Hotel NH Collection München Bavaria — Hotel in Munich

Edit: I need to lower my rating to 1 from 3 stars. Further explanation on the very bottom of this review. Sorry but their customer service is one of the worse I have experienced in all of the NH Hotels or even all other hotels I have experienced.

When I look at other low-rated reviews, especially with the photo of the electric fan, I‘m sure that I‘m not the only one who had to struggle just to get some comfortable sleep in this hotel.

(+) -Strategic location, located directly in front of the Münchner Hautbahnhof

-The bedroom is spacious and tidy. The bathroom was not very spacious, but it was to be expected from a hotel in the heart of a big city

-Stylish and newly renovated hotel

(-) -Check in process was catastrophic. Came a few minutes at 14.45 with close to no line in front of us, had to wait until our pre-booked room was ready to be occupied until 15.15. Which I think was a time management skill 🤷‍♀️ It wouldn‘t be much a problem if I hadn‘t been traveling with an elderly in summer. Expect to wait in line when you check in at precisely 15.00.

-The person at the reception looked overwhelmed because the rooms were not ready and they had to deal with the long line in front of them. That poor person was stuck in the middle of the chaos and was unable to cool himself down

-Do not expect to get a room with a bathtub if you’re traveling as a party of 2 people per Room. We were informed at check in that we‘re unable to get a room with bathtub like we have prior requested because apparently they don‘t offer bathtubs for family rooms (if you check in as a group of more than 2 person in a room). This contradicts the reply we received when we requested for the bathtub which states that ‚they would try their best to accommodate our needs‘ which means that the person who replied did not even read the information that we are traveling as a family and simply copy-and-pasted an automated reply. This mishap and disappointment could‘ve been easily avoided had the person replying to our messages took a few seconds extra time to read the details of the booking because there‘s no way that a bathtub could magically appear overnight for a family room…

Unless it contradicts what the person at the check in said to us, that none of the family rooms have any bathtub. Either way, we‘re very disappointed with how they responded to us.

-If you are a light sleeper, do note that you could hear the trains running from the hotel room. At least from the 1. Floor

-The air conditioner left something to be desired. Took an eternity until our rooms are cooled down in the blazing summer heat despite having all the windows completely shut and the curtains closed.

UPDATE: Waited for around 6 hours for the room to cool down, followed all the instructions to adjust the air conditioner and this room still feels like a sauna. What‘s astonishing is that as we called, the colleague at the reception said that the best they could offer was a FAN. A FREAKING FAN. We had tp argue to ask them to CHECK THE AIR CONDITIONER FIRST INSTEAD OF OFFERING A FAN. We certainly did not choose this hotel and paid 200€ only to stay in a room with a non-functioning AC, but the way the staff responded and immediately offering an instant ‚solution’ was beyond...

On arrival at the hotel, we were told that the room we had booked 5 months prior to our arrival date was not available for that night and would not be available until the following day. |We were allocated an accessibility room for the first night but we were told that we would have to pack our luggage and vacate the room by 1200 the next day and leave the baggage at the reception and wait until the original room type we had booked became available. |There was no apology offered. It was a very blunt explanation of what would happen the next day.|I expressed my disappointment at this but it was met with a shrug of the shoulders and "nothing we can do" !|Early next morning, I spoke with a different receptionist regarding the issue with packing our cases and changing rooms and she managed to arrange a room we could move to by 10am. It wasn't ideal but it helped.|The next day, the guest relations manager left a note in our room apologising for the situation, which I thanked him for. ||On our checkout day, I had paid for a 1400 late check out (2 hours).|We left the hotel to shop in the city centre for a few hours before our checkout. |On our return to the hotel at 13:25, we discovered that our room key card had been deactivated. I then had to return to the reception, stand in a queue for 15 minutes, explain to the reception my predicament and have the key card reactivated so we could access our room.|When we accessed our room, the room phone rang at 1345 and I was told by reception that we had to be out of the room by 1400. I explained what occurred with my keycard and how I had lost time that I had paid for but assured the caller we would be out of the room by 1400.|Then 5 minutes later at 1350 there was a knock on our door. It was a receptionist telling us we had to vacate the room as it was 1400.|This was a late check out facility I had paid for but we were being told to leave before the allocated time and there was no consideration of our delay caused by the key card deactivation. |We left the room at 1355.|This receptionist who abruptly told us to leave the room was the same receptionist that we dealt with when we first checked in on our first night.||I found the check-in a frustrating experience with the room we had booked not being available and then having to move rooms but due to the lack of any apology, I was very disappointed. |The abrupt, bad mannered nature of our checkout was disgraceful and unacceptable. |It's a plus having a hotel in a prime location, very clean, etc, but if the customer service is poor and rude, it undoes any plus points you have in...

We had a pleasant stay here and hope to be back in the near future. It's a great hotel and it is ideally located and easy to find some great restaurants nearby. It's not far from the city centre and the attractions in Munich. It's opposite the Train station in Munich and it took 45 mins on the train from the airport to the hotel. The reception staff Steffanie, Carol and Helena were so friendly and extremely helpful in recommending on where to eat and what to do. The three restaurants we dined at; Augustiner Keller, L'Osteriaa and Das Im Gluck were all fantastic. Great food and atmosphere. We had breakfast on one day of our stay and it was ok. There is a lot of variety and the tea and coffee facilities are great. The bar on the ground floor is great and the barman was quite good. Magdalena, the Guest relations manager was also really sweet and friendly and recommended what to do. She organised a birthday cake and champagne for my son and nephew who both have an upcoming birthdays. It was a pleasant surprise. Thank you very much for doing that. It will be a great memory that they will cherish. The lobby area is quite nice to sit and relax and have a drink. I think the bar should open earlier as people might want a drink ie tea or coffee or cold drink earlier in the day. they could have small snacks etc being served there.

The rooms are nicely decorated and the bathrooms too are quite good. Just perfect for a short break. Maybe we could have got the deluxe bedrooms. Only things that I feel that the hotel needs improving are they need more people especially more people at the reception desk the bar housekeeping. When I called reception on one of the days and asked for a bottle opener and a water bottle, nobody brought it to the room. i didn't bother chasing it up.

Then one morning I tried to call reception around 7/7.30 for water and some teabags as they hadn't fully replaced the teabags and there was no answer. Again this shows the hotel is lacking some staff and the cleaners are not thorough in cleaning the room and replacing the amenities.

There was no card in our room to say what's free and what's not ie no mini bar price list. The cleaners weren't that attentive as the floor was quite dirty and dirty mugs were left and not cleaned. There should be at least two water bottles per room per night. The cleaners opened the windows and didn't shut them. They need to be supervised a little and checks need to be made.

But overall a pleasant and...