The Castle Jewelry and Pawn of Cincinnati — Attraction in Sharonville

My Fiance and I were looking to lay away our wedding rings. I picked out a ring decided to get it . Then I saw another ring that I liked better so I decided to get that one. Christina did the paper work and put the ring I chose in an envelope to put in layaway. Over time my fiance paid for the ring and brought it home. He said that she waived the amount he was going to pay to get the ring out. I asked why but oh well right? I opened the box and it WAS NOT the ring that I chose and saw her put in that envelope, it was the first ring that I had chosen. When asked about it she act like she didn't know how that happened? How would anyone else know I had looked at that first ring before but her? My fiance asked me to try to choose another ring. I guess we may not have been able to get a full refund by it being way past the layaway time I guess. I don't know. So I ended up with a ring that I was not totally happy with. It took a lot for me not to snatch her low down lying behind right there in that store. I would not advise anyone to shop with The Castle. If this how you treat people giving you their business then you don't need them. I believe I was treated terribly and I get pissed every time I think about Christina trying to play me like I'm stupid, like I don't know what ring I picked out. We went to another jeweler and got impeccable service and a piece jewelry that I'm happy with .May have cost a little more money but it was worth it. The Castle can...

Ok i took my watch (gold diesel) watch in and I walked in and asked if I could pawn my watch and what I could get for it. He told me that they do not take inexpensive watches only Rolex’s. Cough cough if any one knows anything about watches Rolex is not as expensive depending on the ones you get. But the guy was about 15-20 feet away from me Give or take don’t want to over exaggerate. He was very rude and asked me to walk out. I felt like I was being discriminated because of my ethnicity. He didn’t even come close to or even enough to see the item I had in my possession. It was passed down from my father. I just wanted and needed to know the value of it, just started a new job and i need money to feed my 6 year old child since I am in between changing jobs. I respect the lady that tried to help me she apologized for the way the man acted towards me as a customer....

I purchased a ring and had it resized - It was done poorly. They stretched the shank out so much it was razor thin. When I called about it, I was told that I'd have to talk to the manager and explain why I didn't notice when I picked it up 2 days prior.... It's none of your business... I can't see the bottom if it's in a box for 2 days can I? In either case, the ring was real and the Ladies behind the counter are extremely helpful. True to other reviews, the men are unpleasant to be around and talk to. The condescending attitude is what steered me towards another jewler to fix this atrocity for a premium.... which I would have gladly paid to not waste 4...