AMC Palisades 21 — Attraction in Town of Clarkstown

WARNING! DON’T BUY GIFT CARDS FOR THIS THEATRE I drove out of state from Connecticut specifically to use this Gift Card that had been given to our family earlier this year as a gift. It turned out there are no AMC theaters in CT so I was forced to drive quite far (hour long) plus gas and Tappan Zee Toll in order to use this card. At the box office I was informed that this card had been deactivated. That the serial number started out with the same numbers of a group that had been deactivated and that I would have to call the number and work out this problem myself. This was told to me by the supervisor at the Guest Services desk. I dialed the number but asked him to talk to the representative. (The fact that I had to resolve the problem myself was just the start of the annoyance of this total mess) The supervisor was very polite and patient and admitted how unfair this was to me. He then talked to the representative. Eventually she said she’d have to transfer us to someone higher up to resolve this. (Clock is ticking on and on now) This new person eventually came on and said we’d have to call the number that we originally called. Finally got to the original level representative and was told they could not help us now but that they could e-mail me a new card in 10 days or so. TOTALLY UNACCEPTABLE! By now I’d wasted 45 minutes with this nonsense. I had been more than patient up to now but this was enough. I demanded that they honor their responsibility and get me a ticket. I also demanded to talk to the manager. This was a person named Patt. Instead of taking responsibility for AMC’s mistake he quickly and uncaringly said there was nothing he could or would do. When I mentioned that he could just push a button and issue a ticket and resolve AMC’s blunder, he stated that he knew this but would not. He stated he’d refused this to many other people and wasn’t about to make an exception for me. Basically saying “TOUGH LUCK PAL”. After being patient for the first 45 minutes I had had enough. I angrily told him I’d be reporting this to the Better Business Bureau and posting my experiences online to warn others how AMC treats customers and not to ever purchase gift cards to which he smirked “fine go ahead”. This manager should study how to deal with customers from his supervisor under him who is ten times the leader that he is. It states on the gift card that to make a purchase just present it to the box office. Seems like what they did is a corrupt and unethical business practice and that it’s also illegal. I’m demanding a refund in cash or check and would never take a chance driving across the street much less the next state to use another gift card on the hopes that maybe...

AMC Palisades 21 Is the absolute WORST possible franchise location you could attend! I’ve unfortunately come to this theater many times because it’s the most convenient near me but, every time we visit there’s always an issue resulting in us not wanting to come back! Today was our final BREAKING-POINT, we are extremely exasperated and dissatisfied from our overall experience. After purchasing tickets at the counter and arriving at the designated theatre number things took a turn for the bad. An hour into the movie there was constant chatter and laughing from a few rows below. Fellow movie goers were also upset and politely asked the group to quiet down. The conversations were everlasting taking up almost the ENTIRE film! Once the movie ended, an argument broke out in the theatre resulting in foul language and threats for both parties. We couldn’t enjoy our perfectly good movie in which we went to speak with customer service. At the customer service desk I expressed our not so good experience from watching the film. The so called manager, Chris was extremely RUDE and OBNOXIOUS. He demanded that we left the movie sooner and therefore there was no way for compensation of any kind! On top of it all he denied to give us an apology due to our fault and lack of communication. After going back and forth about what had happened, we ended up walking away with the corporate number. About 5 feet away from the counter, Chris raised his tone stating “next time you mumble sh*t under your breath, say it to my face!” We were in utter SHOCK and disbelief! We walked back to the counter demanding him to apologize but instead he’d rather snicker with his former coworker which didn’t give me his name. NEVER have I ever seen such unprofessional and uncharismatic staff members! (Note this hasn’t been our only foul experience with staff here before) It pains me to close down my AMC Stubs Member account but we’ve had enough! Coming to this location for over 7+ years we finally decided to not choose AMC theatres no more.

(10/15/21) We had a group of four to see the new Halloween Kills movie. Unfortunately we had a rude encounter with the staff at the entrance. As we showed our tickets for the 9:15pm showtime, Ciaara immediately raised her voice demanding us for our ID’s. When informing her that only one in our party had one, she denied us entry. Ciaara had an excessive tone while rolling her eyes and even exclaiming that she couldn’t deal with us and moved on with a new group. We asked to speak with the supervisor in which she ignored our request. There was no need to handle the situation the way she did, without even an apology. We all ended up getting a refund after driving 30+ minutes to see...

Went to see “The Mule” today at 11:00. At first everything was very nice. Staff, ticket purchases and the rest. After 22 minutes of advertising, which is crazy, the movie started. Great movie, totally into it, and with about 10 minutes left the screen went blank and the lights came on. The alarm sounded and said we needed to leave the theater for an emergency. I noted the time. We all left without incident. We were outside the theater waiting for further instruction when an employee came out with a bullhorn and said they were waiting on the fire department to show up and give the all clear. While we were waiting one of the employees said that they would not start the movie where it left off, it would start from the beginning, which is crazy, there was 10 minutes left!!!! They then said that we would be given a refund and a credit to see a movie any time within the next 30 days but this couldn’t be done until the Fire Department came and reset the alarm. This was 25 minutes after the alarm sounded and still no Fire Department!!!!! What FD doesn’t respond to a fire alarm at a movie theater in less than 25 minutes!!! We went to go get lunch and by the end of lunch the theater was open. I wanted a refund and a ticket for a new movie, I was then told only one of those were going to be honored. When I asked for the refund of my money I gave them the receipt of the credit card transaction from their kiosk. I was told that I needed the 3 separate tickets that you hand the ticket taker, I only had 2, don’t know where the other one was. I then said again that I have the transaction receipt showing three tickets were paid for and was denied again. I begrudgingly accepted 3 free tickets for the future and left. While leaving I overheard the change of shift employees talking about having ANOTHER fire alarm, must be a common thing. In summary find an other theater. One that has a properly functioning alarm system, one with a FD that shows up, and one that honors their word and takes care of their frustrated customers who invested almost two hours into a movie but were not shown the last...