Seattle Donut Boat — Attraction in Seattle

If I could give this business zero stars I absolutely would. After booking the 7:45 to 8:45 sunset cruise I was contacted 10 days later via email by one of the owners, John Fahey, asking if I would move my cruise time from 7:45-8:45pm to 6:30-7:30pm due to a glitch in their system which overbooked sunset cruises. I then received a phone call shortly after the email from a female asking me the same question. I agreed to move my reservation to the 6:30pm leave time. I also changed a dinner reservation to accommodate their change in schedule.

I then arrived at their facility at 6:15pm on the day of my reservation where two minors were working. They proceeded to tell me that the owners moved up the sunset cruises without blocking off the later sail times which caused confusion. I also noticed that my reservation was written on their schedule for the 7:45pm sail time. They then told me they had a “walk up” at 5:30 that was supposed to return by 6:30 but they had not returned yet.

When I asked to speak with their boss they spent 20 minutes calling multiple phone numbers without anyone taking their calls. They also tried to call the late to return boat (that was the 1 hour “walk up”) and 30 minutes later finally spoke with them to be told that they would not return the boat until 7:30pm.

As I had moved my dinner reservation from 5:30pm to 7:45pm to accommodate the owners of Seattle Donut Boat Co. I had to decide between missing my reservation or hoping that a boat would return by 7:45pm. After waiting for 45 mins from our 6:15pm arrival we decided that the experience had been ruined by this poorly managed business.

As an Active Duty service member currently in an out of state position that has limited ability to take time off I was greatly disappointed with this business and the lack of professionalism from the owners.

Clients beware when booking with this company as your reservation may not be honored as intended when you book and pre-pay for this experience a...

We went as a family birthday party for a great two hour trip on the new Seattle Donut Boats. First thing to know- there is no donuts. The boat is shaped like a donut and you all sit around a table. There is a small electric motor that drives the boat and is both quiet and slow. LOL It took us around 1/2 hr. to get from South Lake Union to the Gasworks Park. We were passed by Kayakers, Paddle Boarders and all sorts of boats. Many took pictures of us in our cute Donut.

Fortunately we picked a great day and it was not too hot with a slight overcast. They do have an umbrella over you which you can take down - it comes down easy - hand crank on bar holding it up.

We brought Cheese and Meat with Cupcakes for dessert - to enjoy as we leisurely (very leisurely) cruised the lake enjoying the sites. It is a great way to get up close to the famous house boats, watching Seattle's skyline including the Space Needle and relax.

I would recommend it for a nice relaxing day on the lake - but unless you are having a party, I would probably choose the...

Overall this way a fun experience but there were some pitfalls. We did the hour at sunset and it took us about 20 minutes to get a handle to drive the boat out to somewhere we were not in the way of all the river traffic. The boat moves very slowly and I would recommend a 2 hour rental so you can enjoy yourself. The umbrella was half broken and was flopping around and hitting people in the head and face. Also, you couldn't open the umbrella without it completely blocking the table, so if you are set up with things on the table they needed to be completely cleared so you can fight with to get this thing up and open. Its a cute experience that was...