Onsen Hotel Nakahara Bessou — Hotel in Kagoshima

We forgot our valuables in our previous hotel safe and had to go through the reception at this hotel to call and retrieve our stuff via post. They were very patient and helpful considering the language barrier. They spent a long time on the phone communicating with numerous parties and translating the situation to us as it went on, all with an empathetic and respectful attitude towards us. We also met the owner and he was extremely helpful, even willing to be on the phone for a solid 15 minutes to obtain a tracking number that we requested for peace of mind. Best customer service I have ever encountered. Strongly recommend this hotel and am...

I loved my stay at Nakahara Besso: The staff spoke English and was extremly friendly and helped me even late at night to re-arrange my bookings for other hotels as well as find a the best way to travel from Kagoshima to Kobe/Osaka as the trains were blocked due to the earthquake.||I enjoyed one of the best Kaiseki Dinners in Japan in the restaurant - it is very recommendable to eat at least once in the restaurant when staying there.||The rooms were very nice in Japanese style - clean, spacous, And the onsen small but OK.||Internet worked well (WLAN in the rooms)||all in all - a great experience and almost a reason in itself to travel...

I loved my stay at Nakahara Besso: The staff spoke English and was extremly friendly and helped me even late at night to re-arrange my bookings for other hotels as well as find a the best way to travel from Kagoshima to Kobe/Osaka as the trains were blocked due to the earthquake.||I enjoyed one of the best Kaiseki Dinners in Japan in the restaurant - it is very recommendable to eat at least once in the restaurant when staying there.||The rooms were very nice in Japanese style - clean, spacous, And the onsen small but OK.||Internet worked well (WLAN in the rooms)||all in all - a great experience and almost a reason in itself to travel...