Villa Margarita — Hotel in Flores

Where to start: we reserved 2 rooms for 5 nights but nothing was like it was supposed to be/described on booking.com: no garden, no sitting area in the rooms (not even one chair) and the A/C didn't work (in one room not even the fan) so we asked if it would be possible to check-out earlier since we wanted to move on anyways.||The owner then called one guy to help him to translate and this guy as over the top: first he appeared/approached really angry straight from the beginning telling us that we reserved for 5 night so we pay for the whole stay - not even trying to hear us out. When I stood up he came really close/kind of pushing me and yelling at me "Don't give me this bullsh* you motherf**!! This is my country!!" (what a racist thing to say in a touristic town/in a hotel where you clearly have to deal with foreigners on a daily basis) and the owner had a hard time holding him back since he tried to attack me physically...!!!!||Thank god there where 3 people (all wearing the same vest with a badge saying "Ministerio de Tourismo") standing at the reception witnessing the whole situation which was our luck. Who knows how the situation would have turned out without these officials. They all raised their eyebrows and shaking their heads which made the owner quiet uncomfortable since he tried to get the proof from them that he could charge us all 5 nights which they denied. He angrily told us then "you pay 3 nights and leave today!" which we highly appreciated and thankfully accepted. A few minutes later while we were packing our bags the guys from the "Ministerio de Tourismo" came to our room asking what happened and looked really concerned. We explained the whole situation and left the hotel.||While walking down the street to the port the guy who attacked me before followed us yelling "Putas!" and many other Spanish bad words/phrases making us feel really uncomfortable so we were looking for protection going into the next café to feel safe.||All in all I have to say this was the worst experience I ever made being on a journey and I've never been treated so bad as a customer - nowhere in this world!!!||Never ever again and I would suggest nobody to stay at this place at all since it's...

From the moment we arrived at Villa Margarita Roberto and his team couldn't do enough for us...||If you are looking for a clean, air conditioned room (a must for Flores!!!) with a comfy bed to rest your weary travelling bones then this place is for you. ||The hotel is set back two streets from the main front which makes it quiet and relaxing. There are tv's with cable so plenty of channels to choose from if you fancy having a lazy day.||The main door is closed at night so everything is secure and safe however, if you are still out partying all you need to do is ring the bell to get back in as there is always someone in reception. ||If you have any problems or if require any assistance at all you need do is ask. Roberto and his team are amazing, even going above and beyond to order us a takeaway when we wanted one!||Highly recommended, we had a...

Rooms not like the Picture's, balcony yes but no furniture to sit on. Just one person who is speaking English and he is really unfriendly.... garden is not a garden and again no furnitures so it's difficult to sit together with friends... I think it should not be called a Hotel or Villa, it is a small Hostal for short stay but not for relaxing and having good time together.... air conditioning was not working and the ventilation was broken as well. We just wanted to have a nice time after long travelling but after that experience we go back to an Hostel or Camping because there you know what you get and it's cheaper and more...