Lion Morosini Palace — Hotel in Venice

First of all, on my arrival at the door was locked. There was nobody behind reception desk. There was no security. There was not one living soul. Then I had to press a buzzer and the lady's voice said that I have to go to another address somewhere in Venice to check in which I refuse to do because I do not know the the town and I was going to be lost. A very angry dark hair lady, Antonella, came together with a guy named Jubile. She took a photo of my passport on the road and Jubile gave me a bunch (6) of keys. The hotel was like a ghost town. No matter, we went to room number 5. He showed me around and he mentioned that the door is not working very well, but because we are so high from the ground nobody could come in. So on my second night I I was quite uneasy about the situation with the door that is leading to the terrace. So I put just for my own satisfaction. I put heavy arm chair in front of it. Well I'm lucky that I did that because it was 15 minutes to 12 midnight. When I was watching TV I was in the in bed. When I heard voices they were three people it they were two men and one lady. Suddenly the terrace door was kicked and thank God that I had the armchair. Those people couldn't let themselves seen in the room I screamed and then obviously they probably were scared. Equally they didn't expect that they'll fight back. I push on the door in order to hurt the hand that was actually trying to remove the chair from the door and then I called the police. They came very quickly and of course I was shaking. I couldn't sleep well. The next three nights I wanted to complain to the owner of the hotel. Nobody was answering the phone. They were always different names and different people that were answering the phone saying no, we don't know anything and stuff like that, complete disaster. This is the worst hotel in my 50 years of travelling around the world that I have been to don't go there. You're endangering your life. Nobody is there to help you nobody's there to check you in is just like a gang is operating this hotel. Stay away from this hotel. It is very very dangerous. I'm...

Fantastic location with stunning views of the Grand Canal 8.0 © Loved the location. It was perfect. The view from our room was stunning. The check in process at the other hotel was smooth and the lady was helpful with advice on how to get to the hotel location. |loved that a short walk up an alleyway had us right in the heart of everything Communication was great with clear instructions on checking in at a different hotel. We also received a lovely Easter tray on Easter Sunday which I thought was a lovely touch. Bed was clean and comfortable. © I didn't like the paper cups supplied for coffee and tea. I don't think I have ever stayed in a place with paper cups. Our room was very hot when we arrived (lateApril). The air conditioning was not on. When I contacted the property I was told the city hasn't turned air con on until next month. While I understand this is not the fault of the property, I feel it should be noted in the facilities description when AC is not available. There was also a smell coming from the bathroom drains but I can understand with properties so old that this may be something out of the hotels control. We left the toilet seat closed as well as the...

Fantastic location with stunning views of the Grand Canal|8.0|© Loved the location. It was perfect.|The view from our room was stunning.|The check in process at the other hotel was smooth and the lady was helpful with advice on how to get to the hotel location. |loved that a short walk up an alleyway had us right in the heart of everything|Communication was great with clear instructions on checking in at a different hotel.|We also received a lovely Easter tray on Easter|Sunday which I thought was a lovely touch.|Bed was clean and comfortable.|© I didn't like the paper cups supplied for coffee|and tea. I don't think I have ever stayed in a place with paper cups.|Our room was very hot when we arrived (lateApril). The air conditioning was not on.|When I contacted the property I was told the city hasn't turned air con on until next month.|While I understand this is not the fault of the property, I feel it should be noted in the facilities description when AC is not available.|There was also a smell coming from the bathroom drains but I can understand with properties so old that this may be something out of the hotels control. We left the toilet seat closed as well as the...