Sister Bay Bowl — Attraction in Sister Bay

This restaurant was incredibly disappointing. I ordered the famous surf and turf and selected the sirloin steak medium rare and the perch with their famous hash brown potatoes, the waitress noted that it was excellent choice. We had high expectations because of the reputation this place supposedly has and that the food carries premium prices. When the food arrived the steak didn't look right and it turned out be raw in the middle. We called the waitress over and she said she didn't like how it looked off the bat either so she apologized and took it. I was left to eat the side of hash browns which were drenched in oil and the perch which turned out to be decent. The waitress came back probably 5 minutes later and dropped the steak which was now a burnt hockey puck. I couldn't even eat it so I waited for the rest of the table to finish so we could leave. Obviously accidents happen but I've never had a situation like this at a restaurant ever. When the waitress brought the bill I told her about the steak and she said she' would "take money off" which obviously any person would expect in this circumstance considering my dinner was ruined. She came back with the bill and she only took off 25% off my $32 dish which doesn't make any sense. First off, I've heard of restaurants taking entire meals off the bill for a fraction of the problems we had just experienced. Second, this was a SURF and TURF, if the TURF portion of the meal is inedible the minimum discount would be 50%. We left feeling disappointed and scammed. On top of things, looking at other reviews it doesn't seem like the owners care about situations like this so I wouldn't recommend this...

My family and I have been coming here to bowl for decades and unfortunately today we had our first less than stellar experience. In no way do I put this on the staff - they were just simply overwhelmed. We arrived at 4:18 for a single game of bowling and had to wait over an hour to get a lane. This is totally not a problem but was unexpected as this has never been the case. I understand that in recent years Door County has grown in popularity and with it being a rainy day, we figured SBB would be busy - just not like this. Once we did finally get a lane, the bowling was going great until around frame 7 when a pin got stuck and we couldn’t continue to bowl until a staff member came to reset the lane. The line to talk to the bartender took 20 minutes and then another 5 to get the lane working again. We continued to bowl and then before we could finish (We were in the middle of Frame 9) the lights to our lane were shut off and another group came over to say the staff told them our time was up and the lane was now theirs. I then went to pay for my cheese curds and drinks and was charged for 1.5 hours of bowling - even though the extra time was due to the pin being stuck - and the bowling was already charged to another members credit card. Since the place was so packed I decided not to argue and just paid the entire bill and left. A very unfortunate experience and if anyone from Management reads this I want to make it clear that the staff was great but just severely...

Very disappointed with Jared the bartender’s attitude…..had the worst Old Fashion I ever had ….. it was a glass of cherry flavored sugary syrup over a glass of ice…… had it made with Makers Mark…..I think….. no trace of the spirit whatsoever……. When I mentioned it to him he said it is what it is because he got called into work on his day off….. we got there at 10 to 4 said we couldn’t order dinner until 5…….. It pays to know the bartender….. two guys came in around 410 ordered a pizza and were eating by 430…..? When I questioned him he said well you didn’t tell me you wanted pizza……???? Waited 30 minutes for a chicken sandwich and a salad….another friend of his came in and ordered and was eating in less than 15 minutes…..I also asked him why I was the only person at the bar that he asked for a credit card…… he response was well I don’t know you……. We sat by the bar and had a constant disturbance of FRIIT FLIES buzzing over our drinks and food….. when I told Jared about that he reached out caught one and threw it on the bar and said … hey it’s free protein…..it sounds like we need to call the health department to make a visit to Sister Bay Bowl ….. if the bar is that mismanaged ….. imagine what the kitchen looks like…..you had us then...