Hotel La Fenice — Hotel in Prague

I stayed at La Fenice Hotel 1 night. The room was pleasant and extremally clean, breakfast was ok, but a hotel is not only facilities, but also customer service! I have never been treated that way in any kind of hotel, hostel or other type of accommodation! To make long story short: in this hotel, except from the reception lady, work only Russians, who do not speak neither English nor Czech – so for foreigners it is problematic to communicate. I know Russian a little bit, but I am not a fluent speaker, nevertheless it didn’t help me, but in contrary it made my position worse because I understood what they were saying. Before our room was ready we came to the hotel to leave our baggage and to change our clothes after 10 hours travel. The reception lady directed us to the toilet and didn’t have anything against that. When we came in the toilet and turned the lights on there was a complete blackout in the toilet (quite common situation in Prague). I went out to look for someone from the staff, but there was no one around. We decided to do our business as fast as possible using a telephone torch. Suddenly the lady from the staff came into the toilet and started to accuse us that we broke the lights and we are some strangers using their bathroom. I started to explain everything in English, but of course it didn’t help because they did not understood me. The lady went for a support and all of sudden there were 2 Russians yelling at us, so I started to communicate in Russian as clearly as I could. They explained to me (in not civilized way) that if my room was not ready yet, I am not a guest of the hotel and I should leave the bathroom. I told them that I won’t leave the bathroom until I wash my teeth, so the ladies decided to go for a support of another, third Russian lady. Everything ended up that I was not entitled to wash my teeth, what I was forced to do in the nearest restaurant. I would like to stress that stay in this hotel from 2 PM until 11 AM cost 45,00 EUR, so this is not the...

Lovely old hotel in a fantastic location.

Charming old building with quaint interior. Clean and well maintained.

Reception staff were friendly welcoming and acomadating. Especially the nice older gentleman, with glasses working late on reception (cant recall his name) always greeted with a smile and helped resolve issues with the tv.

My room (401) faced the rear of the property which had a small balcony overlooking the gardens.

It was nice to be able to open up the doors for fresh air and natural light. The room was clean, bright, high ceilings, tastefully furnished, comfortable queen bed, safe, small fridge. The bathroom was spacious with toiletries supplied.

The only slight negative, was the room was located adjacent to the lift and the staff cleaning supply rooms. Given the age of the building and lack of sound proofing you could hear noise from other guest coming back late and guests chatting by the lift and staff sorting supplies early morning. Also on weekdays there is some construction in one of the residential buildings opposite...So bring ear plugs if you sleep lightly or want a lie in.

The breakfast area was clean and cosy, buffet was plentiful with a good variety of savoury, sweet and healthy options.

Staff were friendly, service was orderly with food replenished and tables cleared quickly.

The hotel is conveniently located away from the hustle and bustle. Lots of nice eateries, cafes and bars in the vicinity. Wenceslas Square and the National Museum are approx 15 mim walk. and a metro station is just a few mins away.

Great value for money. ...

Positives: Location:Excellent location, close to all essential amenities and attractions. Cleanliness:The hotel is well-maintained and clean. Staff: Friendly and helpful staff. Breakfast: Acceptable and adequate breakfast options.

Negatives Experienced noise disturbance from other guests returning to their rooms late at night and being loud in the hallway. This impacted the overall quality of the stay. During my two-night stay, a significant negative experience was the considerable noise disturbance caused by guests socializing loudly directly in front of the hotel late into the night and in the early morning hours. For example, around 3 AM, a group of individuals were engaging in loud conversations and laughter just outside the hotel entrance.

As a guest with a room facing the street, located above the entrance, I found it impossible to sleep due to the excessive noise. This disturbance occurred on both nights of my stay, proving to be a highly inconvenient and uncomfortable situation. The hotel should proactively address this issue by implementing a policy to manage late-night noise. This could involve informing guests socializing outside during these hours that they need to relocate to avoid disturbing other guests who are trying to sleep. The lack of intervention from the hotel in managing this noise issue was a significant detractor from an otherwise potentially...