Meritz Hotel, Miri, Sarawak. — Hotel in Borneo

I’m here to give review on Santai Restaurant Soft Opening 16/10/2025

I attended the soft opening of Santai Restaurant today, and unfortunately, the experience was disappointing from start to finish.

We ordered Kam Hiong Lamb, Moroccan Beef, Salted Egg Chicken, and Beef Rendang from the à la carte menu. The food took an unusually long time to arrive, and when it finally did, all the dishes were cold. It gave the impression that the food had been pre-cooked and left aside before being served — unacceptable for a new restaurant launch.

The soft opening was poorly managed. The invitation stated that each table of four would receive a complimentary slice of cake and a special beverage. However, when we asked the server, we were told the beverages were “not available,” and that there were “no free cakes.” Moments later, another staff member said we had to “get it ourselves” from the buffet. Additionally, the “Roll a 3, one dines for free” promotion was not honored. I am not asking for free meals, but such promotions should not be advertised if they are not going to be fulfilled.

While I was still waiting for my food (over 40 minutes), my husband went to make payment before leaving. Later, when I approached the cashier to pay for an additional order (Kopi-C), I provided our table number (26). At this point, I encountered Ms. Dilla, who was extremely rude and unprofessional.

Without verifying first, she said in a dismissive tone:

“Sebelum bayar, check kamu punya resit. Sebab nanti kalau mahu claim buat susah saja,” while showing me receipts belonging to other customers.

When I informed her that my husband had already paid, she replied,

“Kalau sudah bayar, mana resit? Saya tidak ada resit kamu. Kalau sudah bayar, dalam sini mesti ada tunjuk sudah bayar.”

I had to call my husband and request his credit card transaction proof to show Ms. Dilli. After 5–8 minutes of checking through receipts and card slips, they finally located our payment. Despite confirming their mistake, neither Ms. Dilli nor her colleague offered an apology. Instead, Ms. Dilla rudely pushed the credit card machine to my colleague, “Bayar sini,” even though I was already in the process of paying for the remaining item.

My husband later mentioned that Ms. Dilli had been rude to several other customers as well.

To make matters worse, while they were still sorting out our receipt issue, another server came to the cashier and asked for a different table’s bill to be printed — and was served immediately, cutting the queue right in front of me.

As someone who values good service, I strongly believe that courtesy, accountability, and professionalism are essential in the hospitality industry. A sincere apology when a mistake is made goes a long way.

I hope the management takes this feedback seriously. Ms. Dilli should not be assigned to handle payments or interact with paying customers, as her attitude and conduct reflect very poorly on your hotel and restaurant.

BUT, heads up to Ms Dayang Fatin & the tall Chinese guy, I believe he’s the restaurant manager. Very attentive...

October 23 I recently stayed at the Meritz Hotel in Miri, and my experience left much to be desired. The room I was assigned was not very well maintained. The socket frames were falling apart, which was not only unsightly but also concerning for safety reasons.

On a positive note, the hotel's location is quite accessible, making it convenient for travelers. However, the accessibility alone doesn't make up for the subpar experience I had during my stay.

The breakfast at the hotel was rather lackluster. It was average at best and nothing special. I expected more in terms of variety and quality, considering it's a hotel of this caliber.

One of the major issues I encountered during my stay was with the lighting in the toilet. I had to call maintenance to fix it, and they did resolve the problem initially. However, to my disappointment, the very next day, the light malfunctioned again. This was frustrating and inconvenient.

Additionally, the room temperature in the afternoon was uncomfortably hot. It was challenging to relax and rest in such conditions, especially when returning from outdoor activities in Miri's tropical climate.

In summary, the Meritz Hotel in Miri falls short of expectations. While its location is a redeeming feature, the poorly maintained room, unimpressive breakfast, and recurrent maintenance issues make it difficult to recommend this hotel for a comfortable and enjoyable stay.

1st Jan 2024 My recent stay at Meritz Hotel in Miri was marred by a disappointing check-in experience, and I feel it's crucial to share my observations.

Attempting an early check-in at 2 pm, I was informed that the bellboy service was unavailable due to a purported high volume of ongoing checkouts. This explanation raised questions, given the standard checkout time of 12 pm. Consequently, I had to transport all our luggage to the 12th floor after completing the registration—a task made more challenging as I was traveling with my family, including a 2-year-old and a 6-month-old.

While I understand operational constraints, the lack of assistance and the seemingly unfriendly receptionist added to the frustration. It's disheartening when a hotel, citing high check-out numbers, does not adequately accommodate arriving guests.

I hope this feedback prompts a review of the check-in procedures, ensuring they align better with the needs of guests, even during peak periods. Enhancing this aspect of the guest experience would undoubtedly contribute to a more positive...

I just stayed here like literally a day before this review was made. I had read tons of mixtures of reviews but I prefer to be as objective as possible. First of all, check in is at 3pm. Nonetheless, I arrived at almost 1pm and when a room was available, I was checked in right away. So that was a plus.

The room is NOT as rundown as people had said. Its quite well maintained actually. The facilities are good. TV has lots of channels, a lot of sports ones by the way and the aircon is cold. Moreover, the wifi is strong.

Parking would be a bit tricky if you are thinking of parking in front of the hotel as the spaces are limited. So, you can park in the Bintang Megamall basement. Quite packed actually. Nonetheless, you would find a space to park eventually. There are securities for basement parking too. Just get your parking pass to the hotel reception to be chopped to ensure your parking in the basement is free. Simple as that.

Others are just really minor things such as should be two sets of toothbrushes but to me these don't matter. One thing to take note was the limited number of elevators and the huge number of floors the hotel hold. This is a bit inefficient when there are many hotel inhabitants. Nonetheless, wait a bit and be patient. The elevators will be available soon.

You can just walked down to get these things at Watsons or Guardians anyhow. Enter the shopping mall via Parkson from the hotel's lobby. As simple as that.

Best thing about this place is the strategic location to the mall which is quite packed with people during busy days and times. There is also a pool and an outdoor dining at the 17th floor.

Receptions are also nice and friendly. So I have no qualms and problems with this hotel. I would stay here again next time.

P. S. The third photo, the bed was sat. Not like that when we came into...