My husband and I had The Cabin cater our off-site wedding this October and to say it was a little precarious would be generous.
To start, communication was all over the board & the customer portal is to not fully efficient. We live in the Valley and were getting married in Sedona, so property visits to our venue were minimal due to free time and getting up to the mountains only on the weekends. We expressed in being interested in a tasting, but when trying to schedule it never happened. So, in trying to make things work, my mom and I went and dined in their restaurant - their sister company (The Cowboy Club). Following the tasting from that weekend, I was randomly contacted at 7pm on Tuesday by the owner frazzled that we were coming to do a tasting right then and there in the middle of the week... to my confusion I was shocked and unsure of where this was coming from. She expressed some personal things going on and from the background noise it seemed like she did have a lot going on, but as a paying customer it has me question the reliability. This was alarming to say the least, but this also speaks to how difficult the communication was with The Cabin and their portal.
Fast forward to a 6-8 weeks out, and while I understand this is the busy season, and having a bride check in with their vendors may be cumbersome (timeline, confirming our selections were booked... you know, the basics..), I found it unsettling that the contract was not signed by The Cabin until short time before our wedding.. To note, we had already given our deposit and signed our side of the contract months before.
The night of our wedding, The Cabin let us know that they would be there about 2 hours before the time of event, our event starting at 4pm, and food service from 4:40-7:40pm... the caterer did not arrive until 3:55pm right before our ceremony started and did not speak a word to anyone for the lack of communication leading up to his arrival. Not even an apology...
The food - the food was lackluster and not worth the amount of money this company charges for their food service. If you are planning to have them cater your event and it is going to be located somewhere outside of their own event space, I would highly recommend you look somewhere else. With booking with The Cabin you will receive spotty communication, only hear about how busy they are, lack of empathy for your concerns and feeling like you are just another random bride & groom.
It is really unfortunate that I had to write this review, but I wanted to help anyone who is thinking of booking The Cabin for their wedding to know what they may be getting...
Read moreWe traveled all the way from Wisconsin to have our wedding at this amazing venue, and it was everything we could have dreamed of and more! From the start, Lauren was an absolute joy to work with. She communicated with us so well, answered every question, and went above and beyond to make sure our small reception of 22 people was perfect.
She let us mix and match meals from their menu to suit our tastes, and the food was incredible. Everyone left full and is still raving about it! The crème brûlée was especially a hit. Lauren also took care of all the details, like setting up the guest book items we brought and even using their own holders and platforms to make everything look even prettier. She walked us through linens, dining ware, and even menus, which they create for you.
The venue itself is gorgeous and perfect for an intimate gathering like ours. They recommended Ryan Biter to sing during dinner, and wow, he was fantastic and talented! If you’re considering a live singer, book him. He was incredible and added such a special touch to the evening. Thank you Lauren for that recommendation. If you are planing to use a playlist, they will also let you connect your phone to Bluetooth for your playlist!
The staff were amazing from start to finish. The bartenders, owners, chef, and servers all made us feel so cared for. They even let us visit the venue a few months prior when we were in town where we met Lauren and ate at the Cowboy Club. We also went the night before to make sure everything was perfect for our day. After the party ended, they let my husband and me stay behind to finish our glass of wine and soak in the moment before walking to our hotel across the street.
If you’re considering booking this venue, do it! They will take care of you in every way. Thank you to everyone at The Cabin for making our special day so magical. We’ll cherish these memories forever! We will be back for an...
Read moreAbsolutely amazing experience! We used the cabin for our wedding reception. We planned it as a destination wedding and were unable to make the time to come see the venue in person so we really did not know what to expect. This venue did not disappoint. Booking was easy and very user friendly, Lauren was available for all questions and offered plenty of guidance throughout the process and was very accommodating with any arrangements we needed. The venue offers its own services for silk florals, linens, plates, etc. they do an absolute fantastic job making your event beautiful and special while remaining affordable. The catering choices are to die for and the drinks are phenomenal. We enjoyed spending our time with you, thank you so much for making our special...
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