my difficulty.

Everyone wants to feel their dog is special. Maybe someday we will have a plane designated for dogs or charge an fee for floor space if this get's to be an...

This is the letter I wrote to Alaska's CEO: Mr. Minicucci, I’ve been flying your airline for almost 20 years. Recently I purchased a first class ticket from SEA to SFO. I have a simple change that I need to make to the ticket and for the past two weeks I’ve been trying to reach someone in customer service because your system doesn’t allow for online or even automatic phone changes. The message at every call states that wait times are between four and five hours. There is no option anymore to leave your number for a call back as there was in the past. As I have a job and other responsibilities, I am not able to wait on the phone for five hours to have this issue addressed. Yesterday, May 3, 2022, I took the afternoon off from my job and drove 45 minutes to SEATAC airport only to be told that your agents are not allowed to make changes to tickets at the airport and that a call to customer service is required. The agent provided another customer service number but the wait times for that one were even longer. While your agents have historically been extremely friendly and helpful, your current staff seems exhausted, dejected and not invested in providing any reasonable level of service. One agent apologized and said in a very shaky voice “they’ve just left us out here for weeks to deal with a lot of angry people.” It is evident that Alaska Airlines does not care about customers or even their own staff.

Due to your egregiously irresponsible approach to customer service, I am asking for a full refund for my tickets. Despite 20 years as a loyal customer, the current state of your company has completely undermined my confidence in Alaska Airlines. I do not feel safe using your airline if you can’t even fulfill the most basic...