Harrachovsky Palace — Hotel in Prague

The location is what we love about this apartment -- at the heart of Prague, stone-throw distance to everything. However, other than this we don't have anything else to add to give them higher than poor rating. In our booking, it states that the check in starts at 3pm. We arrived at the property around 4pm. The door is closed and nobody is at the reception. I have sent them email, while we kept on ringing the bell. We were outside with our luggages, tired from our 7-hour trains travel with 2 impatient kids. It was raining and it was getting really cold. As I don't have any other option, we kept on ringing the bell and occassionally knocking the door. Finally after 20 minutes, a lady opened the door but she is not working for the property. She is working on the adjacent coffeeshop. We were at least inside to sit even at the stairs and will not feel much cold especially the kids. There is only one chair at the reception so my kids just settled to sit by the stairs. I called the number posted at the reception. I was informed they will be there in half an hour. My kids are becoming cranky at that time and getting hungry but we have no choice but wait as we have our luggages (for a family of 5!) with us that we cannot carry along. |A lady came after 26minutes, finally! She brought us to our apartment. The apartment is neat and clean. 2 BR, 1 T&B with a tub but no shower head and no shower curtain. We were tired and hungry so we immediately went down to look for a place to have dinner. We spend some time in the Christmas market which is just walking distance from the property. When we turned back, we found out that the apartment heater is not working. |Let me reiterate this time that they have no receptionist! They have provided number to call. Separate for daytime and nighttime. Since it's late, I called the hotline. They were quick to answer and accommodated our request. I must say their customer service is excellent but delivery is poor. The customer service said he would come in half an hour or come back to me for resolution. Nobody came! I have 2 young kids whom I had to send to sleep on thermal clothes to combat the 2 degrees Celsius temperature (very uncomfortable!). I continuously called them until midnight but nobody picked up. As soon as we woke up, I called them to complain. They sent someone who checked and said it should work fine. We immediately left to roam around the city. We came back in the night to find out the heater ain't working still. I called them again but no response this time. I sent them email, no response! Instead I received auto generated email thanking us for choosing the property. I did not bother calling in the morning anyway we are leaving.|The management of this property should seriously consider posting receptionist just like any other properties in cities boasting their tourism. Waiting for almost an hour outside the property with tired kids while it's raining and having to brave 1-3 degreesC cold is totally unacceptable. Moreso having to spend 2 nights without heater in Prague winter.|When booking this property, be sure to read all the relative reviews to avoid...

Webpage is beautiful, location is perfect, everything was clean, apartment is well equiped.||||However, there are few things which made me feel bad. They have several automatic emails and SMS before your arrival. I just think they don't really work.||||Let me share my experience. They asked me about my arrival time by email – I replied to them that I'll arrive at 20:00.||||In few minutes, I received SMS, where they asked me about my arrival time – I replied that I will arrive around 20:00. Again.||||At 17:00 someone called me and asked me about my expected arrival time, I told him that I will arrive at 20:00.||||I arrived there at 20:00 and nobody was there. I called them at 20:10 on 3 different numbers and noone answered. I managed to call them at 20:15 and they told me that they didn't know when I will arrive and they will come in few minutes. They arrived around 20:30. It was really cold outside.||||After that, receptionist was not sure where my apartment is, so we were looking for it around the building. I managed to get into apartment after one hour after my arrival. It was quite horrible check-in.||||There was also quite cold in the room at night.||||If they fix these problems, it would be great...

Don't be fooled by this place. There is no air conditioning, no washing machine and despite reviews on booking.com saying that construction has been going on since beginning of July they'll tell you that it only started 2 day's ago.|Be warned that the beds are 2 singles pushed together.|When we first arrived in the arvo despite telling them when we'd be arriving the cleaner was in our room and very rude when confronted about lack of amenities stated. The tea towel and bath mat was dirty too.|It's a shame as I'd they'd not blatantly lied they'd have got a great review as the place is done up well.|Unfortunately we had to keep windows and curtains closed as workers stare right in. Be prepared to buy your own fan.|Deposit of 100eud is also only refunded when questioned over a...