Enjoy del Mar — Hotel in Viña del Mar

This hotel is something of a blast from the past, in both good and bad ways. The room was large and spacious, as was the bathroom. There was a nice sofa for reading, and lots of lights for making the room bright at night. There was even a phone in water closet, a throwback from the 1990’s. I enjoyed having a balcony facing the ocean, although there was no chair on this balcony, which struck me as a missed opportunity for a waterfront hotel like this. Through no fault of the hotel itself, the street across from the hotel had a large number of street vendors and musicians, many of whom played music through loudspeakers. While I wanted nothing more than to listen to the soothing sound of ocean waves from my balcony, this was often drowned out by the annoying sound of loud pop music, in particular a ferris wheel across from my room that blasted music much of the day. The noise went well past 11 pm and definitely detracted from my experience of the hotel. On the plus side, the staff was very friendly and helpful, although not a lot of English was spoken here. A shout-out to Eduardo for help with a room problem. Also, the restaurant served a great breakfast (included in the room price) and had a buffet dinner in the evening for about US$20. ||A few features really showed the datedness of the hotel and created inconvenience. The main one was that there was no accessible plug at the work desk. For me to plug in my laptop, I had to get down on my hands and knees and connect the computer to an outlet BEHIND the desk. Every time I wanted to charge my phone, I had to get down on my knees again and switch the connection from laptop to phone, and then back again. This is not acceptable in 2024. Also, the outlets here had a different pin configuration than the one in Santiago. It was a different 2-pin than the standard 2-pin. Luckily, the hotel had an adapter that I could use during my stay. The other thing that I found very complicated was the zillion light switches. Between the main room and the bathroom, I counted 29 different switches! I never had a clue what I was doing and had to always flip multiple switches in order to get any individual light to go on or off. It was quite chaotic. Again, a very dated feature...

Lady at spa was very rude at massage. She would not stop talking instead of starting the massage, and after me telling her of my sensitive spots, that she asked to know, she rubbed very hard on them giving me intense pain. Weird lady. Complained and no one cared or did anything. In this place, they only want your money and the pretense of being something it is not. Avoid at all cost. Lockers at bathroom have locks almost broken, very bad condition. If you ask front desk for a different locker than they gave you (example not bottom), they have a rude attitude. All those fake smiles fade when you need to talk to a human being and not the robots there. I expect one of those standard fake hotel responses here also, like we appreciate your comments and bla bla, but won't do anything about it. Dressing room with cups people leave and towels on floor and chairs. Looks dirty. Bathroom lock didn't work and other guests taking over sinks or chairs with all their stuff, with no...

We used to visit the hotel quite frequently in the past ... and it was great ... these days, we can see the infrastructure being the same .. but quality of service has deteriorated ... and food quality has gone substantially down ... we can note the "cost control" measures taking its toll on the service to passengers ...||||Staff is not as friendly as before ... you can noted they are not "enjoying" its work ... this is more common in the breakfast... ||||Regarding the food, the breakfast is not "bad" but nothing as compared to some couple of years ago ... you are asked to pay extra for omelettes and for good coffee ... eventhough the price of the room is not precisely cheap (if you pay for it as we did and not getting any discount as you can guess you get going to spend money at the casino).||||It's highly unlikely we are coming back considering the availability of hotels in the...