Mercure Hotel Duesseldorf City Center — Hotel in Dusseldorf

We stayed at Mercure Düsseldorf City Center last weekend for the second time since a couple of months. The hotel is within proximity to the central station. The overall impression of the hotel and the rooms is underwhelming, unlike other Mercure hotels I stayed in. The rooms and furniture are in need of a revamp and refurbishment.

Now the highlight of the stay, was the very well poised, gracious, friendly front desk staff member Nikita Daniels. Which I had the pleasure of encountering at check-in on both stays. I must point out I felt welcomed back, had a quick seamless check-in and was given an excellent recommendation by Nikita on where to go eat for dinner just around the corner. So, usually the staff makes all the difference and improve the overall picture of the stay with their personalities and customer service skills. We are grateful for Nikita for making our weekend in Düsseldorf wonderful, so thank you!

Finally, I have to point out the truly negative observation of the stay unfortunately caused by a different staff member, the manager Mr. Essam Labib. The day before checkout, I went down to reception to extend my keys to 5pm for the day of checkout, as this a benefit offered to Accor members. It was done no problem as a silver Accor member (former Gold here and reclaiming it status after this stay). On the day of the checkout my keys expired at noon, so I went down again to activate the keys again. I explained the situation to Mr. Labib (front desk manager) he said a late check out fee would incur as a result. To my surprise I thought he was joking and said to him are you aware I’m an Accor member and a regular customer and a complimentary late checkout is one of the benefits of the Accor membership. Mr. Labib did not answer, and I had thought the matter was settled.

Sadly, the notion of customer loyalty/valuing regular customers is often lost with some people/organizations working in a customer-oriented roles. On the day of the checkout, upon settling the bill I was astonished to find out a late checkout has been indeed incurred. The amount of the extra charges did not matter to me and the charges were eventually waived off, but the principal idea behind was very disappointing and thanks to Mr. Essam Labib a wonderful weekend has been spoiled by him and over something that is so silly and trivial. Issues like this prompt me to look for stays elsewhere when your regular customers are not appreciated. I am looking forward to a response and an explanation from higher management and rest assured this concern will be escalated to somebody at...

My stay at MERCURE hotel in Düsseldorf was nothing short of a nightmare—a truly unforgettable disaster. From the moment I stepped in, it became clear that this establishment has no respect for its guests or their dignity. The ordeal began at check-in when I handed over my brand-new British passport (blue cover) to register my details. To my shock, the receptionist entered my nationality as Iranian. When I asked her about this outrageous mistake, she replied dismissively, “You look Iranian.” Her response left me speechless. I explained, in perfect English, that I am British, holding a British passport, and have no connection to Iran. Yet, instead of correcting her mistake in the system, she lazily suggested that I cross it out on the paper and amend it myself. This experience was not just insulting; it reeked of outright discrimination. Imagine if I were Iranian and held British nationality—how devastating would it be to face such judgment based purely on my appearance? Unfortunately, this was just the beginning. When I entered the room, I discovered that the sink in the bathroom was completely blocked and wouldn’t drain. How could a hotel hand over a room to a guest without even ensuring basic functionality? I reported the issue to reception and went out for dinner, hoping it would be resolved upon my return. Later that night, I turned on the heating at 11 PM, only to find myself waiting for hours with no warmth. The room remained icy cold. Exhausted, I fell asleep, only to wake up in the middle of the night—not because I’d had enough rest, but because the freezing temperatures were unbearable. To my horror, I realized the hotel controls the heating system and had turned it off during the night, leaving me to shiver in the cold. When morning came, I went to reception to report this appalling experience. The receptionist blatantly denied any issues, insisting that the heating system was working fine. Another staff member promised to send someone to check, but of course, nothing was done. This night was an ordeal of insult, freezing temperatures, and neglect. From the racism I experienced upon check-in to the sheer disregard for guest comfort, MERCURE hotel proved itself unworthy of any recommendation. I strongly advise anyone considering this hotel to look elsewhere—this was a nightmare I will...

Fantastic experience after one initial complaint was dealt with. Very helpful front desk staff. This hotel is a positive reflection on the Mercure brand.

I booked a Superior room through Expedia for 7 nights at a fantastic rate (with one night free) staying in July/Aug 2016. A legitimate complaint about the initial room resulted in a free upgrade to a suite in the Apartmenthaus. Whilst this meant going through the garage to our apartment, it was still in my Top 5 nicest rooms I have stayed in EVER, and I often stay in Hiltons/Mercures for business. The Apartmenthaus had a lounge and bedroom both with TVs, Shower-room and separate toilet room. It is worth the extra and next time I would book the Apartmenthaus suite. The apartment was clean and tidy, with air-con and proper tilting and opening windows. Nice desk area, sofa and two comfy arm chairs.

Free basic internet in room and in lobby, which has a printer. Daily maid service was excellent. Tassimo Coffee machine was topped up daily as was the small fridge with beers/cokes.

The Hotel bar was pricey, as I'd expect, but even so quite a few euros were spent there, as the service was quick and friendly. Didn't eat there but food looked good on the menu.

Free German newspapers and an English language news sheet every day.

I didn't take the breakfast at 19 euros per person so I can't comment on food there but there must be 50+ places to get food at the nearby train station and in the neighbouring streets.

Handy for trams, buses and trains there is no need for a car in Dusseldorf, and you can walk to Konigsallee and Alt Stadt if you wish. If you need a car there is local paid parking as well as Mecure's car park and Europcar is just around the corner opposite the station if you need an urgent hire car. There is also a handy Netto supermarket just a bit behind the hotel, open until 9pm most nights.

The area is fine - no worse than near any train station I've been to in the UK and better than many. I felt completely safe...