So this might get ugly...

Negative - I'll start at the beginning since I might as well point out everything. I booked my room two weeks in advance with a king bed. Later that weekend, our nephew decided he wanted to go with us and I called to switch to 2 queens (and request a tub, which I'll get to later). The hotel had no record of my reservation even though I had a confirmation email and number. Called IHG and they squared everything away for me, but if I hadn't called, I would've showed up with nowhere to stay.

Positive (with a negative) - Front desk lady at check-in was very nice and joked around with me. She didn't acknowledge my IHG membership (no big deal to me, but I'm listing everything), but did offer me the 500 bonus points or drink/snack. Gentleman I dealt with about 30 minutes later after finding an issue in the room was also very nice, took down my concerns, said a manager would be in at 1pm Saturday and I should be contacted (which I wasn't and I didn't reach out to him because I was "over" it and too frustrated at this point). So good and bad with staff.

Negative - One thing I always request (call ahead of time) is that our room have a bathtub. Some hotels only have showers, but this one assured me that all queen rooms have a bathtub, great. Get to the room and the first thing I check is that there was in fact a bathtub. BUUUUUUUT, it had no stopper. I immediately tried to call the front desk, but the phone didn't work. I couldn't call out or contact the front desk. In fact, there were no labels stating what extension was who. My brother in law also stayed at this hotel with us and he told me his phone didn't work either (just FYI). So I go to the front desk and speak to gentleman (as I stated earlier) and let him know about the drain issue. Here's the problem, my wife had brain surgery several years ago and it's just easier for her to take baths because of her sometimes unbalanced equilibrium. Falling in the shower is no good. Well after calling two managers (which it was about midnight at this point), no one knew where an extra stopper was. Apparently there was no one in maintenance and no one available to look in an unused room. So needless to say, I was pretty upset to request a tub, be assured I had one, then not be able to use it over something so silly. Seriously, how do you not have a stopper in every tub?

More negatives with the tub - I get the bright idea that I'll use a wash cloth to clog the drain so my wife can take a bath. Brilliant, it works. But only for a second because we discover that while using the tub the shower head doesn't just drip, but has a nice little stream flowing from it even though the shower wasn't engaged. So basically my wife took hot baths with a cold small stream hitting her from the shower head. Pretty awesome.

Even more negatives, hooray - The room was average at the very best. The walls were all banged up and need some painting and patching. The toilet paper roll holder in the bathroom was loose and barely held to the wall. The TV was damaged due to a "line" that ran through the middle of it. Even though it worked, it was annoying seeing that line. One of the lamps was damaged and is a fire hazard. The base was broken to the shade and was leaning on the bulb. Let that warm up a bit and I guess we could've seen if the fire alarm was working. The dresser drawer in front of one of the beds is possessed and the top drawer will not stay closed. Try to close it and it slowly opens back up. We basically had to dodge it every time someone walked by it. The bathroom sink was in the bedroom not in the bathroom (just thought was weird and 30 years outdated). And lastly, the beds were so uncomfortable. I personally have never tossed and turned so much. I was a zombie the next day. In the 12ish years of staying with IHG hotels, I never seen a room like this. Have they all been top notch, no. But this one was on another level.

Last negative and someone should look at this - The elevator doors are going to hurt someone. When the doors close, there are no safety defaults. If you attempt to hold a door open, it still closes and doesn't bounce back (like every single other elevator door I've used in my life). I barely had enough time to get my luggage rack cart in the elevator and when I hit the button inside the elevator to have the door open back up and it didn't. Instead it opened back a couple of inches and then went back to closing (which ended up hitting my wife and luckily didn't cause anything more than a bruised elbow). Seriously, I can't be the first to notice this issue (and I know I'm not because other guests discussed it with me randomly the next day). Lawsuit just waiting to happen.

No Positive or Negative - The breakfast was your typical IHG breakfast. Some eggs, bacon/sausage, cereal, pancake machine, cinnamon rolls and other stuff. I will say the biscuits on Saturday were actually VERY good. Sadly, no biscuits on Sundays. So absolutely nothing with the breakfast and I always give the breakfast 3 stars.

So all in all, obviously my stay wasn't close to being good. I think IHG would be disappointed that this hotel is attached to their brand. This could've just been a budget motel for $59.99 a night. Maybe if a manager contacted me about the stopper, things could've went smoother. But honestly I don't see how that would be possible with all the issues my room had.