JCPenney — Attraction in Tukwila

Stopped by JCPenney to pick up a jacket for a wedding. I asked the cashier what the return policy was to guarantee I could get cash back & not store credit. I said that specifically. I was told I had a 2 month return policy & the money would go back onto my card. All the tags on the jacket were loop-fastened, so I didn't need to cut any tags & just took them off the button holes they were wrapped around. Turns out I didn't need the jacket for the wedding, as the other groomsmen were unable to get theirs, & went back the day after to return it. The old white woman (Elisa? Emily?) behind the return counter was incredibly rude. I presented the jacket & receipt & she commented that the tags were taken off & couldn't be returned. I told her all the tags were still in the bag & that I would put them all back on myself since I didn't need to cut them off, but she wasn't interested in hearing "a story", deciding that whatever I said was going to be untrue & that I partied in the jacket all weekend. She reiterated that once the tag is removed you cannot return an item & stated that it was common sense to know this. I responded by telling her the person who rang me up did not mention this when I asked them what the return policy was to guarantee cash back, that I just picked it up a couple days ago & reiterated that I didn't wear it outside of putting it on a couple times to check the fit in a mirror. We didn't need jackets for the wedding. This woman said that she would process the return... but only if "I feel like this is morally the right thing to do." What the hell is that? Is this part of your return policy, to ask if the return is morally right? This woman was literally telling me I wore the jacket & was trying to return it & that that was immoral. Apparently she knows what I did better than me. At this point I was done with this lady & gave her an adamant "Yes! I never wore it so I think it's right to return". So this woman STARTED to process the return & then walked away saying she was going to go on break instead... This really happened!!! I tried to buy a jacket & didn't need it & was blown away with how hard it was to return just a couple days later. I was already worried I would only get store credit if I returned an item that was on sale, so I made a point to ask the guy who rang me up what the return policy was. They made no mention of the tags, & neither did the printed out return policy that was on the counter in front of this very rude woman. Maybe I'm partly to blame for not knowing it's "common sense" to know you can't return clothes after cutting off the tag. I didn't know. And I made the point to ask because of that. The reason I put 2 stars & not 1 is because while this old white woman was throwing a fit & walking off to go on "break" in the middle of disrespecting me under the guise of helping, another woman came over & returned my item no questions asked & without issue. I definitely won't be using JCPenney again, & will suggest people use other retailers with more approachable staff who are knowledgeable about the company policy. Easily the worst retail experience in memory, & will be the example I use in the future when describing my worst experience at a store. Her attitude towards me the entire time was absurd & unwarranted. Maybe update your return policy to state the tag part? Is that even true or was that lady just...

I would like to first say that this review is in regards to the service I experienced at jcp in southcenter on July 22nd and is not about the quality of products jcp sells.

I spend on average about $150-$200 a month at jcp. It's where I buy all of my clothes for day to day living and for work. I do the majority of my shopping online as I always receive less than average service when shopping in the store. When shopping online, however, I run the risk of items not fitting and needing to be returned or for not needing to order a lot of items and not reaching the free shipping threshold.

That's what happened to me this week. I ordered three items and had them shipped to the store as I knew I would be in the area and I had a return to do as well. When I arrived to the service desk I was greeted by a woman, probably in her 20s with another gentleman, about the same age, standing next to her. While I was being helped, they engaged in inappropriate conversations - such as how drunk the guy got over the weekend, how hung over he was the next day, etc. The gentleman was African American, 5' 9" and was wearing a travel pillow around his neck.

The woman, associate number 0403 (I can'tell remember her name, though it started with an H), was finally ready to go get my items. She rudely asked me before doing so to show her my id. I say rudely because she literally said "ok, show me your id". I didn't even realize she was speaking to me at first because she was still engaged in her personal conversation.

When she left to retrieve the items, the gentleman started to engage in unprofessional conversations with me. He told me about his eating habits and asked me what my thoughts were on them. Very unprofessional and uncomfortable.

When she returned with the items one was missing. I notified her that one item had arrived Monday and the other two items this morning - as I received an email for each delivery. She said she didn't see it and there was nothing she could do. I asked her if she wouldn't mind to go back to the storage room and look, as she maybe didn't know initially the items arrived seperately. She out right refused. I asked her what she could do to help me then. She said if I could pull up the order number from my email she could locate it in the system (why she couldnt do that from my account or the details from the items she could receive is beyond me. All three items were placed in one order, so if you can locate one delivery in your system you can probably locate the second.) Unfortunately I couldn't get service in the building and when I told her I was struggling to pull up the email her response was "can't find the proof, huh". It was incredibly rude. I wanted to ask for a manager but I knew that the service would probably also be less than satisfactory so why waste my time. I had her refund the order and left very unsatisfied and disgusted at the service received.

I genuinely hope that jcp starts to hold their associates accountable as I'll begin to think twice before shopping...

Well, let me start by saying that I am a 56 year old man. I volunteered to pick up a birthday gift for my friends cousin at our local South center Penney's. The gift was a Bisou Bisou velvet top in a neon green. Sounds easy, right? WRONG! Not being exactly familiar with the woman's department I toured the entire main floor looking for neon green tops. Now; to be fair, I had the Penney's website on my phone with the top that I was after. Couldn't find anything even close! Finally I waited in line at the nearest cashier and asked where to find the elusive top. I was told it should be in the Northeast corner by the entrance. I went back and searched the racks. Not a blessed neon top in sight. I found another employee and was informed that she worked in shoes and didn't know. I finally found a THIRD employee who wasn't sure but actually toured the store with me, without any luck. She finally checked the website and determined it was a "sale" item, so we headed for the sale racks. DO YOU HAVE ANY IDEA HOW MANY ITEMS ARE ON SALE? Most of the store....LOL!! We FINALLY found the top, and even in the right size. Yep, it was on sale for $19.99 from $44.00. The website has it listed for $13.20. When I went to pay, it rang up at $15.49!! I asked about the $13.20 and really didn't get an adequate answer. I paid for the top and, 45 minutes after arriving I was on my way home. Now really; with EVERYTHING seemingly on sale and the staff that doesn't really know where things are OR how to find them and "mystery" pricing!! IS IT ANY WONDER WHY PENNEY'S IS STRUGGLING TO STAY...