uBreakiFix - Phone and Computer Repair — Attraction in Temecula

I spoke with Kevin to inquire about replacing the speaker for my Samsung S20 Ultra cell phone. I was told the part would be in within 3 business days. After a week had passed I called in and spoke with Evan and was told that Kevin was wrong that the speaker could not be ordered since the phone was so new. At this point I was frustrated but understood that they were at the mercy of Samsung making the part available. Evan suggested that I try back in a month to see if he was able to get the speaker then. Since I use the phone for business and can't be without it I decided take Evan's advice.

After confirming that the part was available with Evan I decided to have them fix the phone. So last week I went into the store and Evan was there. Upon looking at my phone he immediately told me that I needed to have the back glass changed and it would cost $120! I told him that the glass wasn't cracked and removed the protective screen cover from the glass revealing the UNCRACKED glass. I then told him that the speaker was damaged so he called the phone from their office phone. He quickly decided that there was nothing wrong with the speaker and told me he couldn't fix the phone. I tried to show him the problem but he would not listen and very abruptly stated that Samsung was the only place that could fix my phone!

This was when I asked him if I could speak to the owner or a manager. He immediately asked me to leave and refused to allow me to speak with the manager or owner. He threatened to call the police if I didn't leave and was very rude about it. I told him to either call the police or call the owner but I wasn't leaving without speaking to someone about how he so poorly treated customers. After he realized I wasn't leaving he called the owner Kevin. Just like I thought Kevin was very interested in talking to me about the repair and the way Evan had treated me.

While I was on the phone with Kevin his cell phone dropped. I asked Evan to please call him back and again her refused and threatened to call the police. So I got a card from him with the owners name and his name on it. As I walked out Evan locked the door behind me as if I was some sort of criminal. Never did I lose control, never did I raise my voice to him, there was absolutely nothing about how I carried myself that would justify his actions.

I sat outside in my truck considering how I wanted to handle the situation. Within a couple of minutes their service truck parked next to me. I asked the driver if he knew Samsung phones and if he might be able to help me. This employee was friendly and was answering my questions until Evan opened the front door and yelled at me to "Stop Harassing" his employees. I apologized to the employee and thanked him for his help thus far. It was his comment that the owner was probably at the Downtown location that helped me get in touch with Kevin again. I called the Downtown location and left a message for Kevin.

Kevin called me the following day to discuss what had transpired. He apologized for Evan's actions and offered to resolve the situation. I was a bit reluctant but since hw as the owner I decided to give them another shot So we setup an appointment for Monday at 11am when he would be in. He asked me to call the shop to ensure he was there but unless some unforeseen emergency came up he would be there for me. At 11am I called and the call went to voicemail. At 11:15 I called and the call went to voicemail. I can only assume that nobody was there and have decided to take my business directly to Samsung.

Again, Kevin the owner has my phone number and could've called to follow up but chose not to. After all if you owned a business and knew of a customer who wasn't satisfied with your services doesn't it make sense to ensure you handle it? Evan has absolutely zero customer service skills and should never work with the public. I NEVER suggest doing business with this company. I encourage all to find another local repair facility or send your devices back to the manufacture...

Took my Samsung phone in to have the screen repaired on my own dime. Was kind of a bit higher price than I was expecting but no big deal. Even though they told me they had the part, the called me at 2pm to tell me they didn't. They had a front glass with a different colored frame. This is a spare working phone so I told them no problem put it on but I still needed to pick it up at 3pm. I get there at 315 and the phone is done, the quality of the job looks great but they can't give me my phone because the Samsung servers are down and they can't test my phone. Again, this isn't insurance work. If there's a problem with the phone I'll bring it back. No they won't give me my phone. Then the young lady helping me goes through several stages of histrionics claiming I was yelling at her, telling me that she was refusing me service (to which I replied great I'll take it else) and the cherry on top, asking another customer in the shop "am I wrong?" This poor guy looked like he wanted nothing to do with this and frankly I don't blame him one bit. Who does that? I can tell you this right now, that guy was my age and we chatted when I was in earlier. I think if she pressed that guy for a reply, he's siding with me almost 100%. I guess there's another cherry on top, they swapped the screen back on my phone in literally 8 minutes and then sent another guy out that I never spoke with once to return my phone to me and mad dog me while I stood up to leave. Some teenager. Sir, I've been to war.

Update: I took my phone over to the repair place inside of Walmart. The young guy there fixed my phone in 45 minutes, while I watched him, for $175 plus tax. And while he was fixing it, he pointed out 3 different screws that these guy stripped that he had to grind down to remove. Alls well that ends well. I got my phone fixed and saved $85 even with me giving...

I recently had an unfortunate experience with uBreakiFix. I dropped off my laptop on a Saturday for a screen replacement after confirming the process over the phone beforehand. Upon arrival, I was informed that the necessary part would need to be ordered and assured it would arrive by Monday, with a pickup date scheduled for Wednesday.

Unfortunately, Wednesday came and went without any communication from them. Concerned, I called Wednesday afternoon only to discover that the wrong part had been ordered, extending the repair time to a total of 13 days from the initial drop-off. There was no discount offered nor an apology for their mistake, leaving me without my essential work tool for nearly two weeks. As someone who relies heavily on my computer for work, this was exceptionally frustrating.

To make matters worse, on the day I was finally able to pick up my laptop, I received no notification from them. I had to call myself to confirm its readiness. This lack of proactive communication further underscored their disregard for customer convenience.

In hindsight, had I known the repair would take this long and involve such delays, I would have opted for a different location. The inconvenience caused by office mishandling of my repair process was significant and disrupted my work routine unnecessarily.

In conclusion, I will not be recommending this repair office based on my experience. Their lack of consideration for the client's time and their failure to rectify their own mistakes in a timely manner are disappointing. Potential customers should be aware of these shortcomings before entrusting their devices to this...