89Agave Cantina — Restaurant in Sedona

Terrible experience. Atmosphere was great. Live music that wasn't too loud, nice ambiance.

Service was nearly nonexistent. We had a large table with automatic gratuity and we were treated like it. The server was a nice guy but completely unattentive. He didn't remove a single empty dish and only took empty drink glasses when I physically handed them to him. It took 3 tries to get my wife's order right and two other guests had ingredients missing. We waited 20 minutes after we'd completed our meals to be checked on at all. He wouldn't split our check ahead of time so we had to go through item by item and tell him how to divide it, adding another 20 min to trying to leave after we were long finished.

Value wasn't great and they nickle-and-diming was so absurd it was laughable. Who charges an extra $1 for cilantro on MEXICAN TACOS??? $2 for onions. $2 for tomatoes. All on tacos... we weren't asking for lobster or truffles on the tacos...we were asking for typical taco ingredients.

My steak tacos were so greasy it soaked through the tortilla and there were actual puddles of grease under the steak. The steak was so salty I couldn't finish it. I should mention that everyone else was basically satisfied (once everything was made right).

The $14 churros gets you 2 churros cut in half with dip. Ours were rock hard and looked supermarket bought. The dip had a bit of cilantro in it when it was delivered to us. I sent this dish back. The manager took it off and gave us a 10% discount on the check but didn't apologize or seem like he cared at all. He just took the dish and said "ok I'll take it off".

All told, we will definitely not be coming back. It's a tourist trap and they gouge you. Not worth the...

FOOD POISONING! Myself and 5 others drove into Sedona at the start of a 4 day weekend to celebrate a birthday in our group. Stopped in at 89Agave for dinner and drinks and had a great time. The food was eh but the drinks were good and our waitress was welcoming. Fast forward to the middle of the night, and two of the people in our group started throwing up and experiencing diarrhea. Unfortunately, because of their food poisoning, they weren't able to participate in the hikes and day trips we had planned for the weekend. I called the restaurant and spoke to Nicholas, the manager. He seemed to be indifferent to the situation, but at least he took my information and informed me that an insurance company was going to be in contact and that he was going to refund our tickets. Fast forward again a couple of days, and still no refund. I called the restaurant to ask for an update and was informed the situation was out of their control and that I needed to work with the insurance company. The female manager (forgot her name) insinuated we had probably gotten food poisoning from another restaurant. Angered by this response, I asked to speak to the general manager (also forgot her name). She (the GM) was at least very reasonable and calm. She handled the situation much better, but the bottom line was that they can't/won't refund a bill because it's a corporate policy of theirs. We paid for mediocre food that got some of us sick and started off our trip on the wrong foot. Policy or no policy we can't help but feel wronged. My rating for 89Agave is: DEFINITELY...

Fathers day Sad story - I pushed my family to go to this restaurant and got burned bad :( I loved this place, I would rant and rave about 89 Agave to everyone. Occasionally even day dream about the delicious margaritas and nachos! But that all changed this past Father's day.

My dad, brother, niece, and myself all walked in and found only 2 other tables filled. Thinking this is perfect, empty place so we are gonna get great service! Little did we know it would be the exact opposite.

Walked in and got a table right away, took a bit for the waiter to come over. Maybe 3min or so, gave us time to pick out margaritas and an app. When the waiter came he took our order then left. In the meantime another table comes in with more people than us. They get sat right away and different waiter goes up immediately and takes their drink order. I don't think much of anything except we go there just in time.

8min later we still don't have drinks(not even soda) and I look and the other table that came in after us just got their 6 margaritas and sodas...

Our waiter no where to be seen. Family and I decide that it's unacceptable service when there are only 3 other tables filled, tons of other staff goofing around, and bartender watching TV. We decided to leave, manager tried to come over and get us to stay by him offering to make the drinks for us. But the damage had already been done, my father was upset about this poor experience and we were not going to risk another issue happening.

Very sad to see such an amazing place go bad. Sadly won't be...