Tokyo Marriott Hotel — Hotel in Tokyo

I am ambassador member and I stayed at this hotel from May 24 to May 30, 2025. Below are my views on good (+) and not-good (-) about this hotel.

Good things: Ahsi checked me out and the person was very helpful I asked John to let me check out after only for one night and the person was very helpful.

Not-good things: I asked if they could upgrade me and Biju said “today is fully booked”. I then asked: “could you check tomorrow?” She looked at the computer and asked me when I would check out and I told them that before noon. Biju asked me to wait and came inside to talk to their manager (I guessed). Biju came out saying along the line “no, sorry”. If you stay with Marriott brands a lot, you could tell it was a lie. Biju would not need to come inside to talk to somebody if a suite were not available in the first place. Clearly, they didn’t want to upgrade me. Biju asked me to come back to check with them about suite availability the day after I checked in. Clearly the tactics was to make me check in a room and would be lazy to move to another room. Biju said that my room will be a deluxe room on the 20th floor, which was already an upgrade, and I was ok. But then at the end of the check-in, Biju said “Sorry, the room was assigned to you is now not available because there is some issue with the room. I will move to the 15th floor with a similar room”. I said I could wait and they said that we could not know when the issue would be resolved. Again, I said I could wait. I went to the lounge and wait. With an hour or so the room was available. It appeared to me that there was no issue, but they just wanted to move me down, though I emphasize with Biju that high floor is important to me. The room face one building on the left and the next door apartment complex, and thus I had no privacy. I had to close my curtain most of the time. Their welcome gift was simply the worst compared to those I have seen from other hotels (well, only better than hotels that they do not provide gifts for ambassador member): Only a handful of cookies! I have seen consistently (for more than 10 years) the actually Marriott brand hotel rarely treat their elite members well. The staffs are trained to be tricky to avoid doing something really appreciating elite members. I do hope the way that they did was not because I look as an Asian. The gym is tiny without windows and with a few equipments I didn’t see any pool or sauna room I was upset and checked out (for Westin Yokohama which is much nicer and cheaper.) after only for a night there instead...

I wouldn’t call this a perfect hotel, as it definitely has its downsides, which I’ll get into, but overall it’s a solid 4-star ⭐ experience.

Let’s start with the positives. Dinner was excellent, with a pretty wide selection of dishes. I especially enjoyed the 4-cheese pizza 🍕 and the octopus 🐙 carpaccio. One thing I really appreciated is that you can mix your own alcohol drinks — unlike in many other hotels of the same chain, where a staff member prepares it for you (and not always well). Breakfast also stood out. While the ingredients are essentially the same as what you'd find at, say, a Westin, for some reason it all tasted better here. So the food was a strong point overall.

Some people complain about the staff, but my experience was the opposite — everyone was very polite and friendly. For example, when I asked where to find a certain item, they told me to just sit down and brought it over themselves. Most of the staff seemed to be foreigners, but again, very professional and kind.

Another plus: the blackout curtains in the room were fantastic. Close them, and it’s night — great for sleeping in. The pricing is also quite reasonable, especially if you have Platinum Elite status or higher. Besides the free breakfast and dinner, they also gifted a bottle of wine and a cheese platter to the room. I believe they also offer amenities like a spa, gym, or pool — I didn’t use them, but they seem to be included.

Now for the downsides. The hotel is very old — apparently the oldest property in this chain in Tokyo. The rooms are clean, but feel like they’re from 40 years ago, and the yellow bathroom tiles and overall design do feel a bit depressing. The location isn’t the most convenient, and the hotel is always fully booked, which means long lines for check-in and, unfortunately, no room upgrades even with elite status.

Conclusion: If you have Platinum Elite status or higher, it’s worth staying here for the value you get. But if you’re just a regular tourist without lounge access and need to pay separately for breakfast, I’m not sure it’s the...

It’s our first time to stay at Tokyo Marriott. Thanks to my status and the hotel I was upgraded to a very nice suite. The room was well-appointed, clean, and spacious. The bed was very comfortable. Abundant amenities and precise housekeeping. I like the small touches like small card indicating the weather next day, and yet another letting you know who was in charge of housekeeping on that day.

The breakfast was nice enough. There were selection of Western, Japanese, Chinese dishes. Not the biggest buffet but there were plenty of things to choose from. One thing I was amazed is the chef still served new food near the closing time of the breakfast. Late comers for breakfast sometimes get fewer choices because the buffet station would be left empty. Not here. I saw a few times the chef still bring out (mostly Japanese) food just to make it look complete at 10:00, when the breakfast was supposed to finish.

The front desk staff was nice and capable to handle all of my requests too. Have a few packages for me. They handled them perfectly and seamlessly. Had to change another credit card to pay. They did it perfectly. Thank you Natsumi and your colleagues! The staff at the concierge and restaurant is always smiling and welcoming too, which is nice.

The lounge was nice with beautiful view of the city. Just attend the evening happy hour once but the food they served was nice. Love the homemade tofu!

The location of the hotel is indeed not in the center of the action. But we find the proximity to Haneda Airport was excellent. Keikyu connects perfectly Haneda Airport and Shinagawa Station. Just one simple ride. And from Shinagawa, one takes the shuttle to the hotel. Timetable is on the website. Note the shuttle is not just for the hotel so it looks exactly like regular bus. If one misses the shuttle, walking is not so crazy. Just make sure you cross the street from Shinagawa Station first, and the rest is quite an easy and flat 5-10 mins walk.

Overall it was a nice stay. We would like to thank the hotel...