Before booking a reservation, I called to see if there was onsite parking. I was reassured by Rachel that there was indeed on-site parking. We chose this specific hotel because it was close to the United Center and because of the parking. When we arrived at the hotel, there was no entrance for our vehicle to circle in to check in and unload, no place to park on the street, and no way to enter the parking ramp. We ended up having to drive around the block several times while waiting for the hotel to answer the phone. When we connected with Rachel to inquire about parking, she said to park in a ramp a couple BLOCKS down from the hotel. I asked about the “on-site parking,” and she said that there are only 20 parking spots available and that they were all full. 20 parking spaces for a 14 floor hotel!!!! Who on earth decided to only provide 20 parking spaces for a hotel in downtown Chicago?? So… we drove to the recommended parking ramp and there were maybe 15 spots in total!!!! And it was an act of God to park a mini-van in there. And it was super fun to lug our suitcases a couple of blocks to the hotel (note the sarcasm.) It didn’t get much better because when we checked in at 4:22pm, our room wasn’t ready. I said, “Isn’t check in time 3pm?” The receptionist said “Yes it is.” and that it would be ready in 30 minutes. He then graciously offered us another room that was clean. We stopped by the 24/7 market pantry to pick up some snacks and water only to find that it was nearly bare… no water bottles available, until the same receptionist went in the back and got us 2 warm bottles. And as far as snacks, there were only chips and candy. No variety and certainly nothing healthy. And what made the 24/7 pantry even more sad, were 2 lonely packages of Advil on the shelf. Other than orientation to the bar, there was no explanation of breakfast times, where the pool/fitness center was, check out time, or even how to work the elevator!! And then the kicker… we asked the bartender Armani to take a picture of the two of us as we were dressed up to attend the Harry Styles concert (a dream for both myself and my 14 year old daughter). Armani was very upset that Styles cancelled the first night of the tour and that he did it “to become more famous.” He used strong, foul language to describe the situation with the cancelled concert and it made us very uncomfortable. In all my years of travel, I have never had a staff member swear in front of me. We were obviously fans of Harry Styles, and the fact that Armani was being very derogatory towards Styles turned us off completely from ever staying at or recommending a Hyatt House ANYWHERE. We can overlook the overpriced room, lack of amenities, menial breakfast (seriously, packaged oatmeal? and scrambled eggs that looked like they had already been chewed???), and housekeeping that knocked on our door to clean when our “do not disturb” sign was clearly on our door. However, the blatant disrespect and obscenities from Armani is unacceptable. He is more focused on his personal modeling career than providing outstanding service. Do better. Take a lesson from Harry: TREAT PEOPLE WITH KINDNESS.